Crisis Services Professional - On Call

Lutheran Social Services; Mauston (WI); On-site; USD 27,552 - 35,817; Part time

Benefits offered by this job

Opportunities for professional development

Supportive team environment

Competitive pay

Job summary

Lutheran Social Services in Wisconsin seeks a part-time Crisis Service Professional to provide oncall crisis response and mobile support for individuals experiencing mental health emergencies. The role requires a Bachelor’s degree in Human Services, strong crisis assessment skills, and the ability to respond quickly to crisis calls in designated counties. Competitive pay of $26/hour for crisis response and $20/hour for non-crisis work is offered. A valid driver's license is needed for transportation.

Qualifications

• One year of experience with mental health clients strongly preferred.
• Knowledge of community resources is essential.
• Ability to learn DHS and Wisconsin Statutes Chapters 34, 51, and 55.

Responsibilities

• Respond to crisis calls and provide mobile crisis response.
• Conduct risk assessments and determine appropriate interventions.
• Document client interactions in compliance with requirements.

Skills

Crisis assessment skills

Decision-making

Strong communication skills

Ability to build relationships

Education

Bachelor's degree in Human Services or related field

Job description

About Lutheran Social Services

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.

Crisis Service Professional (OnCall / Part-Time)

• Location: Adams & Juneau Counties, WI (must live within 1 hour)
• Schedule: Overnights (4:30 PM-8:00 AM), Weekends (24-hour shifts), plus limited daytime hours for meetings/training
• Pay: $26/hour when responding to crisis calls
  $20/hour for noncrisis work
  Shift stipend for oncall coverage
  Employer: Lutheran Social Services of Wisconsin & Upper Michigan

About the Position

Lutheran Social Services is excited to expand our Crisis Team in Adams and Juneau Counties. We are seeking dedicated Crisis Service Professionals to provide oncall crisis response, risk assessments, and mobile support to individuals experiencing mental health emergencies.

This role offers a flexible oncall schedule, including options for 8 or 16 hour shifts starting at either 4:30 PM or 12 AM. While most responsibilities occur during oncall hours, some daytime availability is required for supervision, staff meetings, and training.

What You'll Do

• Respond to crisis calls and provide mobile crisis response when needed
• Conduct risk assessments and determine appropriate interventions
• Provide brief crisis counseling and followup services
• Meet with clients in homes, hospitals, law enforcement settings, or community locations
• Respond to potential suicide or emergency calls
• Gather information from interviews, records, and collateral contacts
• Assess client needs and connect them to appropriate community resources
• Maintain strong working relationships with county staff, law enforcement, courts, and community partners
• Document all client interactions in compliance with county, state, and federal requirements
• Identify gaps in services and recommend improvementsStay informed on laws, procedures, and best practices related to crisis services
• Support the mission, vision, and values of LSS
• Perform additional duties as assigned

Qualifications

Education & Experience

• Bachelor's degree required in Human Services or a related field (Examples: criminal justice, psychology, social work, sociology, counseling, vocational rehabilitation)
• Minimum one year of experience working with mental health clients strongly preferred
• Knowledge of community resources
• Ability to learn DHS and Wisconsin Statutes Chapters 34, 51 and 55
• Strong crisis assessment and decisionmaking skills
• Ability to work independently, multitask, and maintain professionalism under pressure
• Ability to build effective relationships with diverse populations

Certificates, Licenses, Registrations

• Valid driver's license and reliable transportation
• Satisfactory motor vehicle record per LSS Driver Safety Procedure
• Ability to meet LSS auto insurance requirements

Travel Requirements

• Must be able to arrive in Adams or Juneau County within 1 hour when responding to crisis calls
• Occasional day travel as needed

Why Join LSS?

• Competitive crisis response pay
• Supportive team environment
• Opportunities for professional development and training

Equal Opportunity Employer

Lutheran Social Services of Wisconsin and Upper Michigan is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.