Criminal Field Researcher

Informdata; Tucson (AZ); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

Jury Duty Leave

Bereavement Leave

Flexible Spending Accounts

Job summary

InformData is seeking a Criminal Field Researcher to verify civil and criminal records by researching public records. You will help clients validate identities and ensure reliable background information. The role emphasizes accuracy, timely updates, and adherence to quality standards.

You will collaborate with court personnel, maintain strict data entry practices, and support additional field researchers as needed, with a hybrid work setup and coordination within Arizona.

Qualifications

• Strong understanding of background screening processes and InformData products.
• Consistently meet quality, productivity and turnaround time standards.
• Effective written and verbal communication with teammates and stakeholders.
• Proven ability to prioritize tasks and manage multiple workloads.

Responsibilities

• Build and maintain relationships with court personnel and the public.
• Research using public records indexes to retrieve relevant information.
• Enter results into proprietary systems, marking as App: clear or as found according to client instructions.
• Communicate updates to Supervisor regarding court holidays, closures, or delays.
• Provide backups for other Field Researchers and support court copy requests.

Skills

Research public records

Attention to detail

Time management

Professional communication

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Work Location: HybridPosition Status: Full-TimeThis is a remote position with eligibility in the following states: AZ,Candidates must reside in one of these locations to be considered.Why Join InformData?At InformData, we're helping organizations make smarter, more confident decisions through trusted data, technology, and compliance solutions. As we continue to grow, we're investing in our people, products, and future, creating opportunities for employees to take on meaningful work, drive innovation, and make a visible impact on the business. Guided by our TRUST values, we foster a collaborative environment where ideas are welcomed, contributions are recognized, and growth is encouraged.Job SummaryAs a Criminal Field Researcher, you will play a crucial role in ensuring the safety and security of our clients by researching public records to determine whether an applicant has a criminal and/or civil record. Your work will assist clients in validating the identity of individuals, enabling them to make informed decisions. The integrity and quality of the information you provide will directly contribute to building trust and maintaining safety within our communities. You’ll be part of a team that is committed to excellence and helping our clients stay safe by delivering reliable and accurate background checks.What You’ll DoBuild and maintain positive working relationships with court personnel and members of the public.Perform research using public records indexes to retrieve relevant information.Accurately enter results into proprietary systems, marking them as “clear” (no information found) or recording information found in the court's primary index according to client instructions.Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData.Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments.Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments.Serve as a back-up for other Field Researchers within the designated area as needed.Adhere to InformData’s Quality and Turnaround Time (TAT) standards.Report any quality concerns or trending issues to the Supervisor promptly.Support the ordering and completion of court copy requests.Conduct searches in surrounding areas or through online research when assigned.Eligible employees may have the opportunity to participate in a performance-based incentive program, which may provide additional compensation based on program terms and individual or team performance.Please note that this job description is intended to provide a general overview of the position and may not include every responsibility or qualification associated with the role. InformData reserves the right to change or assign other duties to this position at any time.What We’re Looking ForRequired QualificationsDevelop and maintain a strong understanding of background screening processes, InformData products, and operational workflows.Consistently meet established quality and performance standards, including accuracy, productivity, turnaround time (TAT), on-time delivery, and service-level expectations.Utilize computer applications such as Microsoft Word, Excel, Outlook, and PowerPoint to support daily responsibilities.Demonstrate strong attention to detail, organization, and time-management skills while effectively prioritizing and managing multiple tasks.Communicate professionally and effectively, both verbally and in writing, while collaborating with team members and internal stakeholders.Successfully complete all required training and apply learned processes and procedures in daily work.Maintain daily access to reliable transportation, a computer, and high-speed internet.Be available to work during normal courthouse business hours and work overtime as needed with advance notice.Type at a minimum of 35 words per minute.Contribute positively to a collaborative, team-oriented environment.Physical RequirementsThis position primarily involves performing work in a remote office environment. The physical requirements below are representative of those necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.Remain in a stationary position and work at a computer for extended periods.Frequently operate a computer, keyboard, mouse, telephone, and other standard office equipment.Frequently communicate and exchange accurate information through verbal and written methods.Review information displayed on computer screens and in electronic or printed documents for extended periods.Occasionally move or transport a laptop and other standard work equipment weighing up to 20 pounds.For positions requiring courthouse or field work: travel to assigned locations; stand and move about for extended periods; carry a laptop and related equipment; and operate a portable printer and other standard work equipment.BenefitsInformData, LLC provides a stable, professional workplace where employees are empowered to grow their careers and make a meaningful impact. We support our team through competitive compensation, opportunities for advancement, and a robust benefits program.Eligible full-time employees enjoy a comprehensive benefits package that may include:Medical, Dental, & Vision Insurance401(k) with Employer MatchHealthcare & Dependent Flexible Spending Accounts (FSA)Health Savings Account (HSA) with Employer ContributionCompany Paid Life and AD&D InsuranceCompany Paid Short- & Long-Term DisabilityEmployee Assistance Program (EAP)Paid Time OffCompany Holidays and Floating HolidaysPaid Time Off and Flexible Time Off ProgramsSick Time AccrualParental LeaveJury Duty and Voting LeaveMilitary LeaveBereavement LeaveOther Voluntary BenefitsPet InsuranceEmployee Assistance ProgramLife and AD&D Insurance for Employees/Spouse/Child(ren)Disability CoverageCritical Illness and Accident InsuranceHospital Indemnity InsuranceDependent Care Flexible Spending Account (FSA)Additional InformationAccessibility and AccommodationsInformData is committed to providing an inclusive and accessible employment experience. We welcome requests for reasonable accommodations throughout the application and interview process. Accommodations will be reviewed and considered on an individualized, case-by-case basis in accordance with applicable laws.Work AuthorizationAt this time, this position is open only to candidates who are legally authorized to work in the United States without current or future employer sponsorship.Equal Employment OpportunityInformData is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, equitable, and inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.This commitment applies to all aspects of employment, including recruitment, hiring, compensation, benefits, training, promotion, transfer, discipline, termination, and all other terms and conditions of employment.