Crisis Case Manager - One Door OKC

City Rescue Mission; Oklahoma City (OK); Presencial; USD 17 000 - 25 000; Tempo parcial

Resumo da oferta

City Rescue Mission seeks a Part-Time Case Manager to join the One Door OKC project on the weekends. You will perform crisis response, family assessments, and housing problem-solving, coordinating with CRM staff and community partners to connect families with safe housing and essential resources.

The role requires compassionate engagement, strong documentation in HMIS, and adherence to agency procedures while maintaining confidentiality and client-centered care.

Qualificações

• Experience with families experiencing homelessness, including emergency services, crisis response, assessment, diversion, and case management.
• Familiarity with housing resources, mental health, benefits, transportation, identification, and healthcare services.
• Strong interpersonal communication skills to establish rapport and advocate for clients.
• Ability to learn standardized triage, screening, intake, and safety procedures.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Maintain confidentiality and adhere to professional ethics and agency policies.
• HMIS experience preferred.
• A valid Oklahoma driver’s license and transportation are required.

Responsabilidades

• Provide weekend emergency coverage and crisis stabilization within established protocols.
• Conduct weekend triage and family assessments using CRM tools and procedures.
• Coordinate with CRM staff and community resources to access housing and support services.
• Document all interactions and referrals in HMIS and maintain accurate records.
• Arrange transportation and initiate referrals to housing, benefits, and healthcare services.
• Ensure clear handoffs to weekday staff with actions taken and next steps.
• Follow safety, escalation, and incident-reporting procedures; maintain professional boundaries.

Conhecimentos

Crisis response

Case management

Communication skills

De-escalation skills

Empathy

HMIS experience

Ferramentas

HMIS

Descrição da oferta de emprego

Job Details:

Job Location: Oklahoma City, OK 73106, Position Type: Part Time, Who We Are

At City Rescue Mission, we believe everyone deserves hope, healing, and a home. As a housing-focused shelter, we provide compassionate care, innovative programs, and practical tools to help individuals and families experiencing homelessness achieve long-term stability and independence.

We’re driven by a deep belief in the value of every person we serve and a commitment to creating brighter futures through community partnerships and life-changing programs.

Position Summary:

The Part-Time Case Manager is an integral part of City Rescue Mission's One Door OKCProject and is responsible for providing weekend emergency response, family assessment, crisis stabilization, and immediate housing problem-solving, with coordinated handoffs for continued services. This position works with CRM staff and community partners to provide timely, compassionate, housing-focused services, maintain accurate documentation, and help families move toward safe and sustainable housing. The Part-Time Case Manager follows established CRM procedures, maintains professional boundaries, and coordinates clear handoffs, so families receive consistent services. The assigned schedule is 9:00 a.m.–5:00 p.m. on weekends.

Essential Functions:

• Welcome and engage families seeking emergency assistance on weekends with a respectful, compassionate, and non-judgmental approach.
• Explain the One Door OKCProject process, expected wait times, available services, client rights and responsibilities, and next steps in clear and accessible language.
• Manage weekend family contacts, emergency requests, telephone inquiries, and communication with available CRM staff and community resources.
• Provide weekend emergency coverage, respond to immediate family needs, and coordinate crisis stabilization and housing problem-solving within established protocols.
• Complete assigned weekend triage and family assessments using current Key to Home/Continuum of Care tools, decision rules, and CRM procedures.
• Gather accurate information regarding each family’s immediate situation, recent housing history, current risks, natural supports, available resources, barriers, and reason for seeking services.
• Identify urgent medical, behavioral health, safety, exploitation, domestic violence, trafficking, suicide or self-harm, intoxication, or other crisis indicators and immediately follow established escalation and emergency-response procedures.
• Explore safe, immediate alternatives to shelter and practical resources to resolve or stabilize the family’s housing crisis during the weekend.
• Consult the designated supervisor or on-call contact for complex, high‑risk, or unresolved situations; act only within established weekend protocols and delegated authority.
• Help families complete urgent calls, referrals, transportation arrangements, and other actions needed to access available weekend services.
• Connect families with appropriate community resources, including housing, benefits, employment, identification, transportation, food, health care, behavioral health, substance‑use treatment, legal services, veteran services, and other supports.
• Use warm handoffs whenever possible by contacting the receiving provider, confirming eligibility or next steps, and reducing barriers to successful connection.
• When emergency shelter or temporary placement is indicated, coordinate access under established eligibility and placement procedures and document the continuing housing‑resolution plan.
• Provide transportation to families as needed to facilitate access to appointments, resources, and services, in accordance with agency policy.
• Use de‑escalation skills, maintain professional boundaries, and follow all safety, incident‑reporting, mandatory‑reporting, emergency, and workplace‑violence procedures.
• Perform other duties as assigned that are consistent with the purpose and general scope of the position.

Documentation and Reporting:

• Ensure accurate and timely Homeless Management Information System (HMIS) program enrollments based on screening results, program eligibility, and established procedures.
• Maintain accurate and up-to-date documentation, including but not limited to telephone calls, emails, attempted contacts, face‑to‑face interactions, screenings, referrals, outcomes, and agreed‑upon next actions. Ensure that all relevant information is detailed and documented in the family’s records within HMIS or other required systems.
• Complete required intake forms, releases of information, consents, assessments, referrals, and supporting documentation while avoiding unnecessary duplication or requiring families to restart their story at each handoff.
• Maintain strict client confidentiality and follow HMIS privacy, informed‑consent, release‑of‑information, record‑retention, and data‑quality requirements.
• Assist with reports, data‑quality reviews, outcome tracking, and correction of incomplete or inaccurate records as requested.
• Adhere to the most up‑to‑date version of Coordinated Entry Policies, Continuum of Care (CoC) Standards of Care, funder requirements, and City Rescue Mission policies and procedures.

Collaboration and Community Engagement:

• Collaborate with available CRM staff, shelter teams, housing staff, security, and community providers to coordinate weekend responses and continuity of services.
• Collaborate with service providers and community partners to enhance families' access to supportive resources and promote housing stability and overall well‑being.
• Serve as a point of contact for assigned community providers and help maintain current information regarding resources, eligibility requirements, contacts, hours, and referral processes.
• Complete a clear handoff to weekday staff identifying actions taken, unresolved needs, safety concerns, responsible contacts, and next steps; participate in required training and supervision.
• Participate in Continuum of Care (CoC) or other relevant community meetings and workgroups as requested.
• Demonstrate a compassionate, non‑judgmental approach that promotes client empowerment, self‑determination, cultural sensitivity, dignity, and individual choice in all interactions.

Qualifications:

Qualifications:

• Previous experience working with families experiencing homelessness, including emergency services, crisis response, assessment, diversion, case management, or a related human‑services setting.
• Familiarity with community resources for housing, mental health, substance abuse treatment, employment, benefits, transportation, identification, and healthcare services.
• Strong interpersonal communication skills to establish rapport with families, advocate on their behalf, and collaborate with stakeholders.
• Ability to learn and consistently apply standardized triage, screening, intake, diversion, documentation, referral, and safety procedures.
• Ability to work independently, maintain attention to detail, manage multiple priorities, and meet deadlines.
• Ability to maintain strict confidentiality and adhere to professional ethical standards and agency policies.
• Proficient use of computers, basic office software, and data‑management systems used to track service delivery and internal agency functions; HMIS experience is preferred.
• Ability to assess family needs and barriers, identify practical next steps, and provide empathetic support and guidance.
• Demonstrate empathy, patience, sound judgment, and a non‑judgmental approach when engaging with families.
• Knowledge and understanding of working with diverse populations, including people with disabilities.
• Excellent organizational skills to manage weekend emergency requests, immediate action plans, documentation, and weekday handoffs.
• Strong conflict‑resolution, crisis‑management, and de‑escalation skills.
• Demonstrated ability to find constructive solutions for complex client challenges while encouraging client participation and motivation.
• A reliable means of transportation, including a valid Oklahoma Driver's License, a clean motor vehicle record, and auto insurance coverage that meets the minimum requirements set by the agency.
• Ability to pass a criminal background check and Motor Vehicle Record (MVR) check.
• Desire to make a positive impact on the lives of families experiencing homelessness.

Working Conditions & Requirements:

• Work is performed in office, shelter, residential, and community settings.
• Local travel and occasional flexible hours may be required.
• Regular interaction with individuals and families experiencing homelessness and complex barriers.
• Regular sitting, standing, and walking, with occasional lifting of up to 30 pounds.
• Valid Oklahoma driver's license, reliable transportation, and insurance meeting agency requirements
• Ability to pass required criminal background and Motor Vehicle Record checks.

Grant-Funded Position Disclaimer:

This position is supported by grant funding. Continuation of employment is contingent upon the availability of grant funds. Employment is at‑will.

Equal Opportunity Employer:

City Rescue Mission, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation, or any other basis prohibited by applicable law. City Rescue Mission makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state laws.