Credit Collections Specialist

Randstad USA; Kennesaw (GA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Randstad USA is seeking a Customer Experience Representative (CXR) in a hybrid role in Georgia. The position focuses on proactively solving problems, managing a portfolio, driving collections, and resolving complex billing and pricing issues while maintaining strong customer relationships.

The role requires collaboration with branches and senior leadership to identify credit risks and ensure timely remittances.

Qualifications

• 3–5+ years of progressive experience in customer experience analytics, credit & collections analytics, or financial/operational reporting.
• Experience creating recurring and ad-hoc reports, dashboards and analytical insights for leadership.
• Hands-on experience with large datasets and translating data into actionable business insights.
• Experience supporting cross-functional teams including Credit, Collections, Customer Service, Finance, or Sales.

Responsibilities

• Prioritize portfolio to maximize collections and secure timely remittances.
• Contact customers regarding past-due invoices and obtain payment information.
• Identify account risks, monitor delinquency indicators, and spot AR trends.
• Maintain meticulous records of conversations and follow-up actions for follow-up efforts.

Skills

Customer analytics

Credit analytics

Data analytics

Reporting

Cross-functional collaboration

Education

HS Diploma or equivalent

Job description

The Customer Experience Representative (CXR) is a proactive problem-solver responsible for managing a portfolio of customer accounts, driving collection efforts, and resolving complex customer issues related to billing, pricing, cylinder discrepancies, and cash applications. The CXR acts as a vital consultant who identifies credit risks, maintains high-level internal partnerships, and ensures customer relationships remain strong and productive. Collection efforts are time-sensitive, requiring excellent skills in organization, time management, and critical thinking.

This position has a hybrid work arrangement with scheduled days in the office combined with days available to work from home, after initial training.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Prioritize your portfolio to maximize collection benefits and secure timely remittances.
• Contact customers regarding past-due invoices and obtain future payment information.
• Identify account risks, spot AR trends, and monitor for indicators of delinquency.
• Perform routine reviews and releases of sales orders throughout the day.

Problem Solving & Dispute Resolution

• Identify errors and discrepancies on customers’ accounts. Create, investigate, and resolve disputes from initiation to final resolution.
• Investigate and resolve discrepancies related to pricing, billing, cylinder assets, and cash applications.
• Research complex account issues to achieve a thorough understanding of data and trends.
• Maintain quality relationships with branch managers, account managers, district managers, AVPs, National Account Managers and MSVPs. These relationships are critical to collection efforts. Involve collections managers when possible and keep them informed of issues at all times.
• Recognize significant credit risks and elevate significant matters to the Accounts Receivable Supervisor and up.
• Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.

Administration & Documentation

• Maintain meticulous records of all conversations, emails, and follow-up actions. Organize documentation to facilitate follow-up efforts.

MINIMUM QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education

HS Diploma or equivalent

Experience

• 3-5+ years of progressive experience in one or more of the following areas:
• Customer Experience analytics
• Credit & Collections analytics
• Financial or operational reporting
• Business or data analytics in a complex, matrixed organization
• Demonstrated experience creating recurring and ad-hoc reports, dashboards, and analytical insights for leadership.
• Hands-on experience working with large datasets and translating data into actionable business insights.
• Experience supporting cross-functional teams, including Credit, Collections, Customer Service, Finance, or Sales.
• Proven ability to independently manage multiple priorities, projects, and deadlines.