Crisis & Referral Specialist (contract)

Elevance Health; Carson City (NV); Hybrid; USD 28,000 - 52,000; Full time

Benefits offered by this job

Major medical

HSA

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401k

Job summary

Elevance Health is seeking a behavioral health support professional to screen, assess, and intervene with callers via phone, text, or chat. You will document interactions, coordinate service linkage, and ensure regulatory compliance in a hybrid work setup.

The role requires strong crisis experience, familiarity with Microsoft Office tools, and the ability to navigate a call-center environment. Start date targeted for September 28, 2026, with remote work options and periodic in-office presence as

Qualifications

• Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. Certain contracts require a BS/BA degree.
• Must be fluent in Microsoft Outlook, Word, Teams. Some knowledge with OneNote Preferred
• Experience with call center environment - a bonus
• Crisis experience, ability to stay calm in difficult conversations and handle difficult personalities.

Responsibilities

• Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services. Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Skills

Outlook

Word

Teams

OneNote

Crisis intervention

Call center

Education

HS diploma or equivalent

BS/BA in mental health or human services

Tools

Microsoft Outlook

Microsoft Word

Microsoft Teams

OneNote

Job description

Anticipated Start Date: September 28, 2026

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.

Primary duties may include, but are not limited to:

Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis.

Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.

Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.

Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.

Provides linkage follow-up as directed to assure individual accessed services. Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.

Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Requirements:

Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. Certain contracts require a BS/BA degree.

Must be fluent in Microsoft Outlook, Word, Teams. Some knowledge with OneNote Preferred

Experience with call center environment - a bonus

Crisis experience, ability to stay calm in difficult conversations and handle difficult personalities.

Computer skills are a must.

Attendance and dependability are expected.

Job Type: Contract to hire opportunity

Contractors based near 9133 W Russell Rd, Las Vegas, NV 89148, are required to work in the office twice per week. You may select any two days from Monday to Thursday (this applies to candidates selecting 1st shift schedule) - Otherwise, the position is entirely remote.

Schedule pending- 3 shifts available; schedules will cover morning, afternoon and overnights and all 7 days of week.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

About BCForward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCForward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Pay Rate Range

Min Pay Rate $19.99

Max Pay Rate $38.18

Currency USD

Unit hourly

Additional Pay Rate Notes

The pay range is the range BCForward in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations.

Benefits Information

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. This does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).