Credit Reporting Specialist (Hybrid)

Georgia United Credit Union; Duluth (GA); On-site; USD 36,000 - 44,000; Full time

Job summary

Georgia United Credit Union is seeking a Credit Dispute Specialist to investigate, process, and respond to credit disputes in coordination with CRA systems. You will monitor requests, document results, and ensure regulatory timelines are met.

The role requires knowledge of FCRA, FACT Act, and ADA compliance, with strong research, communication, and attention to detail. Starting salary is $40,000 annually, with potential for growth.

Qualifications

• 2+ years of experience at a financial institution performing member service and credit report corrections.
• Proficient with MS Office (Word, Excel, PowerPoint) and email.
• Experience processing AUDs and loan disputes (Direct/Indirect).

Responsibilities

• Investigate, process, and respond to credit disputes with CRA coordination.
• Monitor and track credit dispute requests to identify deficiencies or issues.
• Document dispute results in core system and dispute management platform.
• Research complex requests and ensure updates within regulatory timelines.
• Assist with member complaints and provide timely responses.
• Promote strong working relationships and professional collaboration.

Skills

Interpersonal Skills

Communication

Attention to Detail

Education

High School or better

Associates or better

Tools

MS Office

Job description

Georgia United Credit Union regularly evaluates market data to establish salary ranges that enable us to offer the best, competitive compensation package for our positions. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, internal alignment and other job-related factors.

Starting salary $40,000 annually depending on experience and qualification.

• Investigate, process, and respond to credit disputes and discrepancies accordingly and timely. Including communication with the Credit Reporting Agencies (CRA) and updating credit reporting using the CRA approved system, Provana/Sonnet.
• Monitor and track credit dispute requests to identify potential service or system deficiencies or issues.
• Document dispute results within the core system and in the preauthorized credit dispute management platform.
• Research and analyze complex requests and ensure that required updates are performed within required regulatory timelines.
• Work and analyze reports necessary to ensure work is completed according to required timelines, procedures and regulations. Perform necessary research and actions based on report findings, notifying management of status, any issues and proposed resolutions.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including but not limited; Consumer Credit Reporting Agencies Act, Unfair or Deceptive Acts or Practices, Fair and Accurate Credit Transactions Act (FACT Act), Fair Credit Reporting Act (FCRA), bank secrecy and anti-money laundering laws appropriate to the position.
• Identify and implement process efficiencies and submit procedural updates for approval. Identify and resolve issues that arise outside of the normal course of business.
• Participate in meetings and projects related to credit bureau reporting; provide information as needed for regulatory compliance and audits.
• Provide additional support throughout the department and perform other tasks and duties as needed.
• Keeps management informed of activities, trends, progress toward established objectives, and any significant problems.
• Assist with member complaints that require research and responses.
• Serves members and team members appropriately and timely.
• Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.
• Other duties as assigned

Statement of Understanding

This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities. The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes.

Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, so long as such accommodations do not pose undue hardship to the organization or create significant health or safety risks.

Nothing in this job description should be construed as creating an employment contract, either expressed or implied. Employment remains at-will, meaning that either the team member or the organization may end the employment relationship at any time, for any reason not prohibited by law.

Equal Employment Opportunity (EEO)

Georgia United is committed to providing equal employment opportunities and fostering a workplace where all individuals have the chance to succeed. We consider all qualified applicants for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value the unique perspectives and contributions that each team member brings to our organization, believing that a diverse and inclusive workforce strengthens our credit union.

E-Verify

Georgia United participates in the U.S. Department of Homeland Security’s E-Verify program. E-Verify is an online system used to confirm the eligibility of employees to work in the United States. This process involves electronically verifying the information provided by new hires against records maintained by the Department of Homeland Security and the Social Security Administration.

Travel Required

Yes . Occasional local travel may be required

Qualifications

Skills

Preferred

Interpersonal Skills Intermediate

Communication Intermediate

Attention to Detail Intermediate

Education

Required

High School or better.

Preferred

Associates or better.

Experience

Required

• 2+ years of experience at a financial institution performing member service, extensive research, credit report review, and correction is required
• Computer proficiency with MS Office, including Work, Excel and PowerPoint, Internet and Email
• 2+ years of prior experience with processing AUDs, Direct and Indirect loan disputes
• Familiarity or prior experience with consumer dispute management software

Preferred

• Bilingual is a Plus (Spanish)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.