Credit Manager

Berkshire Bank; New York (NY); On-site; USD 80,000 - 148,000; Full time

Job summary

Berkshire Bank is seeking a Credit Manager (AVP) for its New York City location. The role leads the Credit function, oversees underwriting, and ensures adherence to credit policies while meeting SLA targets and timely transaction completion.

Reporting to the Chief Operating Officer with a dotted line to the Director of Credit, you will guide complex CRE and equipment finance deals, manage global cash flow analysis, and drive risk management initiatives across the department.

Qualifications

• Minimum of 7 years of commercial lending, equipment finance or comparable credit experience.
• Demonstrated experience underwriting and evaluating complex commercial credit transactions.
• Strong experience with global cash flow analysis, multi-entity relationships and financial statement analysis.
• Demonstrated credit approval and sound decision-making experience.
• Prior people-management experience with demonstrated ability to coach, develop and hold employees accountable.
• Experience managing workflow, service levels, turnaround times and departmental performance.
• Experience with CRM, lending and workflow platforms; FIS and nCino experience preferred.

Responsibilities

• Lead and manage the day-to-day operations and overall performance of the Credit department.
• Manage and develop the Credit Team Leader, Assistant Credit Managers, Senior Credit Analysts, and Credit Analysts, including coaching and performance management.
• Establish, monitor and enforce departmental SLAs and turnaround-time expectations.
• Oversee the quality, accuracy and consistency of credit underwriting and presentations to MLC.
• Review and provide guidance on complex CRE and equipment finance transactions, including global cash flow analysis.
• Exercise delegated credit approval authority within established limits and policy.
• Ensure adherence to Credit Policy, internal procedures and regulatory requirements.
• Develop and enhance Credit policies, procedures and workflows to improve efficiency.
• Oversee Credit department reporting and metrics to identify performance trends and improvements.
• Lead Credit team meetings and provide direction on credit quality and priorities.
• Partner with stakeholders to resolve credit-related issues and timely decisions.
• Oversee Credit file quality, audit readiness and support audits.

Skills

Credit underwriting

Financial analysis

Team leadership

Credit risk

Communication skills

Education

Bachelor's degree in finance or related field

Tools

FIS

nCino

CRM systems

Job description

Division: Eastern Funding

Department: EF - Operations

Officer: AVP

Reports to: Chief Operating Officer

Status: Exempt

Grade: 12

Pay Range: $80,083-$147,544

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: New York City, NY - 213 West 35th St

Purpose/Objective:

The Credit Manager is responsible for leading and managing the Credit function, including oversight of credit underwriting, team performance, workflow, credit quality and timely transaction completion. This role provides technical guidance on complex commercial real estate and equipment finance transactions, including global cash flow, and ensures adherence to established credit policies, procedures and approval requirements.

The Credit Manager is also responsible for team development, performance management and enforcement of departmental service level agreements (SLAs) and turnaround-time expectations. The position reports to the Chief Operating Officer with a dotted-line relationship to the Director of Credit to support alignment with credit policy, underwriting standards and overall credit risk management.

Key Accountabilities:

• Lead and manage the day-to-day operations and overall performance of the Credit department.
• Manage and develop the Credit Team Leader, Assistant Credit Managers, Senior Credit Analysts, and Credit Analysts, including coaching, performance management and professional development.
• Manage employee relations, performance reviews, corrective action, hiring, staffing and other personnel matters.
• Establish, monitor and enforce departmental SLAs and turnaround-time expectations, including oversight of workload, capacity, backlog and transaction prioritization.
• Oversee the quality, accuracy and consistency of credit underwriting, analysis and credit presentations to MLC.
• Review and provide guidance on complex commercial real estate and equipment finance transactions, including global cash flow analysis, and other transactions requiring elevated credit judgment.
• Exercise delegated credit approval authority within established limits and in accordance with Credit Policy.
• Ensure adherence to Credit Policy, internal procedures and applicable regulatory requirements.
• Partner with the Director of Credit on credit policy, underwriting standards, credit quality and risk considerations.
• Develop and enhance Credit policies, procedures and workflows to improve efficiency, consistency and quality.
• Oversee Credit department reporting and metrics to identify performance trends, capacity concerns and opportunities for improvement.
• Lead Credit team meetings and provide direction on credit quality, workflow, priorities and team development.
• Partner with appropriate internal stakeholders to resolve credit-related issues and facilitate timely credit decisions.
• Oversee Credit file quality, audit readiness and support internal and external audits and examinations as required.

Education:

• Bachelor’s degree in finance or a related field preferred, or equivalent relevant experience

Experience:

• Minimum of 7 years of commercial lending, equipment finance or comparable credit experience
• Demonstrated experience underwriting and evaluating complex commercial credit transactions
• Strong experience with global cash flow analysis, multi-entity relationships and financial statement analysis
• Demonstrated credit approval and sound decision-making experience
• Prior people-management experience with demonstrated ability to coach, develop and hold employees accountable
• Experience managing workflow, service levels, turnaround times and departmental performance
• Experience with CRM, lending and workflow platforms; FIS and nCino experience preferred

Skills & Knowledge:

• Strong knowledge of commercial credit principles, underwriting practices and credit risk
• Strong analytical, organizational and problem-solving skills
• Strong verbal and written communication skills
• Ability to identify deficiencies and implement practical and effective solutions
• Ability to manage multiple priorities and make sound decisions in a fast-paced lending environment

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail].