Crew Lead

IHOP 1939 Irving; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Job summary

IHop in Irving, Texas is seeking a full-time Crew Lead to guide a friendly kitchen and dining room team. You will help prepare personnel, equipment, and supplies, assign duties, and keep everyone informed about new menu items, specials, and promotions to ensure a smooth dining experience.

You will welcome and train new staff, supervise performance, monitor guest feedback, and coordinate scheduling to minimize overtime. Health insurance is provided for full-time team members.

Qualifications

• Must be able to speak and read English.
• Good communication skills are essential.
• Basic math skills required.
• Ability to stay calm under pressure.
• Relevant experience is preferred but not required.

Responsibilities

• Assist in preparing personnel, equipment, and supplies for service.
• Assign duties and foster teamwork; inform team about menu items and promotions.
• Conduct orientation and training for new staff; supervise performance and conduct.
• Review guest feedback, adjust schedules, enforce portion control, and check deliveries.

Skills

English proficiency

Communication skills

Basic math

Calm under pressure

Job description

Are you ready for an exciting opportunity to take charge and lead a dynamic team? IHop is currently seeking a talented individual to join our team as a full-time Crew Lead. The expected pay for this role depends on skills and experience. Full-time employees receive health insurance!

WANT TO KNOW MORE ABOUT OUR FAMILY-ORIENTED BUSINESS?

With a rich history dating back to 1958, IHOP is a go-to destination for breakfast lovers. Whether you're craving our famous fluffy pancakes, delicious omelets, or mouthwatering entrees, our extensive menu caters to all tastes, ages, and dietary preferences. Our commitment to serving high-quality food and providing excellent customer service has solidified us as a breakfast staple. We believe in promoting from within and training staff to help them reach their full potential. Join us to serve up smiles every day!

DO YOU MEET THESE QUALIFICATIONS?

• Ability to speak and read English
• Good communication skills
• Basic math skills
• Ability to remain calm under pressure
• Relevant experience is preferred but not required!

WHAT WILL YOU DO?

You will assist in preparing all personnel, equipment, and supplies to meet the needs of the business, ensuring that everything is ready for a seamless dining experience. In addition, you will be responsible for assigning employee duties and responsibilities, fostering a sense of teamwork and collaboration among the crew. Part of your role as a Crew Lead will be to keep the team informed about new menu items, specials, and promotional materials. By providing clear communication and instructions, you will ensure that all employees have a complete understanding of food preparation and service standards.

You will assist in conducting orientation and training for new employees and providing refresher training for existing ones as needed. By supervising employee performance and conduct in alignment with company policies, you will help maintain a high level of service and professionalism. Observing guest reactions to the quality of food and service is another key responsibility. Your keen eye for detail and ability to address any concerns will contribute to our commitment to excellence. To maintain operational efficiency, you will review time cards or time reports daily, making necessary adjustments to the schedule to meet the restaurant's needs and minimize overtime. Additionally, you will enforce portion control, check deliveries for quality and completeness, and uphold tight security measures to prevent waste and maintain inventory accuracy. Performing administrative procedures will also be part of your duties. This includes handling cash receipts and store receipts, reconciling cash and store bank funds, making daily deposits, and ensuring that registers have sufficient change and bills for peak business hours.