Crisis Care Navigator

GRAND Mental Health; Tulsa (OK); On-site; USD 28,000 - 33,000; Full time

Job summary

The Kids for the Future is seeking a dedicated Crisis Care Navigator to support clients within our Tulsa, OK stabilization services. You will coordinate care, monitor documentation, and serve as the primary liaison between the crisis unit and partners to ensure timely transitions.

Responsibilities include maintaining HIPAA-compliant records, collaborating with multidisciplinary teams, and assisting with insurance pathways while using Eleos for eligible services.

Qualifications

• High School Diploma or equivalent required.
• ODMHSAS Case Manager certification required.
• Current and valid Driver’s License required.
• Reliable transportation and ability to travel up to 25%.

Responsibilities

• Maintain standardized communication processes on the unit.
• Act as liaison between the crisis unit and care coordination partners.
• Oversee documentation for client transitions between levels of care.
• Identify local referral sources to meet client needs.
• Ensure Release of Information and chart documentation are complete.
• Complete assessments to identify and prioritize client resources.

Skills

Healthcare documentation

HIPAA knowledge

EHR navigation

Communication

Collaboration

Trauma-informed approach

Time management

Education

High School Diploma or equivalent

ODMHSAS Case Manager certification

Valid Driver’s License

Tools

Eleos scribing tool

Electronic Health Record (EHR) systems

Job description

• Location 6128 East 38th Street,Tulsa, OK, 74135,United States
• Base Pay $20.19 - $23.65 / Hour
• Job Category Clinical
• Employee Type FT Non-Exempt
• Required Degree High school

JOB DUTIES AND RESPONSIBILITIES:

This position is responsible and held accountable for the following duties:

• Maintain and monitor standardized communication processes on the unit.
• Act as the primary liaison between the crisis unit and internal and external care coordination treatment partners.
• Provide oversight to unit staff to ensure completeness of documentation required for seamless transition for clients between levels of care as well to external referring partners.
• Maintain working knowledge of local referral sources related to treatment and social services to meet clients’ basic needs.
• Ensure completeness of Release of Information and related chart documentation related to identified parties (e.g., contact logs, Care Coordination Care Pathway, Contact Information, etc.).
• Complete or ensure completion of assessments to help identify and prioritize client’s resources needs for stabilization.
• Identifies charting gaps and communicates and delegates gaps appropriately to meet client needs in a timely manner.
• Communicate with outpatient providers when high utilization clients admit to the crisis stabilization unit.
• Collaborate with crisis unit staff and utilizations specialists to assist in dispositioning client insurance needs, including but not limited to; identifying insurance, entering the Payer Care Pathway, assisting in applying for insurance, etc.
• Utilizes Eleos, the agency’s AI supported scribing tool, for eligible services.
• Understands and promotes our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services; advancing integration of behavioral health with physical health care; assimilating and utilizing evidence-based practices on a more consistent basis; and promoting improved access to high quality care.
• Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.
• Meet or exceed “satisfactory” expectations at any scheduled job performance evaluation.
• Regular and predictable attendance is essential and expected for this position.

Performance Metrics

• 95% of transitions to the Addiction Recovery Center charts have all required charting completed.
• 90% of clients dispositioned have a release of information or referral entered for a Primary Care Provider.
• 90% of clients dispositioned have a follow up appointment scheduled with outpatient service providers.
• 95% of clients have an appropriate CDC entered at time of transition which accurately reflects the outcome of their transition.

Must perform the specific job duties as listed above to meet position expectations.

WORK ENVIRONMENT:

• - This position works mainly in an indoor environment. This position will be working in an office setting.
• - This role will require occasional travel (up to 25%) to various community locations and in the client’s residence as needed for the role (e.g., schools, government offices, medical facilities, etc.)
• - Must be willing and able to perform all job-related travel normally associated with this position (this may include transportation of clients).
• - Travel expectations can vary from time to time based on coverage needs

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in healthcare documentation and charting standards.
• Working knowledge of confidentiality standards related to HIPPA, CFR 42 Pt 2, Oklahoma Title 43A, as well as all relevant statutes and regulations.
• Ability to successfully navigate an Electronic Health Record and identify gaps in documentation.
• Ability to effectively facilitate collaboration between a multidisciplinary treatment team.
• Ability to maintain high documentation standards in a crisis unit environment.
• High communication and delegation skills.
• Ability to work in a fast-paced treatment environment.
• Ability to communicate effectively, both orally and in writing.
• Ability to communicate using a trauma informed, person-centered approach with clients, staff, and community partners.
• High degree of conflict resolution and alliance building to help create collaboration and cohesion in a team-based environment.
• Proficient use of Eleos and other agency approved documentation technology as a required function of this position.
• In addition, must possess skill in working cooperatively and effectively with clients, staff, management, and other professional groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language;
• This role should have an expectation of core competencies in relation to individuals with co-occurring disorders.

EDUCATION, QUALIFICATIONS, AND EXPERIENCE:

• High School Diploma or equivalent required
• Required to be certified Case Manager through Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS)
• Current and valid Driver’s License
• Maintain driver’s license and have a clean driving record and reliable transportation

This role is pivotal in the organization and execution of client-centered discharge and transition planning for clients receiving stabilization services. The Crisis Care Navigator is responsible for prioritizing identified client needs and ensuring that all relevant team members are coordinating and documenting interventions. On-unit and care coordination interventions are provided with the express purpose of assisting clients with long-term recovery efforts which extend beyond the client’s need for crisis stabilization services. This position is central to ensure that the necessary resources and documentation is complete and delivered in a timely manner.