Crew Chief

Jiffy Lube International; Kennewick (WA); Hybrid; USD 24,000 - 25,000; Full time

Benefits offered by this job

401K plan w/ company match

Biweekly Bonus Incentives

Career advancement opportunities

DailyPay

Employee Discount

Employee Referral Bonuses

Fleet Referral Bonuses

Medical/dental/vision insurance

PTO after 180 days

Uniforms paid for and laundered

Job summary

Jiffy Lube International in Kennewick, WA seeks a Crew Chief to lead the crew and deliver top-notch service while partnering with the General Manager to drive revenue and guest satisfaction.

You will receive training, opportunities to grow, and a benefits package including 401K, insurance, and DailyPay. This role emphasizes leadership, teamwork, and a strong guest-first mindset.

Qualifications

• 1–3 years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership that inspires diverse teams.
• Solid understanding of the retail industry and sales goals.
• Ability to analyze financial objectives to drive sales and service.
• Must be at least 18 years old and legally authorized to work in the U.S.

Responsibilities

• Collaborate with the General Manager to grow guest counts and revenue.
• Coach the crew and deliver outstanding customer service.
• Set direction, lead daily huddles, and improve team engagement.
• Develop teammates through training, guidance, and coaching.
• Ensure quality control, inventory, and safe shop conditions.
• Assist with budgeting, forecasts, and store operations as needed.
• Provide clear direction to the team and maintain a guest-focused environment.

Skills

Retail management experience

Oral and written communication

Leadership

Guest-first mindset

Job description

Job Title: Crew Chief

Location: 2802 W 10TH AVE Kennewick, WA 99336-4637

Compensation: $17.64 - $18.14

Worker Type: Employee

Time Type: Full time

Embark on a rewarding career journey with us today as Crew Chief! FULL-SERVICE REWARDS:

FULL-SERVICE REWARDS:

• 401K plan w/ company match
• Biweekly Bonus Incentives
• Career advancement opportunities
• DailyPay
• Do not need to pay for tools
• Employee Discount
• Employee Referral Bonuses
• Fleet Referral Bonuses
• Medical/dental/vision insurance benefits
• PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
• PTO after 180 days
• Spot bonuses through our internal rewards program
• Uniforms paid for and laundered

GEAR UP FOR YOUR ROLE:

As a Crew Chief, you're an important part of our management team, focused on giving top-notch service to customers. You'll team up with the General Manager to guide the crew, keep things running smoothly, and boost sales. Crew Chiefs get training for different jobs and can move up in our company. Join us as a Crew Chief for leadership experience and chances to grow your skills and career.

HOW YOU WILL DRIVE SUCCESS:

• Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus.
• They will also coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
• Ensure our quality control measures and processes are followed consistently.
• Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives.
• Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
• Provide clear and detailed direction to the team consistently.
• Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE).
• Provide guidance and mentoring to the automotive technicians and CSA's.
• Perform opening and closing duties when the General Manager (GM) is off.
• Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and business need.
• Leads daily team huddles and store meetings. Setting the direction for achieving the business goals.
• Manages inventory and product order that meets the business need.
• Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with their questions and needs. In-person, electronically, or via the telephone.

UNDER THE HOOD - WHAT YOULL NEED:

• One to three years of retail management experience; Professional automotive experience is not required.
• Must have exceptional oral and written communication skills
• Is a proven leader that possesses the ability to inspire and motivate diverse groups of people
• Has sound business sense and a comprehensive understanding of the retail industry
• Can analyze, comprehend, and recommend financial objectives that help increase sales and service results
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment
• Has a "Guest First" mindset
• You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to stand on your feet on hard surfaces like concrete or metal
• Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes
• Must be able to lift and move work-related items up to 50 pounds
• Perform all other duties as assigned or needed.
• Must be at least 18 years of age
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

At TCC, we know that diversity makes us stronger.

We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

BUILD YOUR FUTURE WITH A JIFFY LUBE CAREER