Credit Union Advisor II - Miami

TTCU Federal Credit Union; Miami (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

TTCU Federal Credit Union in Oklahoma invites a friendly, detail‑oriented Member Service Representative to build lasting relationships with Members by delivering exceptional service, handling lending inquiries, and opening accounts.

You will process transactions, stay informed on products, and participate in training to meet TTCU's standards. Bilingual Spanish preferred; High School diploma required; associate degree preferred.

Qualifications

• Customer service experience in banking or retail preferred.
• Bilingual skills in Spanish preferred.
• Dependability and punctuality; adherence to policies and procedures.
• Ability to learn and use proprietary software.

Responsibilities

• Assist Members and non-members with lending inquiries and loan applications, gathering information and following up on status.
• Open new accounts and handle deposit-related products in line with TTCU policies and procedures.
• Process member transactions efficiently while balancing cash drawer and maintaining accuracy.
• Build trusting relationships to help Members meet financial needs and promote TTCU products and services.
• Maintain up-to-date knowledge of products, services, and promotions to meet service goals.

Skills

Customer service

Communication

Attention to detail

Time management

Education

High School Diploma or GED

Associate degree in business/finance

Tools

Keystone

OnBase

KeyInsight

Concur

Job description

Responsible for building long-term relationships withMembers.Consistentlyexhibitsand communicates an exemplary first impression as the primary point of contact. Works to understandMembersfinancial needs and address each need by makingappropriate productand service recommendations. Professionallyexercisesextraordinary service and value by providing the highest level ofmemberservicewhenassistingand meeting the needs of allMembersin order toleave a positive impactwitheach encounter. Supports TTCU’s Mission, Vision, and Core Values. All interactions and all service standards should align with these core beliefs.Performsduties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act

Essential Job Functions and Responsibilities

AssistMembersand non-memberswithlending inquirieswhich may include loan applications. Loan applications include gathering information, auditing for completeness, and keeping an open line of communication related to status of loan concerns that may arise.

Open new accounts including all deposit-related products. Ensure all required information is obtained and is complete,accurateandcomplies withthe TTCU policies,procedures,and auditing guidelines.AssistMembersand non-members(Members) with accountinquiressuch as opening new accounts, account maintenancesuch as issuing debit cards, address changes, adding joint owners to existing accounts and OLBassistance. Completeaccount auditsto ensure compliance with policy and procedure.

Processmembertransactionsdemonstratingefficiency and goodutilizationof time toassistas manymembers as possible without negativelyimpactingthe quality of the transaction. Responsible for balancing cashdrawer(or dispenser/recycler) regularly to ensure accuracy.

Contribute to the achievement ofcredit unionproduction and service goals by building trusting relationships withMembersand fellow employees, staying informed on current products, services, and promotions, and byutilizingKeyInsightto helpdetermineMemberneeds and referappropriate services.

Minimum Qualifications

Educational Requirements

High School Diploma or GEDrequired.

Associate degree in business,finance, or other related disciplinepreferred.

Certificates/Licenses

• Must have reliable transportation.
• Ability to become anotarypublic.
• Must successfully complete TTCU’sTeller Training Program within 60 days of hire.
• Must successfully complete TTCU’s Credit Union Advisor Training Program within 90 days of hire.
• Must successfully complete CUNA’s Certified Financial Counselor Certification (FiCEP) within 12 months of hire.

Experience

Customer service experiencein banking,retail,oranother related field:1 Year

Bilingual Skills in Spanish- Preferred

Dependability - Takes direction from others; adheres to regulations, policies, procedures, and legal obligations; is punctual and reliable; performs work in a safe and secure manner, prioritizing the safety and security of individuals, materials, and information.

Delivering Results - Focuses on understanding and addressing customer needs; sets high standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritizes work activities; shows commitment to the organization.

Building Relationships - Develops relationships and builds networks; creates a positive impression and builds rapport; adapts approach to interact effectively with others; effectively manages conflict; helps others succeed.

Communication - Understands spoken information; speaks clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.

Collaboration - Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration

Additional Requirements

Job Knowledge

• Intermediate knowledge in the use of Internet navigation and with Microsoft Office applications
• Ability to learnand useproprietary computer software such asKeystone, OnBase,KeyInsight,Concur.
• Followpolicies and procedures; supportorganizationsgoals and values; anddemonstrateddependability throughreliableattendance and adherence to timeliness andschedules.

Interpersonal Skills

• Intermediatewritten and verbal communication skills arerequiredto effectively interact withmembersregardingfinancial transactional support or service, which may involve problem resolution and offer educational informationregardingproducts and services.
• Strong interpersonal andmemberservice skills, including the ability tomaintaincomposurewhileinteracting with others, while using activelistening skills, developing rapport, and responding with empathy.
• Strong attention to detail and the ability tomaintainconfidentiality of allMemberand non-memberinformation and data.members
• Ability to create an atmosphere which promotes TTCU’s Core Values bymaintaininga high levelof personal integrity, presenting a friendly, enthusiastic, and professional demeanor while providing extraordinary service tomembersand fostering teamwork among employees.

Working Conditions

Routinely perform work indoors inclimatecontrolled private office with minimal noise.

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various writteninstructions andfollow oraldirectives.Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform intermediate mathematical calculation with extreme accuracy. Must be capable of dealing calmly and professionally with numerousdifferent personalities from diverse cultures at various levels within and outside the organization anddemonstratethe highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Mustprovidesupport toHR,Risk Management,and Executives in conducting investigations.Must be able to exercise the highest level of discretion on internal and external confidential matters.

Physical Demand

• Capable of regular, reliable, and timely attendance
• Must be able to routinely perform work on computer for an average of 6-8 hours per day
• Must be able to operate office equipment including telephone, copier, facsimile, and calculator
• Perform work which routinely requires standing or walking majority of the workday with occasional lifting up to 50lbs
• Travel by automobile
• Travel between branch locations as assigned
• Must be able to work extended hours whenever required or requested by management
• Must be capable of climbing / descending stairs in emergency situations.

Employee Statement of Understanding

I have read and understand the job description for my position. I understand that my supervisor may assign additional projects and/or responsibilities not covered in the description.

I am able to perform all of the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws, rules, regulations, and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with members and fellow employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.