Credentialing and Contracting Coordinator

Freedom House Recovery Center; Chapel Hill (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Freedom House Recovery Center in Chapel Hill, North Carolina, is seeking a Credentialing & Contracting Specialist to support the agency’s credentialing and payer contracting processes. This position is vital for ensuring that clinicians and programs are enrolled accurately and in a timely manner while focusing on Medicaid and commercial provider enrollment.

The successful candidate will collaborate with multiple teams to track documentation, maintain licensing, and follow up with payers to ensure compliance and organizational growth.

Responsibilities

• Complete payer enrollments and support onboarding of new licensed staff.
• Track and maintain licenses, certifications, and credentialing documents.
• Collaborate with Utilization Management to ensure staff and sites are properly credentialed.
• Maintain credentialing systems and ensure data accuracy.
• Follow up with payers on application status, resolve issues, and monitor progress.
• Communicate updates with leadership, billing, finance, and clinical teams.
• Track revalidation deadlines and ensure compliance.
• Maintain reliable attendance and adherence to schedule.

Job description

The Credentialing & Contracting Specialist supports the agency’s credentialing and payer contracting processes to ensure clinicians and programs are enrolled accurately and in a timely manner. This role focuses on Medicaid and commercial provider enrollment, facility credentialing, tracking revalidations, and maintaining accurate documentation. The position supports organizational growth, compliance, and timely billing.

Responsibilities

• Complete payer enrollments and support onboarding of new licensed staff
• Track and maintain licenses, certifications, and credentialing documents
• Collaborate with Utilization Management to ensure staff and sites are properly credentialed
• Maintain credentialing systems (CAQH, NCTracks, commercial payers) and ensure data accuracy
• Follow up with payers on application status, resolve issues, and monitor progress
• Communicate updates with leadership, billing, finance, and clinical teams
• Track revalidation deadlines and ensure compliance
• Maintain reliable attendance and adherence to schedule