Credit Ops Manager III - Card Lending Services

Socket.dev; San Antonio (TX); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Total rewards package

Health care coverage

Retirement savings plan

On-site wellness centers

Tuition reimbursement

Financial coaching

Job summary

Chase is seeking a Credit Operations Manager III to lead the development of credit policies and manage risk across a diverse team, driving efficiency and performance in credit operations. You will shape approval workflows, mentor staff, and implement improvements to enhance the customer journey and brand integrity.

Your leadership will focus on strategic thinking, delegation, and advanced problem-solving to optimize processes while aligning with corporate risk strategies and customer service

Qualifications

• Expertise in crafting and executing credit policies to manage risk and align with objectives.
• Proven track record in optimizing credit assessment, approval, and management processes.
• Experience leading diverse teams with coaching and delegation.
• Deep understanding of customer service dynamics to enhance satisfaction and brand image.
• Ability to identify and implement process improvements for operational excellence.

Responsibilities

• Lead the development and implementation of credit policies, managing credit risk and aligning with organizational goals.
• Optimize credit assessment, approval, and management processes to enhance efficiency and effectiveness.
• Manage a diverse credit team, fostering an inclusive environment and ensuring achievement of performance targets.
• Utilize expert customer service skills to enhance customer satisfaction and our brand image.
• Identify and implement process improvement opportunities to drive operational excellence and business growth.

Skills

Credit policy design

Credit risk management

Leadership and team building

Customer service excellence

Process optimization

Conflict management

Strategic thinking

Delegation and coaching

Job description

You will be at the forefront of shaping our credit policies and managing credit risk. This role offers an exciting opportunity to lead a diverse team, optimize credit processes, and make a significant impact on our operations and public image. Your expertise will drive innovative solutions and enhance customer satisfaction, contributing to our success.

As a Credit Operations Manager III within our team, you will play a pivotal role in shaping credit policies and managing credit risk. Your leadership will guide a diverse team towards achieving performance targets, ensuring alignment with organizational goals and risk management strategies. You will leverage your expertise in credit operations to optimize processes related to credit assessment, approval, and management. Your skills in conflict management, strategic thinking, and delegation will be crucial in navigating complex issues and driving innovative solutions. As a recognized expert in customer service, you will ensure a seamless customer journey, making a significant contribution to our success.

Job responsibilities

• Lead the development and implementation of credit policies, managing credit risk and aligning with organizational goals.
• Optimize credit assessment, approval, and management processes to enhance efficiency and effectiveness.
• Manage a diverse credit team, fostering an inclusive environment and ensuring achievement of performance targets.
• Utilize expert customer service skills to enhance customer satisfaction and our brand image.
• Identify and implement process improvement opportunities to drive operational excellence and business growth.

Required qualifications, capabilities, and skills

• Expertise in crafting and executing credit policies, with over seven years of experience in managing credit risk and aligning with organizational objectives.
• Proven track record in optimizing credit assessment, approval, and management processes.
• Demonstrated ability in leading diverse teams, with advanced skills in team building, coaching, and delegation.
• Expertise in customer service, with a deep understanding of customer interactions and decision-making to enhance satisfaction.
• Advanced proficiency in identifying and implementing process improvement opportunities, utilizing problem-solving and strategic thinking skills.

Preferred qualifications, capabilities, and skills

• Proficiency in prompt writing for clear and concise credit-related communications and documentation.
• Experience in integrating artificial intelligence tools to enhance credit operations processes and streamline workflows.
• Basic digital proficiency for effective utilization of credit management systems and tools, including automation solutions.
• Capability to conduct preliminary data analytics to support credit decision-making and identify trends.
• Strong collaboration skills to work effectively with team members and ensure smooth credit operations and process improvements.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.