Credit and Collections Generalist

Wasserstrom Company; Columbus (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

Wasserstrom Company in Columbus, OH is seeking a credit and accounts receivable specialist to manage customer accounts and ensure timely payments. You will answer inquiries by phone and email from customers and cross-functional teams, resolve billing issues, and escalate when needed.

Proficiency with MS Office and experience with SyteLine support daily credit tasks in a distribution environment. Ideal candidates have a High School diploma and 1–2 years of related experience, strong

Qualifications

• High School diploma or GED required.
• 1–2 years related experience and/or training.
• Proficient with MS Office; maintains confidentiality and communicates clearly.

Responsibilities

• Monitor customer accounts and payment statuses; follow-up on billing issues or discrepancies and escalate to management as needed.
• Process payments and verify posting details.
• Provide daily support by answering phone calls and emails.
• Pull D&B to analyze credit worthiness for small credit lines.
• Enter customer information and expense details.
• Reconcile monthly statements and related transactions.
• Maintain historical records by scanning and filing documents.
• Perform other tasks to support credit and collections as needed.

Skills

MS Word

MS Excel

MS Outlook

MS PowerPoint

Customer service

Education

High School or GED

Tools

SyteLine

Job description

Founded in 1902, Wasserstrom is a national leader in the manufacturing and distribution of foodservice equipment and supplies. From design through installation, we operate as a global supplier, custom manufacturer, and consolidator of fixtures, furniture, and equipment, delivering flexible solutions to the places where people eat, sleep, work, play, shop, and gather.

Our success is driven not just by our national presence, buying power, regional consolidation, logistics operations, creative expertise, and innovative engineering, but by our people. Guided by our core values of Attitude, Effort, Trust, Innovation, and Family, we bring a positive, can-do mindset rooted in teamwork, accountability, and respect for diverse perspectives. We give our best every day by being responsive, resourceful, and resilient, standing by our word and taking ownership of our work. We embrace continuous improvement, encourage new ideas, and learn from mistakes as we push into new territory.

Job Summary

This position is responsible for managing and monitoring customer accounts to ensure timely payments and accurate record-keeping. Provides daily support by answering phone calls and emails from customers and cross-functional departments and follows-up on past-due balances. Resolves billing issues or payment discrepancies and escalates to management when necessary.

Demonstrates basic skills and some advanced skills, such as time management, organization, communication, problem-solving, and attention to detail, to perform tasks under direct or general supervision. Possesses technical proficiency and basic working knowledge to handle day-to-day credit tasks and procedures. Working knowledge of confidentiality practices and procedures and uses discretion when handling sensitive account information and communication. Established ability to communicate effectively with associates and customers. Able to prioritize and be flexible with a variety of assigned tasks. Open to working as part of a team and with other departments.

Essential Duties And Responsibilities

• Monitor customer accounts and payment statuses; follow-up on billing issues or payment discrepancies and escalate to management as needed
• Process payments and verify posting details
• Provide daily support by answering phone calls and emails
• Pull D&B (Dunn & Bradstreet) to analyze credit worthiness for small credit lines
• Enter customer information and expense details
• Reconcile monthly statements and related transactions
• Maintain historical records by scanning and filing documents
• Perform other tasks to support credit and collections as needed

Minimum Experience And Education

• High School or GED
• 1 - 2 years related experience and/or training

Position Requirements

• Proficient computer skills; ability to use MS Office Suite, including Outlook, Word, Excel, and PowerPoint
• Technical ability to learn and use a variety of software programs, such as SyteLine
• Communicates well with others; speaks and writes clearly; asks for and offers help when needed
• Interpersonal; resolves questions and concerns in a professional manner; maintains confidentiality
• Detail oriented; meets quality standards and demonstrates accuracy and thoroughness
• Organized; completes work in a timely manner; able to prioritize and meet deadlines
• Problem-solver; gathers and analyzes information skillfully and generates suggestions for improving work
• Capable of working independently and as a member of a team; contributes to building a positive team spirit
• Observes and follows safety procedures

Work Environment And Physical Demands

• Office Environment - quiet noise level but may be moderate at times; work may sometimes take place in non-standard workplaces (i.e., manufacturing environment).
• Manufacturing environment may cause exposure to heat, noise, vibration, odors, or dust.
• Sedentary Work - exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Required to sit, stand, walk, see close and at distance, and talk and hear.

Experience

• 1 - 2 years: Related experience and/or training

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.