Credit Risk Manager

Scratch Financial; United States; Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Unlimited PTO

Healthcare

401(k) matching

Cell plan reimbursement

Monthly recognition opportunities

Continuous learning resources

Equity retention program

Generous parental leave

Job summary

Scratch Financial in Pasadena, CA is seeking a Credit Risk Manager to own underwriting strategy, loss mitigation and collections across the consumer lending lifecycle. You will turn data into critical decisions and collaborate with Product, Engineering and Marketing to optimize approvals, performance and the borrower experience.

This hands-on role offers real ownership and the opportunity to shape risk policy and AI-enabled analytics across the team.

Qualifications

• Bachelor’s degree in a quantitative field (Statistics, Economics, Math, Engineering, Finance).
• 3+ years in consumer lending credit risk or analytics at a bank or fintech (underwriting, credit strategy, or loss mitigation/collections).
• Hands-on experience across the credit strategy lifecycle: analysis, strategy design, test design, implementation validation and post-implementation monitoring.
• Strong SQL and Python; comfortable with large loan-level and credit bureau datasets.
• Real enthusiasm for using AI tools to accelerate your work, and the judgment to verify what they produce.
• A critical thinker who works autonomously, structures ambiguous problems and drives them to a decision.
• Clear, concise communicator with senior stakeholders
• Team player with a great attitude, an ownership mindset and a bias for getting things done

Responsibilities

• Own analyses that shape underwriting strategy: find approval and loss opportunities, size the trade-offs, and recommend policy changes
• Diagnose the drivers of credit performance (delinquency, roll rates, losses) and turn them into clear actions
• Improve our loss mitigation, collections and recovery strategies, including designing and reading champion/challenger tests
• Analyze how our application and checkout experience affects the originations funnel, and partner with Product to improve it
• Contribute to underwriting model improvements and help build new models, from data prep through validation and monitoring
• Build repeatable, AI‑assisted workflows that make the team faster and our analysis more reliable
• Communicate findings to executives and to our bank and capital partners in clear, concise recommendations

Skills

SQL

Python

AI tools

Analytical mindset

Stakeholder communication

Education

Bachelor’s degree in a quantitative field

Tools

Credit bureau data

Job description

Who We Are

Scratch Financial (“Scratch”) is a late stage venture-backed financial technology business based in Pasadena, California. At Scratch, everything starts and ends with our mission: being the payment partner of choice for veterinary practices and helping pet parents access the care their animals need without financial barriers. Driven by our award-winning technology, Scratch has become the fastest growing financing provider in veterinary care, with a partner network of 17,000+ practices across the U.S. and Canada.

Scratch Has 2 Main Products

• Scratch Pay: Point-of-sale lending, including a BNPL offering and longer-term payment plans
• Scratch Checkout: Payment processing that is integrated with the veterinary practice management software

We are a company built on the foundation of transforming the way pet healthcare payments are done, and we are looking for innovators who share our commitment to shaping the future of veterinary care financing. If putting compassion first, helping tell the story of groundbreaking products and continuously learning & refining to achieve exceptional outcomes sounds like you, then we encourage you to apply.

Position Overview

We’re looking for a Credit Risk Manager to join Scratch’s Credit team and own high-impact analysis across the full consumer lending lifecycle: who we approve, how we turn approvals into loans, how our loans perform, and how we help borrowers who fall behind. You’ll turn data into critical decisions on underwriting strategy, loss mitigation and collections, and our application funnel, working directly with our VP of Credit Risk and partners across Product, Engineering, Finance, and Marketing. This is a hands‑on individual contributor role for someone who wants big scope, real ownership, and a team that uses AI to turbocharge our analytical approach.

What You’ll Do

• Own analyses that shape underwriting strategy: find approval and loss opportunities, size the trade‑offs, and recommend policy changes
• Diagnose the drivers of credit performance (delinquency, roll rates, losses) and turn them into clear actions
• Improve our loss mitigation, collections and recovery strategies, including designing and reading champion/challenger tests
• Analyze how our application and checkout experience affects the originations funnel, and partner with Product to improve it
• Contribute to underwriting model improvements and help build new models, from data prep through validation and monitoring
• Build repeatable, AI‑assisted workflows that make the team faster and our analysis more reliable
• Communicate findings to executives and to our bank and capital partners in clear, concise recommendations

What We Are Looking For

• Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Math, Engineering, Finance)
• 3+ years in consumer lending credit risk or analytics at a bank or fintech (underwriting, credit strategy, or loss mitigation/collections)
• Hands‑on experience across the credit strategy lifecycle: analysis, strategy design, test design, implementation validation and post‑implementation monitoring
• Strong SQL and Python; comfortable with large loan‑level and credit bureau datasets
• Real enthusiasm for using AI tools to accelerate your work, and the judgment to verify what they produce
• A critical thinker who works autonomously, structures ambiguous problems and drives them to a decision
• Clear, concise communicator with senior stakeholders
• Team player with a great attitude, an ownership mindset and a bias for getting things done

Nice To Have

• Point‑of‑sale, installment or BNPL lending
• Collections/recoveries strategy
• Model development (e.g., logistic regression, gradient boosting)
• Experience working with a partner bank

What You Can Expect From Our Process

• A quick chat with People Ops (HR): To ensure logistics and team fit make sense from both sides.
• Hiring Manager Interview: A deep dive to evaluate your credit depth, past business impact, overall operating style, and answer any questions you have about the team.
• Live Exercise with Hiring Manager: A practical exercise evaluating your analytical rigor, judgment, and communication approach.
• Team Panel Interview: Opportunity to meet the team, discuss your hands‑on SQL/Python depth and cross‑functional collaboration skills.
• Executive‑Level Interviews & Reference Checks: A chance for you to meet our leaders, discuss big‑picture alignment, and introduce us to your professional references.
• In‑Person Connection: We include an in‑person visit at our Pasadena HQ, either within the final interview steps or during your first week of onboarding, so we can connect face‑to‑face right from the start.

Why You’ll Love Working Here

Competitive base salary ranging from $130,000 - $170,000 + equity

While Scratch supports remote work for most roles, we believe the secret sauce to our team culture is meaningful connection and close collaboration. For those nearby or visiting, our Pasadena office is fully open and stocked with snacks and drinks for hybrid work. We also bring the whole company together each year for Hub Day, our annual onsite where everyone gathers in person to bond, align, and celebrate our wins together!

• Unlimited PTO
• Covered healthcare
• Flex benefits
• 401(k) matching
• Cell plan reimbursement
• Monthly recognition opportunities
• Continuous learning resources
• Equity retention program
• Generous parental leave

Our Commitment

We’re innovators who care deeply about the lives of pets, their owners, and veterinary professionals. We believe diversity strengthens our team and drives better solutions.

Scratch is committed to diversity in its workforce and is proud to be an equal opportunity employer. Scratch considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.