Credit Analyst (B2B Collections)

BDO USA; Kalamazoo (MI); On-site; USD 40,000 - 47,000; Full time

Job summary

BDO USA is seeking a Credit Analyst in Michigan to manage full-scope collections for assigned accounts and ensure timely payments. The role involves reviewing past-due receivables, contacting customers, negotiating terms, and documenting progress for leadership.

Ideal candidates have 2+ years in credit/collections, proficiency with Microsoft Office, and strong communication and negotiation skills. This is a full-time on-site position with competitive benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent required.
• Associate’s or Bachelor’s degree in Accounting, Business Administration, or Finance preferred.
• Two (2) or more years of credit/collections field experience required.
• Prior commercial (B2B) collections experience preferred.
• Professional services firm experience preferred.

Responsibilities

• Reviews past due accounts receivables daily for assigned accounts.
• Manages collection activities, including phone communications to customers to secure payment and adjusting terms/schedules.
• Assesses and determines appropriate next steps to resolve delinquent accounts with satisfactory terms for all parties.
• Documents results of collection calls and communicates progress to principals, engagement team and regional finance.
• Interacts with firm and client management to resolve billing disputes and service issues.
• Reviews Dunn & Bradstreet reports to determine follow-up actions for poor credit history.
• Analyzes stagnant accounts and escalates to Finance Manager or Director when needed.
• Utilizes firm best practices to implement process changes to rectify service issues, including adjusting payment terms or billing schedules.

Skills

Communication

Customer service

Negotiation

Attention to detail

Independence

Education

High School Diploma or equivalent

Associate’s or Bachelor’s in Accounting/Finance/Business

Tools

Microsoft Office

Job description

Job Description

The Credit Analyst manages the full scope of collections for assigned accounts to ensure payment is received on a timely basis.

Job Summary

JOB DESCRIPTION

The Credit Analyst manages the full scope of collections for assigned accounts to ensure payment is received on a timely basis.

Job Duties

• Reviews past due accounts receivables daily for assigned accounts
• Manages collection activities, including, but not limited to, phone communications to customers to secure payment for assigned accounts and adjusting payment terms and/or schedules
• Assesses and determines appropriate next steps in addressing delinquent accounts in an effort to establish a resolution involving satisfactory terms for all parties involved
• Documents the results of collection calls, and communicates progress of accounts to principals, engagement team and regional finance on a timely basis
• Interacts with key members of firm and client management to resolve billing disputes and service issues
• Reviews Dunn & Bradstreet reports to make a determination on accounts that require continued attention and focus due to poor credit history patterns with the firm and/or other vendors
• Analyzes stagnant accounts, and determines the need for escalation to a Finance Manager or Director for further action
• Utilizes firm best practices to implement process changes to rectify service issues, including, but not limited to, recommending changes to customer payment terms or developing billing schedules based on a client’s cash flow
• Other duties as required

Supervisory Responsibilities

• N/A

Education

Qualifications, Knowledge, Skills and Abilities:

• High School Diploma or equivalent, required
• Associate’s or Bachelor’s degree in Accounting, Business Administration, or Finance, preferred

Experience

• Two (2) or more years of credit / collections field experience, required
• Prior commercial (B2B) collections experience, preferred
• Professional services firm experience, preferred

License/Certifications

• N/A

Software

• Proficient in the use of Microsoft Office Suite, required

Other Knowledge, Skills & Abilities

• Excellent verbal and written communication skills
• Strong customer service skills
• Basic negotiation skills
• Ability to work in a demanding environment
• Capable of effectively analyzing and resolving issues and questions in a professional manner
• Ability to successfully manage multiple projects with an attention to detail while working independently
• Knowledge of firm’s collections procedures

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $28.85/hr - $33.66/hr

Maryland Range: $28.85/hr - $33.66/hr

NYC/Long Island/Westchester Range: $28.85/hr - $33.66/hr

About Us

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.

We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.

Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more !

• Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

Click here to find out more !

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

“BDO USA, P.A. is an EO employer M/F/Veteran/Disability”