Crew Team Member

McDonald's Restaurants Limited; Littlerock (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hourly pay $20–$21.75

Medical insurance

401k with matching

Unpaid leave

Paid sick time

Archways education programs

Discount programs

Free meals / meal discounts

Job summary

McMarro Family Restaurants in Southern California seeks a Crew Team Member to deliver friendly customer service, handle multiple stations, and uphold food safety and cleanliness in a high-energy environment.

You will greet customers, prepare and present menu items, stock supplies, and support teamwork across drive-thru, front counter, and dining areas. The role emphasizes reliability, adaptability, and a can-do attitude to ensure a positive guest experience.

Qualifications

• Has a “can-do” attitude, sense of optimism, ownership, and commitment towards his/her work responsibilities.
• Provide excellent customer service, including communication skills and a friendly attitude.
• Willingness to learn and grow.
• Can excel in a fast-paced environment with minimum supervision
• Exhibits polite and respectful behavior at all times
• Ability to stand for long periods, lift items (typically 10-30 pounds)
• Ability to handle money, make transactions, and provide correct change when necessary
• Ability to follow health and safety standards, including hygiene practices and proper food handling procedures
• Reliability, punctuality, and a strong work ethic are important
• Ability to be cross-trained in multiple departments and multitask

Responsibilities

• Contribute to a Safe & Respectful Workplace - practice respectful communication with co-workers and customers.
• Customer Service – greet customers in a friendly manner and follow procedures for satisfaction.
• Food Preparation and Cooking – prepare and present food items following procedures and standards.
• Safety Compliance – maintain a safe environment by following procedures to prevent accidents.
• Cleaning and Sanitization – keep the restaurant clean in all customer areas.
• Teamwork – report to work on time and help co-workers to meet restaurant goals.
• Dependability – listen and follow directions from the manager.
• Appearance - adhere to the appearance policy 100%.
• Adaptability – learn to operate other workstations and adapt to changes.
• Upselling and Promotion – suggest menu items and encourage app surveys.
• Stocking and Inventory – keep the restaurant well stocked for operations.

Skills

Can-do attitude

Customer service

Willingness to learn

Fast-paced environment

Polite behavior

Stand for long periods

Money handling

Health & safety

Reliability & punctuality

Cross-training

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Description:

McMarro Family Restaurants own and operate 30 McDonald’s Restaurants throughout Southern California. We have been in business for over 30 years and have spent the last decade expanding our business and creating opportunities for career growth for our employees. At McMarro we believe in working together to create a culture that supports the company’s values; Family, Integrity, Community and Teamwork.

As a Crew Team Member, you will play a crucial role in ensuring the smooth and efficient operation of the restaurant. Your primary responsibility is to provide excellent customer service by greeting our customers with a smile, ensuring a memorable visit, delivering high-quality products, and maintaining a clean and welcoming environment for our guests. Crew members are expected to work in several workstations and areas of the restaurant and complete different cleaning tasks in each area. Areas include drive-thru, front counter, production, dining room, restrooms, parking lot, and other areas within the restaurant or areas that are considered company property.

Job Responsibilities

• Contribute to a Safe & Respectful Workplace - practice respectful communication with co-workers and customers.
• Customer Service – regardless of your station, greet our customers in a friendly manner, follow McDonald’s procedures for customer satisfaction.
• Food Preparation and Cooking – prepare and present our delicious food items following McDonald’s procedures and standards - always prioritizing food safety.
• Safety Compliance – maintaining a safe environment for both crew and customers by following McDonald's procedures to prevent work accidents.
• Cleaning and Sanitization – maintain a clean restaurant by keeping your work area clean as well as the areas that our customers visit.
• Teamwork – it starts with reporting to work on time and doing your personal best. It also includes taking initiative to help co-workers with tasks in order to meet the restaurant’s goals.
• Dependability – listening and following directions given by your manager, reporting to work on time and being consistent.
• Appearance - follow the company’s appearance policy 100%, 100% of the time.
• Adaptability – learn to operate other workstations and adapt quickly to change.
• Upselling and Promotion – recommending menu items and encouraging customer use of surveys and the McDonald app.
• Stocking and Inventory – keeping the restaurant well stocked for efficient operations.

Requirements & Skills

• Has a “can-do” attitude, sense of optimism, ownership, and commitment towards his/her work responsibilities.
• Provide excellent customer service, including communication skills and a friendly attitude.
• Willingness to learn and grow.
• Can excel in a fast-paced environment with minimum supervision
• Exhibits polite and respectful behavior at all times
• Ability to stand for long periods, lift items (typically 10-30 pounds)
• Ability to handle money, make transactions, and provide correct change when necessary
• Ability to follow health and safety standards, including hygiene practices and proper food handling procedures
• Reliability, punctuality, and a strong work ethic are important
• Ability to be cross-trained in multiple departments and multitask

Qualifications

• Must be 16 years of age or older to apply
• If under 18 must provide valid work permit
• Friendly/positive attitude
• Flexibility in scheduling, including weekends (Friday, Saturday, Sunday) and holidays

Benefits

• Hourly rate $20-$21.75
• Medical Insurance
• 401k with matching contributions
• Unpaid Leaves of Absence
• Paid Sick Time - in accordance with City or State ordinance
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Discount programs
• Free meals / meal discounts

Additional Info:

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

This job posting contains general information about what is expected of a Crew Team Member but is not a complete description of all duties of the job. This profile does not list every essential function of the job. McMarro reserves the right in its sole discretion to amend, modify, or terminate this job profile along with any compensation plans or programs, benefits, and other terms and conditions of employment at any time.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

McDonald's Corporation and McDonald's USA, LLC (the \"Company\") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.