Crew Member

Spotless Brands LLC; Springfield (OH); On-site; USD 1,515,360 - 2,066,400; Full time

Job summary

Spotless Brands LLC in Springfield, OH is seeking a Crew Member to deliver a joyful, safe, and high-quality car wash experience. This hands-on role requires flexibility, teamwork, and a willingness to perform varied duties from operating wash equipment to assisting at the kiosk.

You will help prep vehicles, maintain clean facilities, upsell memberships when needed, and support opening/closing tasks. The position is suitable for a fast-paced outdoor environment and requires a positive attitude

Qualifications

• High School Diploma or equivalent preferred, not required.
• Must be at least 16 years of age.
• Background check as per policy.
• Valid driver’s license preferred (may be required).
• Previous experience in customer-facing or outdoor role preferred, not required.

Responsibilities

• Operate car wash equipment (front/back wash, vacuum).
• Greet customers and support membership sales/upsell.
• Guide vehicles into and out of tunnel and ensure wash readiness.
• Inspect vehicles for damage prior to entry.
• Prep vehicles: vacuum, wipe surfaces, and trash removal.
• Clean and maintain interior/exterior of vehicles and express/full-service options.
• Explain and promote wash packages and promotions.
• Rotate between duties (vacuum, tunnel, drying, kiosk) per need.
• Assist opening/closing tasks and basic maintenance checks.
• Perform general site cleaning and upkeep (sweeping, trash removal).
• Follow safety standards and company policies.
• Perform other duties to support team and site performance.

Skills

Customer service

Verbal communication

Sales skills

Organization and multitasking

Adaptability

Teamwork

Safety awareness

Following instructions

Positive attitude

Flexibility with hours

Education

High school diploma or equivalent

Must be at least 16 years old

Background check required

Driver’s license preferred

Job description

Description

JOB TITLE:

Crew Member

FLSA STATUS:

Non-Exempt

JOB STATUS:

Full Time or Part Time

LOCATION:

Site

REPORTS TO:

Site Manager or Assistant Site Manager (varies based on business need)

DIRECT/ INDIRECT REPORTS:

None

EFFECTIVE DATE:

6/1/2025

Position Overview

The Crew Member at Spotless Brands plays a vital role in delivering a joyful, safe, and high-quality car wash experience to every customer. This hands-on, versatile role requires flexibility and a team-first mindset. Crew Members are responsible for operating wash equipment, prepping vehicles, maintaining a clean and safe environment, and at times supporting customer-facing sales and service needs. Whether vacuuming interiors, guiding vehicles into tunnels or rotating to assist at the kiosk, Crew Members wear many hats and serve as an essential part of daily site operations.

Essential Functions

Other Duties as Assigned

• Safely and effectively operate car wash equipment including front wash, back wash, and vacuum
• Greet and engage customers with enthusiasm; support membership sales and product upsell in the absence of a Customer Service Advisor (CSA), ensuring consistent customer experience
• Guide vehicles safely into and out of the tunnel, ensuring proper alignment and wash readiness
• Perform vehicle inspections prior to entry to identify visible damage and prevent claims
• Prep vehicles by removing trash, vacuuming interiors, and wiping surfaces to enhance tunnel performance
• Dry, polish, and detail vehicles interior and exterior when applicable, including express and full-service options
• Explain and promote wash packages, memberships, and current promotions as needed
• Rotate between responsibilities (vacuum, tunnel, drying, kiosk) based on business needs and manager direction
• Assist in opening and closing duties, including basic maintenance checks and site organization
• Perform general site cleaning and upkeep sweeping lots, emptying trash, and maintaining cleanliness of equipment and customer areas
• Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
• Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Follow all safety standards, operational procedures, and company policies
• Perform other duties as assigned to support the team and site performance

Education and Experience

• High School Diploma or equivalent preferred, not required
• Must be at least 16 years of age (or older where required by law or safety regulations)
• Valid driver’s license preferred (may be required depending on location and responsibilities)
• Previous experience in customer-facing or outdoor role preferred, not required
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills and Abilities

Knowledge

• Working knowledge of car wash operations and equipment functionality
• Familiarity with membership programs and wash packages
• Understanding of basic vehicle surfaces and proper cleaning techniques

Skills

• Strong customer service skills with the ability to create joyful, memorable guest experiences
• Effective verbal communication, especially when directing vehicles or addressing guest questions
• Basic sales skills to support membership promotion and upselling when needed
• Organizational and multitasking skills in a high-volume, outdoor work environment

Abilities

• Ability to adapt quickly and shift between tasks based on operational needs
• Ability to work both independently and as part of a team
• Ability to stay alert and safety-focused while working around moving vehicles and machinery
• Ability to follow directions, retain training, and work efficiently with minimal supervision
• Ability to maintain a cheerful outlook and professional demeanor during high-traffic periods
• Ability to work flexible hours, including evenings, weekends, and holidays

Physical Requirements

• Ability to walk, stand, and move, often uneven, moving and/or wet surfaces through site for several hours at a time
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
• Use of personal protective equipment (gloves, eyewear, etc.) as required
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.