Crisis Mental Health Associate I

CAYA Collaborative Care; Greenville (KY); On-site; USD 36,000 - 45,000; Full time

Job summary

CAYA Collaborative Care is seeking a Crisis MHA I to deliver focused, short-term support to clients in urgent crisis. You will advocate, coordinate care, monitor progress, and connect clients with essential resources, including employment, healthcare, and mental health services.

You will assess needs, provide emotional support, arrange transportation, and work with a multi-disciplinary team to ensure access to the least restrictive options and timely follow-up.

Qualifications

• Bachelor's degree in psychology, social work, or human services related field.
• Comfortable using electronic health records (EHR) systems and other technology relevant to case management.
• Must pass Criminal Record Check and Sexual Offender Registry check.
• TB skin test within the last year.

Responsibilities

• Provide emergency service program visits, including in-home, crisis placement, and telehealth to monitor functioning.
• Assist clients with utilization of community resources (housing, budgeting, food stamps).
• Provide psychoeducational training to stabilize crisis situations (individual or group).
• Develop and document treatment plans as part of the Emergency Service/Crisis program.
• Educate clients and families about treatment and care; provide psychosocial evaluations.
• Work with a multidisciplinary crisis team to ensure least restrictive services and referrals.
• Assist in deescalating crisis symptomatology through one-to-one interventions.

Skills

Empathy

Crisis counseling

Case management

EHR familiarity

Education

Bachelor's degree in psychology, social work, or human services related field

Tools

EHR software

Job description

POSITION SUMMARY:Crisis MHA I are assigned a focused, short-term caseload of clients facing urgent crisis situations. They deliver person-centered support with confidence, providing insightful guidance and effectively connecting clients to essential resources and services that will enhance their well-being. This includes direct assistance with employment, healthcare, and mental health resources. Crisis MHA I assertively advocate for clients, coordinate care, monitor progress, and provide emotional support. They proactively identify transportation needs and barriers, ensuring clients have the necessary transportation assistance when required.DUTIES AND RESPONSIBILITIES:Provide emergency service program visits, to include in-home visits, crisis placement, and telehealth to clients in order to monitor their overall functioning in their environment. This will include ongoing assessment, observation, and monitoring mental status and medication.Provide assistance to clients in the utilization of community resources such as housing, budgeting, food stamps, etc.Provide psychoeducational training to clients to stabilize mental health crisis situation (individually or group).Complete all required documentation for the Emergency Service/Crisis program including the development of treatment plans.Educate and assist clients and their families regarding the client's treatment and care.Provide psychosocial evaluations.Work as a part of a multi-disciplined team in crisis services with emphasis on providing client with the least restrictive services and/or referrals.Assist in deescalating client symptomatology in crisis situations through one-to-one intervention and counseling.Be available to provide coverage in emergency situations after hours as needed.Promote Emergency Services/Crisis program throughout the region.Respond to community crisis situations.Other duties as assigned/required.QUALIFICATIONS:Minimum Bachelor's degree in psychology, social work, or human services related field. Experience in the mental health field is preferred.Must have a valid driver's license, reliable transportation, and provide proof of automobile insurance as required by the State of Kentucky.Must pass a Criminal Record Check and a Sexual Offender Registry check.Must present proof of a recent (less than 1-year-old) TB skin test.JOB REQUIREMENTS / EXPECTATIONS:Comfortable using electronic health records (EHR) systems and other technology relevant to case management.Ability to stand, walk, and move throughout a variety of service environments as requiredProvide or arrange transportation, when it is deemed necessary, to appointments for medical, counseling, and other services necessary to keep the client maintained on an outpatient basis.Work is performed in variable environments that may involve exposure to individuals in acute emotional distressPerformance is evaluated through clinical supervision, documentation reviews, quality assurance measures, productivity standards, and achievement of departmental and agency goalsCORE VALUES:All employees must be willing to live our company's core values.Integrity – Exhibiting the highest moral, ethical and legal standards. Doing the right thing – even when no one else is looking.Teamwork – Putting team success over personal success. Actively valuing the strengths and talents of others.Trust/Respect– Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance.Care/Compassion – Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others.Ownership/Accountability – Taking personal responsibility for one’s work, actions and feelings. Accepting responsibility for and learning from mistakes.