Crisis Response Hospital Liaison

PermiaCare; Odessa (TX); Hybrid; USD 56,482,000 - 59,237,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

PermiaCare seeks a Crisis Response Hospital Liaison to respond to daytime mental health crisis calls at the Permian Basin Behavioral Health Center. The role involves assessing needs, initiating crisis interventions, and facilitating entrance into crisis respite facilities when appropriate.

The position requires a Bachelor's degree in a related field and at least 1 year of mental health experience. QMHP certification must be obtained within 6 months; driving is required.

Qualifications

• Bachelor's degree in psychology, social work, medicine, nursing or related field or 30 hours coursework in these areas.
• At least 1 year of mental health experience preferred.

Responsibilities

• Respond to crisis calls by phone within 10 minutes.
• Provide face-to-face crisis intervention within 1 hour when indicated.
• File Emergency Detention applications and ensure proper documentation in EHR.
• Maintain HIPAA compliance and accurate documentation within required timeframes.
• Develop positive relationships with hospital personnel, law enforcement and judiciary.
• Discharge clients as needed and provide follow-up and aftercare services.

Skills

Mental health experience

Driving

Education

Bachelor's degree

Job description

Salary: $20.65 per hour.Sign on bonus may be available.

Shift: M-F 8am - 5pm, on call; Assigned work hours may change as the needs of the agency and clients change

Driving required: Y

Settings: office, field

POSITION SUMMARY/JOB PURPOSE:

The Crisis Response Hospital Liaison is responsible for daytime response to mental health crisis calls at the Permian Basin Behavioral Health Center (PBBHC). This position provides emergency services to individuals by defining presenting complaints, obtaining relevant medical history, assessing needed interventions, and initiating appropriate crisis intervention services, resolving crisis situations, filing emergency detention orders, and facilitating entrance into Crisis respite facilities when appropriate. The Crisis Response Hospital Liaison is responsible for ensuring persons in crisis are treated in the least restrictive and most appropriate environment. This position develops and maintains positive working relationships with hospital personnel. The Crisis Response Hospital Liaison facilitates entry of crisis clients into need brief services and/or referral to ongoing services. This position involves assisting with hospital operations outside of core crisis intervention services and offices at the PBBHC.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:

Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.

Experience Required: At least 1 year of experience in the mental health field preferred.

Registration, Certification, Licensure or other Qualifications Required:

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.
• Must obtain QMHP certification within 6 months.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond, by phone, to all crisis calls within 10 minutes.
• Make face-to-face responses, when indicated, within 1 hour.
• Provide intervention that ensures least restrictive setting.
• File Emergency Detention applications appropriately.
• Exercise clinical judgment in crisis situations.
• Serve as a fill‑in for nighttime crisis workers when needed.
• Provide follow‑up for individuals who were treated for crisis.
• Complete all crisis logs and service documentation before ending shift.
• Remain compliant with Medicaid and State documentation standards.
• Complete documentation necessary to assign contact or registered status (as indicated) to all non‑PermiaCare clients.
• Scan and upload documentation into EHR.
• Maintain utilization data on services provided as assigned by supervisor.
• Apply the Medicaid covered services for this position, the proper application of these services, and the codes used to describe these services.
• Work with all members of the Crisis Services team to ensure quality and appropriate use of services for persons in crisis.
• Develop and maintains positive relationships with law enforcement.
• Develop and maintains positive relationships with judiciary.
• Develop and maintains positive relationships with hospital personnel.
• Report to Crisis Response Specialist (Night) before end of shift, as needed.
• Participate in quality assurance and utilization review process.
• Discharge clients as needed.
• Provide PASRR assessments as needed.
• Provide high quality support for vulnerable individuals.
• Develop and maintain supportive relationships with patient.
• Identify and assess the risk of suicide or self harming behavior and provide appropriate intervention.
• Advocate and assist in accessing community resources.
• Develop intervention plans.
• Provide follow up and aftercare services.
• Fill‑in for daytime co‑responders staff as needed.
• Assist hospital operations as needed.
• Meet unit performance measures or targets.
• Maintain assigned caseload of individuals with mental illness.
• Coordinate services to designated caseload.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on‑site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co‑workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing PermiaCare and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all