Crew Supervisor

Emagine Entertainment Inc.; Parker (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k)

401(k) matching

Employee discounts

Job summary

Emagine Entertainment Inc. in Parker, CO is seeking a Crew Supervisor to support the management team in daily theater operations. Responsibilities include shift management, training Team Members, handling guest concerns, and completing nightly closing tasks.

The role requires strong guest service, the ability to supervise staff across departments, and adherence to safety and sanitation policies. Prior customer service and leadership experience preferred, with 1-2 years in theater settings.

Qualifications

• Previous customer service and leadership experience required.
• 1-2 years of theater experience preferred.

Responsibilities

• Oversee theater operations and supervise Team Members.
• Open/close building, complete nightly paperwork, and handle deposits.
• Provide training, feedback, and motivation to staff.
• Monitor guest service quality and resolve guest concerns.
• Ensure compliance with safety, food service, and security policies.
• Assist HR tasks such as interviews and new hire orientation.

Skills

Customer service

Leadership

Team supervision

Guest relations

Tools

Microsoft Office

Job description

Benefits:

• Paid time off
• 401(k)
• 401(k) matching
• Employee discounts

SUMMARY

The Crew Supervisor plays a crucial role in assisting the management team in the daily operations of the theater. The duties of a Supervisor include shift management, training employees, handling guest complaints, shift deposits, and completing nightly closing paperwork and duties. This position carries building keys and may be responsible for opening and closing the building.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in overseeing theater operations.
• Assists in opening and closing the building, completing nightly paperwork, and preparing shift deposits.
• Supervise, train, and motivate theater Team Members in all departments.
• Assign tasks and responsibilities to Team Members and provide follow up to ensure an efficient operation.
• Assist the management team in monitoring breaks and other minor restrictions per applicable State Law to ensure compliance.
• Assist with projection duties to ensure high standards of movie presentation.
• Maintain high quality of products, guest service, picture presentation, and guest safety.
• Assist with HR duties such as interviewing, new hire orientation, performance reviews and employee discipline.
• Monitor staff performance and provide constructive feedback.
• Engage in guest recovery situations, and act as a resource for questions, comments, or concerns for all guests.
• Manage inventory of concession items, ensuring adequate stock levels for business needs.
• Monitor and enforce food safety and sanitation policies and procedures.
• Assist in the maintenance of proper emergencies, safety, and security procedures.
• Assist with theater Areas of Responsibility (AOR’s) including HR, Food & Beverage, Marketing, Projection, Facilities, to contribute to the overall operation and success of the theater.
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Previous customer service and leadership experience required
• 1-2 years of theater experience preferred.

Key Skills

• Strong Microsoft Office Skills

Performance Measurements

• Theater operation functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
• Profit and loss budgets are within projected operating expectations.
• Customer service levels for managing areas meet and exceed expectations. Guest problems or questions are courteously and promptly resolved.
• Good working relationships and coordination exist with other team members and management.
• Company sales goals are consistently met and promotions are supported.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Work hours could be 50 plus hours a week.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work;appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Communications:

Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Leadership:

Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Organizational Support:

Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Adaptability:

Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Business Acumen:

Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Quality:

Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.