Crew Member

Workstream; Sun City CDP (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Dairy Queen in Sun City, AZ seeks a positive Crew Member/Chill Staff to deliver exceptional customer service and fast, accurate orders. You will assemble treat orders, stock and clean the dining area, and maintain all safety and health standards.

The ideal candidate is at least 17 years old, available on weekends, and able to lift up to 50 pounds while working in a busy, team-based environment. Training provided.

Qualifications

• Age 17 or older as stated in the ad.
• Weekend availability required.
• Ability to lift up to 50 pounds.
• Ability to stand for long periods and work in a fast-paced environment.
• Must read order monitors and follow health standards.

Responsibilities

• Communicate clearly with customers to ensure correct orders.
• Prepare treat products following health and safety standards.
• Maintain clean, safe, and organized work areas and equipment.
• Stock and rotate products and complete prep for chill area.
• Work as a team to ensure quality, service, cleanliness and value.
• Break down and clean the chill area at day end per supervision.

Skills

Customer service

Teamwork

Communication

Multitasking

Job description

We strive to create positive memories for all our fans so we are looking for a positive, energetic Crew Member/Chill Staff who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service we would love to hear from you.

Applicants should be able to assemble, and present completed treat orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards.

Age Requirement; Minimum 17 years

Must be available weekends

Report to: Management Staff and Shift Leaders

Function

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
• Be pleasant and alert to customer needs.
• Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
• Work as a "team" member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Clean work area, organize and stock needed items. Move various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocks and executes proper rotation of products.
• Completes assigned prep work for stocking and set up of chill area.
• Controls food production process.
• Breaks down and cleans chill area thoroughly at the end of every day as assigned by a manager or shift leader.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks.
• Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Informs immediate supervisor promptly of all problems or unusual matters of significance.
• Performs other duties and responsibilities as requested by management staff or shift leaders.

Requirements

• Able to move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift. Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly. Capability to stand for long periods of time.
• Ability to lift up to 50 pounds. Interact with the public and co-workers constantly during shifts.
• Clean up after all kinds of messy situations.
• Must be able to read order monitors.
• Recall and communication of products and contents.
• Practice established food handling procedures and meet any local health regulations.
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That's why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It's what sets DQ® restaurants apart and is what is helping us reach our vision of being the world's favorite quick-service restaurant