Credit Associate

ASSA ABLOY Group; Monroe (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401(k) with company matching

Disability insurance

Life insurance

15 PTO days

11 paid holidays

Tuition reimbursement

Job summary

ASSA ABLOY Entrance Systems is seeking a Credit Associate to support the Shared Service function, assisting with underwriting, collections, and customer service for the credit and collections team. This role focuses on expanding knowledge in underwriting, collections, and related processes as directed by the Director of Credit & Collections.

You'll work to improve processes, adhere to SLAs, and collaborate with cross-functional teams to resolve disputes and manage risk across accounts.

Qualifications

• Strong analytical and financial analysis abilities.
• Excellent written and verbal communication.
• Ability to manage time effectively in a fast-paced environment.
• Capable of cross-functional collaboration with credit, finance, and sales teams.
• Attention to detail in underwriting, collections, and reporting.

Responsibilities

• Support all Shared Service Department functions.
• Assist underwriting analyses and credit investigations.
• Conduct collections calls for assigned accounts.
• Process lien waivers, payments, and account adjustments.
• Prepare ad hoc reports for credit and finance leadership.
• Communicate with District Credit Teams and leadership regularly.

Skills

Analytical skills

Communication

Time management

Cross-functional collaboration

Attention to detail

Tools

Microsoft Office

Excel

Job description

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.

Why Join ASSA ABLOY Entrance Systems?

At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:

Comprehensive Benefits

Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.

Meaningful Impact

Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.

Career Growth & Development

We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.

The Role:

The Credit Associate is responsible for assisting with the overall credit Shared Service function through administration support provided to the credit and collection team. The Credit Associate is responsible for expanding their underwriting, collection, and customer service knowledge in the preparation of additional responsibilities as assigned by the Director of Credit & Collections. The Credit Shared Services team has a focus on continuous process improvement and department efficiency within our credit support function. This role reports to the Director Credit Collections, NA.

Key Responsibilities:

• Crosstrain and administer assistance with all functions of the Shared Service Department
• Work closely with Shared Service Manager on process efficiencies
• Adherence to documented SLA’s
• Perform ad hoc reporting as requested by credit and finance leadership
• Communicate regularly with all levels of District Credit Teams
• Perform & assist underwriting analysis and investigations on existing and potential customers
• Make recommendations on extension of credit on both unsecured and secured risk as requested
• Perform collection calls for accounts at assigned levels
• Process lien waivers, various methods of payment, and account adjustments
• Field internal & external requests for credit assistance from various sources
• Reconcile short pays and Unapplied Cash on branch accounts
• Assist with review of lien / bond filing dates to ensure collectability of AR portfolio
• Follow up on disputes timely and work with Districts and salesman to resolve
• Assist with placement of accounts with collection agencies
• Participate in training & education opportunities for next level roles and responsibilities

What You Will Need:

• Timely responses & execution and adherence to SLA’s
• Cross-functional capability
• Minimal errors in time sensitive workflow
• Grow an understanding of concepts involving underwriting, analysis, collection practices, job securitization, and industry specific activity
• Excellent & timely communication to maximize customer experience
• Analytical financial skills
• Excellent communication skills both oral and written
• Organizational and Interpersonal skills
• Ability to handle stress successfully, manage time and multi-task
• Ability to work independently on assigned tasks
• Computer software skills (Windows, Office, Excel)
• Understanding of KPI’s and performance metrics
• Ability to work as a team

What We Offer:

Comprehensive Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays

Work-Life Balance

• Flexible scheduling for when life happens.

Ongoing Training & Recognition

• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion:

ASSA ABLOY foster a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.