Crew Chief

Team Car Care West, LLC (US); Firloch (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401K with company match

Biweekly bonus incentives

DailyPay

Employee discount

PTO after 180 days

Uniforms paid for and laundered

Medical/dental/vision insurance

Job summary

Team Car Care West, LLC is seeking a Crew Chief to join our Kirkland, WA location. You will work closely with the General Manager to lead the crew, drive guest satisfaction, and build a high-performing team in a fast-paced retail environment.

You will mentor technicians and CSAs, manage daily operations, and contribute to sales growth while maintaining quality control and safety standards. This role offers advancement opportunities within the company.

Qualifications

• One to three years of retail management experience required.
• Excellent oral and written communication skills.
• A proven leader who can motivate diverse teams.
• Customer-focused mindset with strong service standards.

Responsibilities

• Collaborate with General Manager to guide the crew and drive revenue growth.
• Coach and mentor teammates; conduct daily team huddles and store meetings.
• Ensure high-quality service and guest experience; uphold safety and cleanliness standards.
• Assist with budgeting, sales forecasts, and expense controls; manage inventory and cash handling.

Skills

Leadership

Customer service

Communication

Retail management

Job description

Job Title:Crew ChiefLocation:12427 NE 124th Street Kirkland, WA 98034-4022Compensation:$19.51 - $19.81Worker Type:EmployeeTime Type:Full timeJob Description:Embark on a rewarding career journey with us today as Crew Chief!FULL-SERVICE REWARDS:401K plan w/ company matchBiweekly Bonus IncentivesCareer advancement opportunitiesDailyPayDo not need to pay for toolsEmployee DiscountEmployee Referral BonusesFleet Referral BonusesMedical/dental/vision insurance benefitsPerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.PTO after 180 daysSpot bonuses through our internal rewards programUniforms paid for and launderedGEAR UP FOR YOUR ROLE:As a Crew Chief, you're an important part of our management team, focused on giving top-notch service to customers. You'll team up with the General Manager to guide the crew, keep things running smoothly, and boost sales. Crew Chiefs get training for different jobs and can move up in our company. Join us as a Crew Chief for leadership experience and chances to grow your skills and career. If you want more than just a job, grab this opportunity now and start your career journey with Team Car Care!HOW YOU WILL DRIVE SUCCESS:Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.Ensure our quality control measures and processes are followed consistentlyCarry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiativesAssist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.Provide clear and detailed direction to the team consistentlyEnsure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)Provide guidance and mentoring to the automotive technicians and CSA'sPerform opening and closing duties when the General Manager (GM) is offAssist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and business needLeads daily team huddles and store meetings. Setting the direction for achieving the business goalsManages inventory and product order that meets the business needAdheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guestsAssist guests with their questions and needs. In-person, electronically, or via the telephoneUNDER THE HOOD – WHAT YOU’LL NEED:One to three years of retail management experience; Professional automotive experience is not required.Must have exceptional oral and written communication skillsIs a proven leader that possesses the ability to inspire and motivate diverse groups of peopleHas sound business sense and a comprehensive understanding of the retail industryCan analyze, comprehend, and recommend financial objectives that help increase sales and service resultsDemonstrate a positive, helpful attitude as well as professional conduct and appearance alwaysEnjoys and is energized by a fast-paced, flexible, high-performance retail environmentHas a "Guest First" mindsetYou must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Must be able to stand on your feet on hard surfaces like concrete or metalExpect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumesMust be able to lift and move work-related items up to 50 poundsPerform all other duties as assigned or needed.Must be at least 18 years of ageCandidates must be legally authorized to work in the U.S. without company sponsorship now or in the futureEqual Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.