Crisis Specialist

Family Service Association of Greater Elgin Area; Elgin (IL); On-site; USD 48,000 - 68,000; Full time

Job summary

The Family Service Association of Greater Elgin Area seeks a SASS Crisis Specialist to perform crisis assessments and provide case management for youth and families in crisis as part of the SASS program. This full-time, community-based role requires mobile crisis response, collaboration with the 590 Crisis Cares program, and a commitment to flexible scheduling including weekends and overnights.

Candidates must have a Bachelor's degree in psychology or social work, reliable transportation, and

Qualifications

• Bachelor’s degree in Psychology, Social Work or related field.
• Valid Illinois driver’s license and reliable transportation.
• Licensure supervision (LCSW/LCPC) preferred or required.

Responsibilities

• Provide Mobile Crisis Response and Crisis Intervention services.
• Manage a small caseload with follow-up calls to screen for additional needs and risk.
• Collaborate across SASS, 590 Crisis Services, and PREA training.
• Coordinate referrals and linkage to resources.

Skills

Crisis assessment

Case management

Mobile crisis response

Communication skills

Education

Bachelor's Degree in Psychology or Social Work

Tools

Microsoft Office

Job description

Job Description

SASS Crisis Specialist

Job Description

Reports to: Manager of SASS Crisis Services

Type: Full-Time

Location: Community-Based

Summary:

Crisis Specialists perform crisis assessments and case management services for youth and families who are experiencing a mental health crisis as part of the SASS program. Crisis Specialists apart of the SASS program will also help support the 590 Crisis Cares program as needed.

Schedule

Must work a minimum of 4 eight-hour shifts, including two weekend or overnight (12-8am) shifts. Crisis Specialists shifts can include weekdays, weekends, overnight, and holiday shifts. A minimum of 1 walk-in shift a month. The other 5.5 hours include meetings, case management, walk-ins, additional SASS shifts and other miscellaneous tasks as needed.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for providing Mobile Crisis Response, Crisis Intervention, Case Management, under Rule 132 and other Rule 140 services to provide a minimum of 75 hour per month of direct service expectation (910 hours per year).
• Responsible for managing small case load that is identified as having minimal needs and is assigned by the Manager of SASS or 590 Crisis Services. This includes making follow-up calls to screen for additional needs and risk, ensuring that client and family have appropriate resources, communicating with supervisor if client is identified as having higher need and is out of scope of Crisis Worker’s practice, closing case if no further services are needed.
• Responsible for being cross trained and knowledgeable to assist with 590 Program, Crisis Stabilization, hospital staffing, and Prison Rape Elimination Act (PREA) Training at the Juvenile Justice Center to provide and other services as requested by supervisor.
• Responsible for networking with collaterals on behalf of crisis/active clients, including: referral and linkage, facilitation of level of care determined, and the advocacy of a client’s rights within the education, legal, state and mental health systems when indicated.

Supervision

• Must attend a minimum of 8 monthly group supervisions for the year
• Responsible for discussing cases with supervisor in clinical, individual and/or group supervision as need arises
• Attend Biweekly Clinical Group Supervision if you are actively working on licensure (LCSW/LCPC)

Administrative

• Responsible for completion of and meeting deadlines for all clinical paperwork for active clients and crisis clients. Service notes need to be completed within a maximum of 7 days from the service delivery.
• Responsible for completion of and meeting deadlines for all agency administrative paperwork, including: billing time sheets, expense reports, training forms and any other administrative or agency requested reports
• Responsible for attending All Staff Meetings and other meetings as requested by supervisor
• Responsible for serving on Agency and/or Program Committees when requested by supervisor
• Responsible for participating in Utilization Review Meetings.
• Responsible for holding a valid, unexpired Illinois driver’s license.

Community Education/Public Relations

• Responsible for educating the community regarding the SASS program in the service area
• Responsible for facilitating positive networking relationships with community service providers and/or networks as assigned by supervisor
• Fulfill agency requirement of training and documenting all training attended and must attend all mandatory agency in-service trainings
• Be available to help develop materials and participate in special community education projects/presentations as requested by administrative staff

Other Duties/Special Assignments/Projects

• Pursue and maintain licensure and/or certification that is available and appropriate to educational/professional background
• Perform incidental business-related travel as needed
• Participate in agency Risk Management and Continuous Quality Improvement activities.
• Perform job responsibilities with a positive attitude
• Responsible for promoting collegiality at the workplace by working collaboratively with others
• Responsible for any equipment assigned to be kept free from damage or loss. Any damage or loss of equipment needs to immediately be reported to Supervisor.
• Perform other duties as assigned by supervisor.

Training

• Responsible for completion of annual training requirements.
• Maintaining IM-CAT and IM+CANS Certification
• Maintaining additional HFS and DMH required trainings
• Responsible for ongoing training assigned by supervisor.
• Training on private insurance and unfunded adults

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY

This role has no supervisory responsibilities.

PHYSICAL AND ENVIRONMENTAL CONSIDERATIONS

The incumbent will be sitting in car for travel for several minutes every day. The incumbent is frequently expected to walk, sit, stand, bend and drive. The incumbent may also need to climb stairs on occasion. Must be able to lift up to 35 lbs. on occasion.

The work environment is mostly field based and will have varying temperatures and noise level. The incumbent can expect to work in client’s homes, schools, public libraries, community agencies, and some in office time.

• Workers may be required to stand for long periods of time such as if at a hospital and they do not have a space for you to sit while you work.
• Other physical demands include sitting, walking and carrying your equipment.
• Use of computers/surface pros 85% of the time.
• During training or other job duties (such as billing, additional training, team meetings), some of those duties can be complete at home with the permission of your supervisor
• If at the office, Crisis Specialists share a common area. Desks and seats are shared amongst other members of the team. Crisis workers do begin their day in the office for their scheduled day-time shifts.
• If the shared area becomes too loud, workers are allowed to utilize therapy office space (if the space is available) or the crisis services office if available

The physical demands and work environment described here are representative of those that should be met by an employee to perform the essential functions of this job successfully.

POSITION TYPE/EXPECTED HOURS OF WORK

This position is full-time, 37.5-hour work week. This position requires day time and on-call availability.

Salary Range

• In accordance with Illinois state law, we are committed to transparency in compensation. The salary range for this position is $47,614.40 - $67,941.87 per year, depending on experience and qualifications
• In addition to base salary, we offer a comprehensive benefits package, including medical, dental, vision, 401k, generous PTO and short-term disability, and opportunities for professional development and growth.

TRAVEL

This position requires extensive travel throughout the Kane and Dekalb county areas and occasionally to areas outside of that.

Education And Experience

The candidate must possess at least a Bachelor’s Degree in Psychology, Social Work or another related field. Reliable personal transportation, valid Illinois driver’s license, and satisfactory driving history along with documentation verifying current automobile insurance.

Required Skills/Abilities

• Must be flexible, able to respond to crisis calls within designated time frames, and able to travel and work weekend and evening hours as needed.
• Excellent verbal and written communication skills that may include public speaking and presentations.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines, including but not limited to submitting assessments within 24 hours.
• Strong analytical and problem‑solving skills.
• Proficient with Microsoft Office Suite or related software
• Spanish preferred