Crew Member

Dairy Queen; Camp Hill (Cumberland County); On-site; USD 17,000 - 21,000; Full time

Job summary

Dairy Queen Camp Hill is seeking a positive, energetic Crew Member/Chill Staff to deliver exceptional customer service in a fast-paced setting. You will assemble and present completed treat orders, stock and clean work areas, and help maintain compliance with health and safety codes.

Join our team to ensure consistent quality, service, cleanliness and value for every guest. You will work with shift leaders to manage chill equipment and support daily operations with a positive, can-do attitude.

Qualifications

• Able to move cases of food/paper products, buckets of sanitizing liquid up to 50 pounds.
• Must be able to perform under pressure in a high volume restaurant.
• Read order monitors and communicate with team clearly.

Responsibilities

• Communicate clearly with co-workers to ensure correct order is served.
• Prepare treat products following health and safety standards quickly and accurately.
• Maintain clean and safe customer areas.
• Operate and maintain chill equipment following safety standards.
• Work as part of a team to ensure quality and value for customers.
• Stock, rotate and set up chill area; perform prep work as assigned.
• Break down and clean chill area at end of day.

Skills

Customer service

Team player

Read order monitors

Stamina

Lifting up to 50 lbs

Food safety procedures

Safety compliance

Job description

We strive to create positive memories for all our fans so we are looking for a positive, energetic Crew Member/Chill Staff who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service we would love to hear from you.

Applicants should be able to assemble, and present completed treat orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards.

Report to: Management Staff and Shift Leaders

Function:

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
• Be pleasant and alert to customer needs.
• Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
• Work as a 'team' member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Clean work area, organize and stock needed items. Move various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocks and executes proper rotation of products.
• Completes assigned prep work for stocking and set up of chill area.
• Controls food production process.
• Breaks down and cleans chill area thoroughly at the end of every day as assigned by a manager or shift leader.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks.
• Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Informs immediate supervisor promptly of all problems or unusual matters of significance.
• Performs other duties and responsibilities as requested by management staff or shift leaders.

Requirements:

• Able to move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per shift. Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly. Capability to stand for long periods of time.
• Ability to lift up to 50 pounds. Interact with the public and co-workers constantly during shifts.
• Clean up after all kinds of messy situations.
• Must be able to read order monitors.
• Recall and communication of products and contents.
• Practice established food handling procedures and meet any local health regulations.
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That's why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. Its what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant