Credit and Collections Specialist

Parts Town; Parc (NY); Hybrid; USD 45,000 - 61,000; Full time

Benefits offered by this job

Hybrid Work schedule

Monthly IT stipend

Profit-sharing bonus potential

Team appreciation events

Casual dress code

On-demand pay

Health insurance

401k with match

Job summary

Parts Town is seeking a Collections Specialist to partner with our Collections and Customer Service teams. You will review credit worthiness of current and potential customers and assess order risk to protect fulfillment and cash flow.

The role emphasizes collaboration, urgency, and a proactive approach to resolving cash collection challenges while maintaining excellent customer relationships.

Qualifications

• 2+ years of high-volume collections and/or credit experience.
• Excellent Microsoft Office skills.
• Strong communication skills in English (verbal and written).
• Self-motivated and customer-centric.
• Ability to handle phone conversations with customers.
• Detail-oriented and accurate in work.

Responsibilities

• Engage with customers via phone and email to evaluate orders and account status.
• Work with team to generate cash and future revenue.
• Process credit applications from daily queue.
• Review daily orders to determine if fulfilment is feasible.
• Manage rejected/returned statements and invoices, updating contacts.
• Create fast resolutions to collect cash.

Skills

High-volume collections

Microsoft Office

Excellent communication

Customer-centric

Phone conversations

Attention to detail

English proficiency

Conflict resolution

Tools

SAP ERP

Job description

Position at Parts Town

Collections Specialist

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun,

Perks

• Parts Town Pride- check out our culture and growth!
• Potential for quarterly profit-sharing bonus
• Hybrid Work schedule
• Monthly IT stipend
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don’t worry, we’ve got you covered.

The Job at a Glance

The Credit Collections Specialist will work as a close partner to our Collections and Customer Service teams. They will review credit worthiness of current and potential customers. They will also review orders to determine any potential risk associated to the fulfillment of the potential order. The ability to evaluate the information available to make an informed decision in a timely manner, collaborate, and adapt, is key to success in this role!

A Typical Day

• Engage with our valued customers through phone calls and emails to evaluate orders and account status.
• Work closely with team members to create ways to bring in cash and future revenues.
• Process credit applications as assigned through daily queue.
• Process daily order review queue to determine if the potential order can be fulfilled.
• Manage rejected/returned emailed statements and invoices listing to direct them to the proper location and update customer contact information
• Solve problems quickly and create resolutions that collect cash from revenue on a regular basis.

To Land This Opportunity

• You are self-motivated and customer centric.
• You display exceptional conflict resolution skills.
• You enjoy talking on the phone to customers and are passionate about going the extra mile for them.
• You have 2+ years of high-volume collections and/or credit experience.
• You have amazing Microsoft Office skills!
• You pay close attention to detail (as far as you’re concerned, anything worth doing should be done right).
• You have fantastic communication skills & you’re proficient in English (verbal and written).
• You have a quality, high-speed internet connection at home.
• You have experience with SAP or other ERP software (but if not, no problem!)

About Your Future Team

We’re glad to be here and it shows! While we keep things chill with a casual dress code and friendly way of doing things, we take the success of our team seriously, making sure to recognize every win. Whether it’s a potluck or an impromptu trivia game we like to have a good time while working. We also love to let our inner nerd shine; whether you’re nerdy about sports, cars, video games, animals or gardening we can’t wait to get to know you!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $44,973.48$60,693.38 annually ($21.62$29.18 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please