Credit & Collection Analyst

Optimum Communications Inc.; Plano (TX); On-site; USD 54,000 - 78,000; Full time

Job summary

Optimum Communications Inc. in Plano, TX is seeking a Credit & Collections Analyst to manage daily credit and collection activities for a diverse B2B portfolio. You will review credit information, monitor aging, and coordinate with Sales and Operations to resolve billing issues and mitigate risk.

The role reports to the Credit and Collections Manager and requires strong Excel skills, attention to detail, and effective communication. NACM certification is a plus; bachelor's degree preferred.

Qualifications

• Two years of credit & collections experience, B2B.
• Bachelor's degree in finance, accounting, or related field preferred.
• NACM certification preferred.
• Strong communication skills, both written and verbal.
• Ability to interact professionally with all levels of the organization.
• Proficiency with compliance programs/systems/software.
• Excellent organizational skills and ability to manage competing priorities.
• Proficient with Microsoft Excel and Word.

Responsibilities

• Maintain aging at an acceptable level by following credit policies.
• Monitor credit queue and approve orders in a timely manner.
• Lead collections for assigned portfolio and contact customers for prompt payment.
• Provide updates for accounts delinquent >120 days to management.
• Collaborate with Sales and Operations to resolve billing issues.
• Assist in risk management activities with Credit and Collections leadership.
• Maintain accurate customer files with contacts and addresses.
• Process accounts with outside collection agencies when needed.
• Analyze payment practices to recommend actions on delinquent accounts.
• Evaluate customer records to suggest credit limit adjustments.
• Reconcile accounts and verify charges and cash applications.
• Prepare reports by collecting and summarizing account information and trends.
• Maintain confidentiality of customer information.
• Support projects and audits as needed.

Skills

Team-oriented

Problem solving

Communication skills

Interpersonal skills

Organizational skills

Education

Bachelor's degree in finance/Accounting or related field

Tools

Microsoft Excel

Microsoft Word

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

The Credit & Collection Analyst is responsible for performing the daily Credit/Collections functions, including reviewing customer credit information and managing accounts to stay within credit terms/limits to effectively mitigate risk. This role is also responsible for dispute resolution and reconciliation of customer accounts, in addition to preparing related reports. This role reports directly to the Credit and Collections Manager.

Responsibilities

• Maintain aging at an acceptable level in line with company objectives by following corporate credit policies.
• Monitor credit queue and review and approve orders timely.
• Take the lead in collections of an assigned portfolio by contacting customers to ensure prompt payment of all invoices.
• Updating management of past due accounts by providing specific updates for each customer over 120 days delinquent.
• Maintain strong effective working relationships with Sales and Operations teams for timely resolution of billing issues that would result in not collecting payment.
• Actively participates in risk management activities in partnership with Credit and Collections leadership.
• Maintain accurate customer files, including relevant contacts/phones/addresses.
• Process accounts with an outside collection agency, if needed.
• Recommend action on delinquent accounts by analyzing payment practices of client.
• Recommend credit limit adjustments by evaluating customer records, activity, and payment history.
• Account reconciliation, verify the accuracy of charges, the accuracy of cash application and correct account/statement errors.
• Prepare special reports by collecting, analyzing, and summarizing account information and trends.
• Maintain customer confidence by keeping the information confidential.
• Assist in projects and audits as needed.

Qualifications

• At least two (2) years of experience working in credit and collections, with experience in B2B
• Bachelor's degree in finance, Accounting, or related field preferred
• NACM certification preferred
• Team-oriented, problem solver who takes ownership of their work
• Excellent verbal and written communication skills
• Personable and positive demeanor with the ability to interact professionally with all levels
• Other accounting duties may be assigned, based on business requirements
• Compliance programs/systems/software
• Organizational skills, with ability to manage competing priorities
• Strong computer skills including Microsoft Excel and Word

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.