Crisis Response Technician

Aspire Indiana Health; Noblesville (IN); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Aspire Indiana Health in Noblesville, Indiana, is seeking individuals passionate about working with clients and community partners on their Crisis Response team. This role involves providing crisis assessments and interventions, collaborating with community stakeholders, and offering support in crisis situations.

Full-time and part-time options are available, requiring flexibility in service delivery via various formats. Applicants must have a High School Diploma and ideally one year of experience in related fields.

Qualifications

• At least one year of related experience preferred.
• Knowledge of community resources and referral processes is preferred.
• Must possess a valid Indiana driver's license and auto insurance.

Responsibilities

• Respond to all requests for crisis intervention in a timely manner.
• Triage phone calls based on needs and preliminary risk assessments.
• Provide crisis counseling and safety planning for clients.

Skills

Crisis intervention

Counseling

Risk assessment

Community resource knowledge

Recovery Model

Education

High School Diploma

Job description

Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in five Central Indiana counties serving Hoosiers of all ages and walks of life.

Must live in Indiana.

Position Summary

Have a passion for working with clients, community partners, and first responders to assist with de‑escalating crisis situations? Do you thrive by problem‑solving in a fast‑paced environment? If so, being part of the Crisis Response team is just right for you. The Crisis Response team will provide a range of responsive crisis assessments, immediate interventions, and case management services to individuals and families in the communities served by Aspire Indiana Health. The Crisis Response team will promote collaborative working relationships with both internal and community partners.

Must be Flexible

Must be flexible in providing crisis services via video conference, telephonically, and in‑person in the community. Full‑time and part‑time options available.

Essential Responsibilities

• Respond in a timely manner to all requests for crisis intervention that are immediate in nature
• Triage phone calls and route appropriately based on needs and preliminary risk assessments
• Provide comprehensive crisis counseling and safety planning for clients in need
• Support and guide Aspire staff and community stakeholders in the process of inpatient psychiatric admission during behavioral health emergencies
• Facilitate inpatient admissions, emergency detention orders, and Apprehend and Return orders
• Coordinate Crisis Response Team interventions
• Maintain excellent working relationships with first responders, dispatchers, and hospitals
• Arrange urgent comprehensive assessments/intakes with Aspire providers or referral partners
• Work with hospital discharge planners to coordinate and schedule post‑inpatient treatment
• Coordinate with Aspire staff to perform assessments aimed at anticipating potential crises for those currently in Aspire services
• Provide outreach to current Aspire clients at risk for potential crisis through Caring Contacts and review of their Safety and Prevention plan
• Serve as a resource for Aspire staff, as well as, external stakeholders in the identification and application of criteria for inpatient treatment
• Coordinate referrals to Aspire treatment services as well as to external resources/services
• Monitor psychiatric bed availability in the community
• Participate in 24 hour on‑call crisis team, as needed

Education / Experience / Requirements

• High School Diploma required
• At least one (1) year of related experience preferred
• May self‑identify as a current or former recipient of services, and/or a family member of an individual who was a recipient of services, and be maintaining a healthy recovery from mental illness and/or substance use to qualify for the peer track
• Knowledge of community resources, referral processes and risk assessments preferred
• Basic knowledge of the Recovery Model highly recommended
• Must possess a valid Indiana driver’s license, current auto insurance, and a driving record that meets the requirements of the organization

Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees.

All individuals who join Aspire are strongly encouraged to have a flu shot and to be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.

Aspire Indiana Health is an Equal Opportunity Employer.