Crew Member

Culver's; Kernersville (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Culver's Kernersville is seeking a friendly Team Member to provide personalized guest service and maintain quality in a fast-paced environment.

You will handle product knowledge, assist guests, follow safety standards, and participate in safety checklists while supporting the team. Flexible schedule and good communication are valued.

Qualifications

• Flexible schedule availability required (part-time or full-time).
• Reading and writing skills required for guest communication and notes.
• Clear communication with guests, team and management during service.
• Maintains a sense of urgency to meet service goals.
• Demonstrates trained food safety knowledge and practices.

Responsibilities

• Provide excellent guest service and hospitality.
• Follow food safety practices and quality checks.
• Maintain neat, well-groomed appearance and uniform.
• Assist guests with product knowledge and promotions.
• Handle phone inquiries courteously and efficiently.
• Attend team member meetings.

Skills

Flexible schedule

Reading

Writing

Communication

Urgency

Food safety

Job description

Job Summary

Provides personalized, exceptional guest service ensuring that every guest who chooses Culver’s® leaves happy. Maintains excellence in guest service and quality control of operations consistently to ensure the company mission is attained.

Essential Functions

• Consistently provides excellent guest service and hospitality.


• Demonstrates proper personal hygiene and food safety practices consistently.


• Maintains a neat, well-groomed uniformed appearance.


• Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.


• Assists guests with product knowledge and promotional information upon request accurately.


• Follows company safety standards at all times and looks out for the safety of other team members and guests.


• Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.


• Handles guest comments promptly and courteously.


• Performs primary position responsibilities timely and accurately.


• Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.


• Performs back-up support accurately and timely after secondary responsibilities are accomplished.


• Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.


• Answers the telephone courteously and professionally, within three rings.


• Prepares quality products while maintaining: portion control and presentation within service goal times.


• Attends all team member meetings.

Qualifications

• Flexible schedule


• Reading and writing skills required


• Communicates with guests, team and management


• Maintains a sense of urgency


• Demonstrates trained food safety knowledge.

Physical Abilities

• Stand Constantly


• Walk Constantly


• Sit Occasionally


• Handling Constantly


• Lift / carry 10 lbs. or less Constantly


• Lift / carry 11-20 lbs. Constantly


• Lift / carry 21-50 lbs. Frequently


• Lift / carry 51-100 lbs. Occasionally

Team Member Performance Success Factors

COMMUNICATION: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.

CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.

DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.

INNOVATION &CREATIVITY: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.

PLANNING: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.

COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service.

QUALITY OF WORK: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.

ACCOUNTABILITY: Delivers results on time and at the quality level promised. Is punctual and ready to begin work assignments. Delivers quality work product using resources and time allocated.