Crisis Intervention Specialist (Pro Pod) Swing Shift

Crisis Clinic; Seattle (WA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous paid time off and 12 paid 9

403(b) retirement plan and wage growth

Job summary

Crisis Clinic in Seattle is seeking a Crisis Intervention Specialist to support our 24/7 Regional Crisis Line. This in-person role at our Seattle Call Center provides compassionate, effective care for callers during overnight hours and supports frontline staff.

You will perform assessments, plan interventions, and coordinate care with hospitals and partners, with ongoing training in a mission-driven team. Swing shift and hourly compensation reflect the role.

Qualifications

• Background in behavioral health, crisis intervention, or substance use services.
• Ability to stay calm, focused, and compassionate in high-stress situations.
• Strong communication, clinical judgment, and teamwork skills.
• Comfort working with multiple technology systems at once.
• Education/experience as listed: High School Diploma or GED + 4 years behavioral health experience OR related degree with corresponding experience.

Responsibilities

• Demonstrate assessment skills, engage in intervention planning, and crisis resolution for people in crisis.
• Support professionals by finding the most appropriate intervention for their clients.
• Dispatch mobile crisis teams and provide linkages to Designated Crisis Responders.
• Coordinate care and resources with hospitals, community partners, and other professionals.
• Maintain clear, accurate, and timely clinical documentation.
• Participate in training, quality improvement, and team collaboration.

Skills

Crisis intervention

Behavioral health

Communication

Teamwork

Technology systems

Education

High School Diploma or GED + 4 years behavioral health experience

Associate/Bachelor's/Master's degree with related experience

Job description

Description

Crisis Intervention Specialist

Make a difference when it matters most. When people are facing their hardest moments, they need calm, skilled support - right now. As a Crisis Intervention Specialist, you'll play a critical behind-the-scenes role on our 24/7 Regional Crisis Line, supporting frontline phone workers and ensuring callers receive compassionate, effective care during overnight hours. This is a meaningful opportunity for experienced behavioral health professionals who thrive in fast-paced environments and want their work to directly impact individuals, families, and communities.

Why this role matters

• You help guide real-time crisis responses that can save lives
• You support and strengthen frontline staff during emotionally demanding calls
• You're part of a mission-driven organization focused on resilience, access, and compassion

What you'll do

• Demonstrate assessment skills, engage in intervention planning, and crisis resolution for people in crisis
• Support professionals by finding the most appropriate intervention for their clients
• Dispatch mobile crisis teams and provide linkages to Designated Crisis Responders
• Coordinate care and resources with hospitals, community partners, and other professionals
• Maintain clear, accurate, and timely clinical documentation
• Participate in training, quality improvement, and team collaboration

Requirements

What we're looking for

• Background in behavioral health, crisis intervention, or substance use services
• Ability to stay calm, focused, and compassionate in high-stress situations
• Strong communication, clinical judgment, and teamwork skills
• Comfort working with multiple technology systems at once
• Education/experience that meets one of the following:
  • High School Diploma or GED + 4 years of behavioral health experience
  • OR a related degree with corresponding experience (Associate, Bachelor's, or Master's)
• Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Schedule & Pay

• Swing Shift - Tuesday through Saturday, 3:00 pm to 11:00 pm
• $27.87/hour

Location

• In-person role at our Seattle Call Center

Benefits you'll appreciate

• Medical, dental, and vision coverage
• Generous paid time off and 12 paid holidays
• 403(b) retirement plan and annual wage increases
• Transit and parking benefits
• Ongoing training, supervision, and career growth opportunities
• A supportive, mission-driven team that values collaboration and well-being