Crisis Care Shift Supervisor

DETROIT WAYNE Integrated HEALTH Network; Detroit (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

DETROIT WAYNE Integrated HEALTH Network seeks a Crisis Care Shift Supervisor to lead a dedicated team at the Crisis Care Center. The role includes frontline supervision, clinical support, and ensuring high-quality, compliant care for clients in crisis.

The successful candidate will perform clinical assessments, develop treatment plans, and coordinate transitions to ongoing services while partnering with the Site Director to maintain performance standards.

Qualifications

• Five (5) years of full-time paid professional experience in human/behavioral health.
• Two (2) years in crisis services.
• Two (2) years in executive/administrative supervision.

Responsibilities

• Serve as onsite supervisor through coaching and role modeling.
• Oversee daily operations and workflows at the Crisis Care Center.
• Provide clinical support and care coordination for clients.
• Conduct assessments, treatment planning and documentation.
• Ensure linkage to ongoing recovery services and compliance.

Skills

Supervisory skills

Management skills

Team leadership

Training skills

People management

Project management

Coaching

Conflict resolution

Assessment

Evaluation

Planning

Decision making

Interpersonal skills

Communication skills

Active listening

Teaching

Computer skills (Word, Excel, Access,

Power Point, Outlook, Teams

Relationship-building

Oral and written communication

Cultural competency

Judgement/Reasoning

Education

Master's degree in Human Services / related field

Job description

About this position

Crisis Care Shift SupervisorPay Grade: 7

Under the general supervision of the Crisis Care Center - Site Director, the Crisis Care Shift Supervisor is responsible for providing general supervision and monitoring for various Crisis Care Center locations. This position will also provide clinical support for clients of the Crisis Care Centers.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Serves as the onsite immediate supervisor for team members through role modeling, coaching and assisting the unit.
• Oversees dailyoperations.
• Creates a healthy partnership with stakeholders.
• Monitors and oversees workflows at the DWIHN Crisis Care Center.
• Monitors and oversees guest visits at the DWIHN Crisis Care Center.
• Provides support and development to staff by modeling position functions for the team.
• Ensures that services and linkage are provided for ongoing recovery and treatment services.
• Serves as the mental health professional for individuals until they are enrolled in services at other community agencies.
• Determines a provisional diagnosis, obtains documentation of medical necessity, and submits authorizations for service.
• Conducts thorough clinical assessments and treatment plans for services.
• Assesses the individual’s needs and provides appropriate support and referrals.
• Provides short-and long-term recovery-oriented therapeutic counseling and education on a group or individual basis.
• Provides family education and family counseling.
• Completes clinical documentation as required.
• Facilitates recovery education courses.
• Conducts thorough clinical assessments and treatment plans for services.
• Provides crisis management services and responds to urgent/emergent participant needs.
• Implements the transition/discharge care plan in partnership with each participant.
• Works in concert with the Site Director and Unit Administrator to ensure that quality, compliance, and deliverables are met.
• Works with the Site Director and Unit Administrator regarding personnel matters.
• Performs related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES (KSA'S)

• Knowledge of DWIHN policies, procedures and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of MDHHS policies, rules, regulations and procedures.
• Knowledge of Federal policies, rules, regulations and procedures as it relates to DWIHN.
• Knowledge of behavioral health and mental health principles and practices.
• Knowledge of the Michigan Medicaid Provider Manual.
• Knowledge of MHWIN.
• Knowledge of the LOCUS model.
• Knowledge of the clinical care process (screening, assessment, treatment planning, case management and continuing care).
• Knowledge of and ability to use screening and assessment tools for behavioral health services.
• Knowledge of Crisis Operations principles and practices.
• Knowledge of Crisis Center operations and management.
• Knowledge of Crisis Center programs.
• Knowledge of the Adult continuum of care for all disability designations (I/DD, SMI, Co-Occurring Disorder).
• Knowledge of adult services: Outpatient, Co-Occurring services, CM, ACT, Supported Employment, and Med Drop.
• Knowledge of ICD 9, CPT Codes,DSM-IV Statistical Manualor most current diagnostic edition.
• Knowledge of medical and behavioral health practices and terminology.
• Knowledge of compliance standards.
• Knowledge of Medical Necessity Criteria for Behavioral Health Services.
• Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM).
• Knowledge of the Federal Confidentiality Regulations, 42 CFR, Part 2.
• Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code.

• Supervisory skills.
• Management skills.
• Team Leadership skills.
• Training skills.
• People management skills.
• Project management skills.
• Coaching skills.
• Conflict Resolution skills.
• Assessment skills.
• Evaluation skills.
• Organizational skills.
• Planning skills.
• Decision Making skills.
• Interpersonal skills .
• Customer Service skills .
• Communication skills.
• Active Listening skills.
• Teaching skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Team building skills.
• Relationship-building skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability.

REQUIRED EDUCATION:

A Master's Degree from a recognized college or university in the Human Services, the Social Services,Nursing (a Bachelor's Degree will be accepted),Public Health, Public Administration,Healthcare Administration, Health Management, Psychology, Counseling, Social Workor a related field.

REQUIRED EXPERIENCE:

• Five (5) years of full-time paid professional experience working in a human service, social service, mental health or behavioral health setting.

AND

• Two (2) years of full-time paid professional experience in crisis services.

AND

• Two (2) years of full-time paid professional experience as an executive, administrator, manager or supervisor in a human service, social service, mental health or behavioral health setting.

REQUIRED LICENSE(S).

A Valid State of Michigan clinical licensure: RN, LMSW , LMHC, LPC, LLP or PhD.

(A limited license will be accepted).

A valid State of Michigan Driver’s License with a safe and acceptable driving record.

WORKING CONDITIONS:

This position will work in the DWIHN Crisis Care Center. This position will be required to work with persons who may suffer from mental health or substance abuse crises.

Crisis Care Operations is a 24/7 unit. Candidates must be able to work a flexible schedule.

This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer