Crew Member

Cafua Management Company, a Dunkin Franchisee; Haverhill (MA); On-site; USD 17,908 - 22,041; Full time

Job summary

A Dunkin Franchisee in Haverhill, MA, is seeking Crew Members to deliver great guest experiences. You'll prepare products, serve customers enthusiastically, and work within a team. Responsibilities include providing customer service, maintaining a clean work environment, and adhering to safety guidelines. Ideal candidates are fluent in English, possess basic computer skills, and can lift up to 50 lbs. Join us to make our guests' days brighter!

Qualifications

• Must be 18 years or older to operate restaurant equipment.

Responsibilities

• Deliver great guest experience and provide excellent service.
• Work as part of a team and respond positively to feedback.
• Follow brand standards and maintain cleanliness.

Skills

Fluent in English

Basic computer skills

Capable of counting money and making change

Able to operate restaurant equipment

Able to lift a minimum of 50 lbs.

Job description

Crew Members are responsible for delivering great guest experience. This entry‑level team member position at Cafua Management Company prepares products according to the Dunkin’ Brands operational and quality standards and serves them with enthusiasm in a clean, fast‑paced environment. Crew Members work as part of a team to ensure we are meeting our Guests’ needs, giving them a reason to come back again and again.

Responsibilities Include (but Not Limited To) The Following

Team Environment

• Work well with others respectfully, and can interact in a positive efficient manner
• Respond positively to coaching and feedback
• Able to communicate with team members, as well as with supervisors within the organization
• Able to learn and execute multiple tasks

Operational Excellence

• Provide great guest service
• Resolve guest issues on the spot, be polite and respectful
• Follow Brand standards, recipes and systems
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws
• Maintain clean and neat work environment
• Weekends and Holidays required

Profitability

• Execute restaurant standards, Cafua Management Company standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to Brand standards using job aids when necessary

Skills / Qualifications

• Fluent in English
• Basic computer skills
• Capable of counting money and making change
• Able to operate restaurant equipment (18 years or older)
• Must be able to lift a minimum of 50 lbs.

Guest Focus

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow‑through
• Resolves guest concerns by following L.A.S.T – Listen Apologize Solve Thank

Passion for Results

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

• Develops and maintains relationships with team
• Operates with a high level of integrity; demonstrates honesty, treats others with respect, keeps commitments

GUEST FIRST CULTURE

Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day ... every guest, every day.

Company Overview

With over 300 locations spanning 7 states, Cafua Management Company is the largest private Dunkin Donuts franchise in the US. Under the leadership of CEO, Mark Cafua, CMC prides itself on being a family company, with a People First culture, dedicated to providing the best in quality and service to our guests.

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

Skills

Enjoy what you do! Eager to Learn and see what is Next!