Crew Member (04312) 135 Grafton Station Ln : $12.80 / HR

Domino's; Virginia (MN); On-site; USD 13,776 - 20,664; Part time

Job summary

Domino's in Virginia, MN is looking for a Customer Service Representative to join their team. The role requires providing excellent customer service, assisting with food preparation, and maintaining store cleanliness. Candidates should possess strong communication skills, problem-solving abilities, and be team-oriented. The company values transparency and accountability and offers a supportive work environment. Ideally, candidates should have prior customer service experience and be at least 16 years old.

Qualifications

• Must be able to make correct monetary change.
• Ability to enter orders using a computer keyboard or touch screen.
• Must embody Domino’s values: Do the Right Thing; Put People First.

Responsibilities

• Greet customers with a positive attitude.
• Assist customers with menu questions and take orders.
• Maintain store cleanliness and image.

Skills

Excellent customer service ability

Problem solving

Teamwork

Quick math calculations

Verbal and written communication

Job description

Our Values

• The power of possible starts with our people. Fostering inclusion and diversity is simply the right thing to do.
• We believe creating a sense of belonging for everyone promotes a thriving culture of innovation where anything is possible.
• That’s why we are committed to building a culture that welcomes seeks to understand and values everyone’s whole self.

Job Description

Domino’s Pizza Team USA team members are an inclusive, fun, and friendly group of people. We strive for teams of happy, motivated and dedicated staff with a passion for providing the best possible service to our customers. The Customer Service Representative (CSR) is responsible for providing quality customer service as well as making our delicious food with pride.

Responsibilities

• Provide Best in Class Customer Service (50%)
  • Greet customers that enter the Domino’s store with a positive attitude
  • Answer phones to assist with customers’ orders and other inquiries
  • Take payments over the phone and in-store
  • Assist customers with menu questions, specials and offer the best deals
  • Upsell on orders by asking if customers want any sides
  • Deliver carside orders to customers using carside delivery option
  • Respond promptly to any customer concerns or inquiries and correct any service issues
• Assist with Store Operations (30%)
  • Prepare ingredients by following the bin guide, date them, and then refrigerate ingredients, rotate dough, etc.
  • Operate store technology and equipment, such as: store phones, makeline module, starting/stopping the oven, washer and dryer, etc.
  • Make products by stretching, saucing, and topping the product
  • Make shoulder surfing orders by making orders in advance, load it when it pops onto the makeline monitor, etc.
  • Troubleshoot technology issues, such as: fixing the label printer, troubleshooting the kiosk, card readers, etc.
  • Place boxtoppers on all Domino’s products
• Maintain Image and Cleanliness of the Store (10%)
  • Maintain image by wearing a clean uniform, and keeping the store clean and organized
  • Maintain personal hygiene and company image standards (i.e. washing hands often, wearing hat to protect food, keep personal grooming standards, etc.)
  • Clean and sanitize the store and maintain all cleanliness responsibilities
• Maintain Food and Team Member Safety (10%)
  • Monitor expired food and throw out expired product when necessary
  • Mop up spills, post \"Caution Wet\" sign on mop areas, proactively clean the floor from hazards, etc.

Qualifications

• Excellent customer service ability
• Prior experience in a customer service or applicable role preferred
• Ability to problem solve and resolve customer concerns and/or complaints
• Proven ability to work as a part of a team to achieve a common goal
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Excellent verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen
• Must embody Domino’s Values; Do the Right Thing; Put People First; Create Inspired Solutions; Champion our Customers; and Grow and Win Together
• Ability to pass a pre-employment background screening.
• Must be 16 years of age or older

Physical Requirements

• Standing

  Most tasks are performed from a standing position. Walking surfaces include ceramic tile \"bricks\" with linoleum in some food process areas. Height of work surfaces is between 36\" and 4\".

• Walking

  For short distances for short durations

• Sitting

  Paperwork is normally completed in an office at a desk or table

• Lifting
  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72\" high.
• Carrying
  • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried two at a time over short distances, and weigh approximately 12 pounds per tray.
• Pushing
  • To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24\" - 30\" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
• Climbing

  Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

• Stooping/Bending

  Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

• Crouching/Squatting

  Performed occasionally to stock shelves and to clean low areas.

• Reaching

  Reaching is performed continuously; up, down and forward. Workers reach above 72\" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

• Hand Tasks
  • Eye‑hand coordination is essential. Use of hands is continuous during the day.
  • Frequent activities require use of one or both hands: Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Additional Information

At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we \"Put our People First\" by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the \"Power of Possible\" to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!