Crew Member

Baskin-Robbins; Hickorytown (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins is seeking a Crew Member to deliver excellent guest experiences and support operations on a fast-paced shift. You will uphold brand standards and ensure quality food and beverage service while maintaining a clean workstation and adhering to safety and security procedures.

As a franchisee-operated role, you will be paid hourly and work with a team to meet guest expectations. This position emphasizes teamwork, reliability, and guest focus on every shift.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (minimum age requirements may apply).

Responsibilities

• Greet guests and deliver great guest experiences on shift.
• Follow brand standards, prepare products, and maintain a clean workstation.
• Cash handling and adherence to safety, cleanliness, and restaurant policies.

Skills

Fluent English

Cash handling

Equipment operation

Job description

CREW MEMBER

Crew Members are responsible for delivering great guest experiences.

Responsibilities Include:

Team Environment

Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction

Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability

Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee.If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.