Credible Messenger – Overnight

A New Way of Life Reentry Project; Los Angeles, Northern (CA, KY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life/AD&D insurance

403(b) retirement plan with employer 1

Vacation

Job summary

A New Way of Life Reentry Project seeks an Overnight Credible Messenger to ensure safety, stability, and supportive presence at the Safe Healing Center. This frontline role emphasizes de-escalation, crisis response, and healing-centered values during overnight hours.

Responsibilities include maintaining supervision, providing emotional support, documenting incidents, and coordinating with staff while upholding HIPAA and program standards.

Qualifications

• Lived experience relevant to population served (justice-impacted, system-involved, or community violence impacted).
• Valid California Driver’s License, reliable vehicle, and current auto insurance coverage.
• High school diploma or GED required.

Responsibilities

• Maintain a calm, consistent, and supportive overnight presence.
• Provide emotional support and guidance to residents experiencing stress, anxiety, or sleep-related challenges.
• Build trust through respectful communication and appropriate mentorship.
• Model healthy coping strategies, accountability, and positive behavior.
• Respond to resident needs while maintaining professional boundaries.
• Maintain active supervision of residents throughout overnight hours.
• Conduct required room checks, bed checks, head counts, and walkthroughs per policy.
• Monitor facility security, entrances/exits, and overnight activity.
• Ensure compliance with curfews, quiet hours, and overnight expectations.
• Identify and immediately report safety concerns, maintenance issues, or policy violations.
• Respond promptly to overnight crises, conflicts, or emotional distress.
• Utilize trauma-informed and restorative de-escalation techniques.
• Follow emergency, medical, and critical incident protocols as required.
• Notify on-call supervisors and document incidents in accordance with policy.
• Complete accurate overnight logs, incident reports, and required documentation.
• Document resident interactions, disturbances, and interventions.
• Provide clear shift handoff communication to morning/day staff.
• Maintain confidentiality and compliance with HIPAA and program standards.
• Coordinate with Housing Managers, Case Managers, Clinicians, and supervisors as needed.
• Participate in required meetings, trainings, and supervision sessions.
• Maintain professionalism, reliability, and accountability during independent overnight work.
• Uphold all SHC and DYD policies and procedures.

Skills

Lived experience

Driver's license

High school diploma or GED

Independent overnight work

Observational skills

Communication skills

Documentation skills

Calm under emergencies

Willingness for overnight/weekends/hol

Education

High school diploma or GED

Job description

• Job Title: Credible Messenger – Overnight
• Program: Safe Healing Center (SHC) / DYD-Regulated Program
• Reports To: Program Manager
• Employment Status: Full-Time, Non-Exempt
• Schedule: Overnight shifts (typically evening through early morning hours; includes weekends and holidays)
• Salary Range: $24–26/hour, based upon experience
  (This position is part of our future hiring plan, with openings expected to begin in late May or early June 2026)

Position Summary:

The Overnight Credible Messenger (OCM) is a frontline, relationship-centered role responsible for maintaining safety, stability, and supportive presence during overnight hours at the Safe Healing Center. The Overnight Credible Messenger builds trust through consistency, lived experience, and trauma-informed practice while ensuring residents are supported, supervised, and safe during nighttime operations.

This role emphasizes de-escalation, crisis response, emotional support, and environmental safety while reinforcing program expectations, accountability, and healing-centered values.

Core Responsibilities

Overnight Resident Support & Engagement

• Maintain a calm, consistent, and supportive overnight presence.
• Provide emotional support and guidance to residents experiencing stress, anxiety, or sleep-related challenges.
• Build trust through respectful communication and appropriate mentorship.
• Model healthy coping strategies, accountability, and positive behavior.
• Respond to resident needs while maintaining professional boundaries.

Safety, Supervision & Facility Monitoring

• Maintain active supervision of residents throughout overnight hours.
• Conduct required room checks, bed checks, head counts, and walkthroughs per policy.
• Monitor facility security, entrances/exits, and overnight activity.
• Ensure compliance with curfews, quiet hours, and overnight expectations.
• Identify and immediately report safety concerns, maintenance issues, or policy violations.

Crisis Response & De-escalation

• Respond promptly to overnight crises, conflicts, or emotional distress.
• Utilize trauma-informed and restorative de-escalation techniques.
• Follow emergency, medical, and critical incident protocols as required.
• Notify on-call supervisors and document incidents in accordance with policy.

Documentation & Shift Handover

• Complete accurate overnight logs, incident reports, and required documentation.
• Document resident interactions, disturbances, and interventions.
• Provide clear shift handoff communication to morning/day staff.
• Maintain confidentiality and compliance with HIPAA and program standards.

Collaboration & Professional Conduct

• Coordinate with Housing Managers, Case Managers, Clinicians, and supervisors as needed.
• Participate in required meetings, trainings, and supervision sessions.
• Maintain professionalism, reliability, and accountability during independent overnight work.
• Uphold all SHC and DYD policies and procedures.

Required Qualifications

• Lived experience relevant to the population served (justice-impacted, system-involved, or community violence impacted).
• Valid California Driver’s License, reliable vehicle, and current auto insurance coverage.
• High school diploma or GED required.
• Ability to work independently and make sound decisions overnight.
• Strong observational, communication, and documentation skills.
• Ability to remain calm and effective during emergencies or crises.
• Willingness to work overnight shifts, weekends, and holidays.

Preferred Qualifications

• Prior experience in overnight residential, shelter, reentry, or supportive housing settings.
• Experience as a Credible Messenger, peer mentor, or youth support professional.
• Training or experience in trauma-informed care and crisis intervention.
• CPR/First Aid certification (or willingness to obtain).
• Bilingual or multilingual skills preferred.

Training & Compliance Requirements

• Completion of DYD-mandated and SHC-required trainings.
• Trauma-Informed Care and De-escalation Training.
• Crisis Intervention and Emergency Response Training.
• Mandated Reporter Training.
• Background clearance, TB testing, and county-required compliance checks.

Physical & Environmental Requirements

• Ability to remain awake, alert, and attentive during overnight hours.
• Ability to conduct frequent walking rounds and remain on feet for extended periods.
• Ability to respond quickly to emergencies.
• Ability to lift up to 25 pounds.
• Work in a residential overnight environment with youth and young adults.

Core Competencies

• Reliability and independence.
• Strong judgment and situational awareness.
• Trauma-informed and culturally responsive engagement.
• Clear communication and documentation skills.

Equal Employment Opportunity Statement

The Safe Healing Center is an equal opportunity employer and is committed to creating an inclusive, supportive, and healing-centered workplace for all staff and residents.

Compensation and Benefits

• Comprehensive benefits package including vacation, medical, dental, and vision insurance, Life/AD&D insurance, and a 403(b)-retirement plan with employer match.