Crew Chief Ramp Service Agent Full Time

American Airlines; Charlotte (NC); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines in Charlotte, NC is seeking a Fleet Service Crew Chief to lead the Fleet Service team on your assigned crew. You will ensure efficient daily operations, complete required paperwork, and train staff as needed, while complying with safety and regulatory standards.

The position requires a high school diploma or GED, physical stamina, strong communication, and the ability to work varied shifts, including overtime, weekends and holidays.

Qualifications

• High school diploma or GED or international equivalent.
• Must be 18 years of age or older.
• People-oriented and highly motivated, with a positive and cooperative attitude.
• Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts.
• Good communication skills.
• Applicable valid driver’s license as required by local authorities.
• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
• Ability to obtain jet bridge certification
• Must have the ability to pass the US Postal Service background check.

Responsibilities

• The Fleet Service Crew Chief will lead and direct the work of Fleet Service employees on his assigned crew.
• Responsibilities include the completion of paperwork and reports in connection with his normally assigned duties.
• Role requires proper work methods, conduct classroom and/or on-the-job training (OJT), conduct meetings or indoctrinate employees in new or revised operational procedures.
• Responsible for the overall performance of his crew, including the timely and satisfactory completion of work assignments.
• Ensure employees assigned to his crew are properly utilized and instructed for the efficient performance of their daily work and that required forms, records, reports, and other paperwork are completed legibly and correctly.

Skills

People-oriented

Good communication

Physical stamina

Attention to safety

Education

High school diploma or GED

Job description

Location:Charlotte/Douglas Intl Apt (CLT-TRML)
Cities:Charlotte - NC
Requisition ID:88375
This job will continue to be posted until at least 10-08-26 . If interested, please apply prior to this date.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The terms and conditions of this position are covered by the International Association of Machinists (IAM) and Transport Workers Union of America (TWU) Collective Bargaining Agreement. Starting pay is $23.63 per hour.

What you'll do

These are the essential functions of the job.

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

• The Fleet Service Crew Chief will lead and direct the work of Fleet Service employees on his assigned crew.
• Responsibilities include the completion of paperwork and reports in connection with his normally assigned duties.
• Role requires proper work methods, conduct classroom and/or on-the-job training (OJT), conduct meetings or indoctrinate employees in new or revised operational procedures.
• Responsible for the overall performance of his crew, including the timely and satisfactory completion of work assignments.
• Ensure employees assigned to his crew are properly utilized and instructed for the efficient performance of their daily work and that required forms, records, reports, and other paperwork are completed legibly and correctly.

In addition to the above, the Crew Chief may, upon request, assist management in areas such as, but not limited to:

• Periodic evaluation of operational requirements and performance.
• Operational planning and scheduling.
• Evaluation of training methods and techniques.
• Evaluation of equipment, vehicles, and tools.
• Guide aircraft by standing and holding wands at or above shoulder height.

• Lead and direct team in loading baggage/cargo in the aircraft cargo compartment.
• Drive and operate all ramp equipment.
• Service aircraft at gates with ground power and air conditioning.
• Tow and pushback aircraft from gates.
• Service aircraft lavatories and water ports.
• Clean interior of aircraft when needed.
• Adhere to government regulations (e.g., DOT, FAA, TSA).
• Adhere to company policies, procedures, and performance standards.
• Perform all functions in accordance with safety procedures and policies.
• Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes

• Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays

All you'll need for success

• Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!

  • High school diploma or GED or international equivalent
  • Must be 18 years of age or older
  • People-oriented and highly motivated, with a positive and cooperative attitude
  • Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts
  • Good communication skills
  • Applicable valid driver’s license as required by local authorities
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Ability to obtain jet bridge certification
  • Must have the ability to pass the US Postal Service background check

  Language/Communication Skills/Physical Abilities

  • Ability to effectively communicate both verbally and written with all levels within the organization
  • Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.