Credit Support Associate II - Global Wealth & Investment Management

Bank of America; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America in Charlotte, NC seeks a Credit Support Associate II to support end-to-end credit management for GWIM Credit Services. You will monitor past due facilities, coordinate collateral, and assist senior bankers in delivering high-quality service to Merrill Lynch clients.

This role emphasizes collaboration, adherence to policies, and timely deal execution, with responsibilities across client engagement, onboarding, and renewal processes.

Qualifications

• 2–5 years of experience with a financial institution focusing on client service for loans.
• Solid understanding of banking and lending products, services and processes.
• Working knowledge of the bank’s credit policies, procedures, and guidelines.
• Ability to manage multiple complex tasks while delivering high-quality results.
• Proactive collaboration with cross-functional teams and stakeholders.
• Proficiency with MS Office and banking systems such as GMS/GUS.

Responsibilities

• Support partnership with teams to manage the bank’s portfolio via monitoring financial package collection, maturities, reviews, past due payments, and covenants.
• Assist in resolving client needs for complex issues such as ordering pay-off letters.
• Help clear collateral exceptions to reduce legal exposure.
• Coordinate activities for accurate deals by engaging outside counsel and booking facilities in the system.
• Support Merrill Senior Credit Advisor and Credit Advisor delivering services to Merrill Lynch clients.
• Monitor day-to-day client inquiries and fulfill client service plans.
• Manage loan-related tasks including inquiries, fulfillment needs, and maintenance oversight.
• Triage issues between Merrill SCA/CA and GWIM Credit Delivery for timely loan renewals.

Skills

Client service

Loan operations

Credit processes

Multitasking

Leadership

Communication

Data/Portfolio management

Education

Bachelor’s degree in finance, accounting, business administration or economics

Tools

LIQ

PACE

GMS

GUS

EDR

Genesis

Navigator

SharePoint

Credit Toolkit

Credit Sync

KYC

Adobe Acrobat

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for assisting with moderate to more complex tasks related to the credit process. Key responsibilities include assisting risk activities including, monitoring financial reporting, coordinating or resolving issues related to onboarding of clients as the first point of engagement for client teams, and supporting coordination of a systematic execution of the credit process in partnership with managers, specified teams, and operations. Job expectations include working with other Enterprise Credit associates and staying current on the bank’s policies, procedures, and systems.

The Credit Support Associate II (CSA) is an integral role within the end-to-end credit management process for GWIM Credit Services. Primary liaison between Client Partners, Private Wealth Client management teams, and others supporting GWIM. Through extensive interaction with the sales offices and credit teams; the CSA will monitor and report on past due credit facilities. Monitors maturing loans reports and ensuring renewing facilities are entered into the underwriting process in a timely manner.

Responsibilities

• Engages with team members to support partnership with teams to manage the bank’s portfolio via monitoring financial package collection, maturities, annual reviews/financial analysis summaries, past due payments, and failed covenants
• Assists in resolving client needs for more complex issues such as ordering pay-off letters
• Assists in risk management by clearing collateral exceptions to reduce the bank’s legally binding exposure
• Coordinates activities for accurate and timely deals through engaging outside counsel to prepare loan documentation, assisting with the completion of pre-close checklists, and connecting with fulfillment to book facilities in the system of record
• Actively supports the Merrill Senior Credit Advisor (SCA) / Credit Advisor (CA) role in the end-to-end credit management process by delivering consistently high-quality banking and credit related services to Merrill Lynch clients
• Primary responsibility supporting all client interfacing activities by monitoring and executing all tasks required to fulfill the client service plan and meet day-to-day credit inquiries from the clients
• Manages the execution of client service activities for loans including account inquiry, fulfillment needs and maintenance oversight, in coordination with Merrill SCA / CA
• Act as a "triage" point for Merrill SCA / CA and GWIM Credit Delivery in the management of collecting financial documents, resolving failed covenants, collecting past due payments, fulfillment of Service Requests and timely execution of the Loan Renewal Process
• Partners with Merrill Portfolio Managers for effective and timely issue resolution; ensuring transactions are completed within audit and compliance standards while handling client inquiries and coordinating with Merrill Credit Advisors to deliver an integrated service to the clients

Required Qualifications

• 2 - 5 years of experience with a financial institution focusing on client service for loans, preferably in the High-Net-Worth space
• Solid understanding of banking and lending products, services and processes
• Requires a working knowledge of the Bank’s credit policies, procedures, and guidelines
• Ability to manage multiple complex tasks while delivering high quality results
• Leadership, initiative, self-motivation and resourcefulness
• Demonstrated experience in Data Management, Reporting Management and Portfolio Management (Added as removed from skills)
• Requires PC proficiency including Excel, Word, Outlook and other applications
• Requires knowledge of Global Monitoring System (GMS) and Global Underwriting System (GUS), LIQ, BOSS, and other GWIM Banking systems.

Desired Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration or Economics is preferred
• System knowledge of LIQ, PACE, GMS, GUS, EDR, Genesis, Image Trust, Navigator, SharePoint, Credit Toolkit, Credit Sync, KYC, Adobe Acrobat Standard/Professional

Skills

• Collection Management
• Customer and Client Focus
• Issue Management
• Prioritization
• Written Communications
• Attention to Detail
• Collaboration
• Oral Communications
• Planning
• Problem Solving
• Adaptability
• Customer Service Management
• Mentoring
• Recording/Organizing Information
• Research

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40