Crisis Services Supervisor

Centerstone; Independence, Northern (MO, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage reimbursement

Employee discounts

Workplace culture

Career mobility

Job summary

Brightli is seeking a Crisis Center Supervisor in Independence, Missouri to lead Crisis Services staff, oversee daily operations, and advance community-based behavioral health initiatives. The role emphasizes clinical leadership, program development, and interagency collaboration to deliver high-quality care during behavioral health crises.

The position requires a Master’s degree in a related field, professional licensure (preferred), CPI/First Aid/CPR certifications, and strong communication

Qualifications

• Master’s degree or higher in Psychology, Social Work, Counseling, or related field.
• Qualified Mental Health Professional with crisis services experience.
• Licensure preferred: PLPC, LPC, LMSW, or LCSW.
• Must complete CPI, First Aid, and CPR certifications.

Responsibilities

• Lead, coach, and support Crisis Services staff through hiring, onboarding, scheduling, training, performance management, and professional development.
• Ensure individuals experiencing crises receive high-quality, person-centered services, including assessment, intervention, and coordination of care.
• Develop and implement crisis service programs, policies, procedures, and staff training initiatives that support organizational goals and client needs.
• Collaborate with law enforcement, healthcare providers, community agencies, and stakeholders to strengthen crisis response services and community partnerships.
• Monitor service quality through data collection, outcome review, and continuous quality improvement efforts.
• Manage risk by implementing safety protocols, conducting assessments, and promoting adherence to best practices.
• Oversee department operations, including budgeting, financial management, grant-related activities, reporting, and resource allocation.
• Ensure compliance with applicable laws, regulations, ethical standards, documentation requirements, and confidentiality guidelines.
• Represent the crisis center in the community through outreach activities, presentations, and advocacy efforts that increase awareness of behavioral health services.

Skills

Leadership

Communication

Crisis intervention

Relationship building

Problem solving

Education

Master’s degree or higher in Psychology, Social Work, Counseling, or related behavioral health field

Qualified Mental Health Professional with crisis services experience

Licensure preferred: PLPC, LPC, LMSW, or LCSW

CPI certification

First Aid certification

CPR certification

Job description

Job Description: Job Title: Crisis Center Supervisor Location: Independence, Missouri Department: Crisis Services Employment Type: Full-time Job Summary: Are you a compassionate and experienced behavioral health leader looking for an opportunity to make a meaningful impact in your community? Join our collaborative Crisis Services team as a Crisis Center Supervisor and help lead life-changing support services for individuals experiencing behavioral health crises. This role offers the opportunity to guide and develop a dedicated team, contribute to innovative crisis response programs, collaborate with community partners, and make a direct difference in the lives of those in need. We are seeking a strong communicator, capable leader, problem solver, and relationship builder who is passionate about supporting others and advancing quality behavioral healthcare. As a Crisis Center Supervisor, you will oversee the daily operations of crisis intervention services, ensuring individuals receive timely, effective, and compassionate care. You will provide leadership and support to crisis staff, monitor service delivery, facilitate program development, maintain compliance with applicable standards, coordinate community partnerships, and contribute to ongoing quality improvement initiatives. This position combines clinical leadership, operational oversight, and community engagement to support the success of both employees and clients. This position offers… Employee Assistance Program– 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement – Company paid for work functions requiring travel Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce Additional Perks & Benefits- Scroll down to bottom of this post to learn more

Key Responsibilities

• Lead, coach, and support Crisis Services staff through hiring, onboarding, scheduling, training, performance management, and professional development.
• Ensure individuals experiencing crises receive high-quality, person-centered services, including assessment, intervention, and coordination of care.
• Develop and implement crisis service programs, policies, procedures, and staff training initiatives that support organizational goals and client needs.
• Collaborate with law enforcement, healthcare providers, community agencies, and stakeholders to strengthen crisis response services and community partnerships.
• Monitor service quality through data collection, outcome review, and continuous quality improvement efforts.
• Manage risk by implementing safety protocols, conducting assessments, and promoting adherence to best practices.
• Oversee department operations, including budgeting, financial management, grant-related activities, reporting, and resource allocation.
• Ensure compliance with applicable laws, regulations, ethical standards, documentation requirements, and confidentiality guidelines.
• Represent the crisis center in the community through outreach activities, presentations, and advocacy efforts that increase awareness of behavioral health services.

Education, Experience, and/or Credential Qualifications

• Master’s degree or higher in Psychology, Social Work, Counseling, or a related behavioral health field.
• Qualified Mental Health Professional with experience in behavioral health or crisis services.
• Professional licensure preferred, including PLPC, LPC, LMSW, or LCSW.
• Ability to establish effective professional relationships through telephone and in-person interactions.
• Strong verbal and written communication skills, including the ability to communicate effectively with community groups, organizational staff, and clients' family members or natural supports.
• Must complete CPI, First Aid, and CPR certifications.
• Demonstrated adaptability in responding effectively to changing priorities and service demands.
• Demonstrated initiative and ability to take appropriate independent action when necessary.
• Prior to removal from probationary status, must demonstrate competency in crisis intervention, safety procedures, legal issues, and collaboration with law enforcement.

Additional Qualifications

• Valid driver's license and reliable personal vehicle.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work independently while contributing effectively as part of a multidisciplinary team.
• Flexibility and adaptability in a fast-paced, dynamic environment.
• Compassion, empathy, professionalism, and a genuine commitment to helping others.

Keywords

Keywords: Crisis Center Supervisor, Crisis Services, Behavioral Health, Mental Health Supervisor, Crisis Intervention, Clinical Leadership, Community Mental Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Perks & Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

We are an Equal Employment Opportunity Employer.