Credentialing Manager

UCLA Health; Los Angeles (CA); Hybrid; USD 81,000 - 169,000; Full time

Job summary

UCLA Health seeks a Credentialing Manager to provide leadership and oversight for provider credentialing and recredentialing across all lines of business. You will develop, implement, monitor, and continuously improve credentialing programs to ensure regulatory and organizational compliance.

The role requires directing the credentialing team, ensuring timely workflow, and collaborating with health plans, regulators, and internal stakeholders.

Qualifications

• Bachelor's degree in healthcare administration or equivalent; candidates without degree must have four years of related experience plus five years of credentialing experience.
• Five+ years of credentialing experience in a complex and diversified health plan, IPA, or managed care organization.
• Three+ years managing personnel in Provider Relations and/or Member Services.

Responsibilities

• Lead and manage the Credentialing team, including hiring, training, performance management, and goal setting.
• Oversee end-to-end credentialing and recredentialing operations, including application review and primary source verification.
• Ensure compliance with NCQA, regulatory, contractual, and organizational standards; monitor turnaround times and reporting.
• Maintain audit readiness and manage credentialing audits and remediation efforts.
• Develop and maintain credentialing policies, workflows, and delegation agreements.
• Lead Credentialing Committee activities and liaise with health plans and regulators.
• Oversee credentialing systems, vendor performance, and data integrity; drive improvements.
• Monitor operational metrics and identify trends for improvements.
• Support budget oversight and resource utilization.

Skills

Leadership

Team management

Regulatory knowledge

Delegation

Process improvement

Education

Bachelor's degree in healthcare administration

Tools

MD Staff

EPIC Tapestry

Job description

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Onsite or Remote

Flexible Hybrid

Work Schedule

Monday - Friday, 8:00am - 5:00pm PST

Posted Date

08/20/2026

Salary Range: $80700 - 168500 Annually

Employment Type

Duration

Indefinite

Job #

32459

Primary Duties and Responsibilities

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The Credentialing Manager provides leadership and oversight for provider credentialing and recredentialing operations, ensuring processes and programs remain compliant with applicable regulatory, accreditation, contractual, and organizational requirements. This role is responsible for the ongoing development, implementation, monitoring, and continuous improvement of credentialing programs across all lines of business.

Key Responsibilities

• Lead, develop, and manage the Credentialing team, including hiring, training, performance management, and goal setting.
• Oversee end-to-end credentialing and recredentialing operations, including application review, primary source verification, and ongoing monitoring.
• Ensure compliance with NCQA, regulatory, contractual, and organizational standards, including turnaround times and reporting requirements.
• Maintain audit readiness and manage credentialing audits, corrective action plans, and remediation efforts.
• Develop, implement, and maintain credentialing policies, procedures, workflows, and delegation agreements.
• Lead Credentialing Committee activities, including file review, meeting facilitation, documentation, and follow-up actions.
• Serve as a subject matter expert and liaison for health plans, regulatory agencies, accreditation bodies, and internal stakeholders.
• Oversee credentialing systems, vendor performance, and provider data integrity; identify and implement system and process improvements.
• Monitor and report on operational metrics, productivity, and quality standards to identify trends and improvement opportunities.
• Lead process improvement and operational efficiency initiatives, including project planning and implementation.
• Support budget oversight and ensure effective use of resources.

Salary Range: $80,700 - $168,500/annually

Job Qualifications

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• Bachelor’s degree in healthcare administration or other related field or a combination of equivalent education, training & experience. Candidates without a degree must have four (4) years of relevant professional experience in addition to the required five (5) years of credentialing experience. - REQUIRED
• Five years or more of previous experience in Credentialing working for a complex and diversified health plan, IPA, or other managed care organization - REQUIRED
• Three years or more experience managing personnel with at least two years supervising personnel in Provider Relations and/or Member Services - REQUIRED
• In depth knowledge of healthcare industry regulatory agencies, credentialing and provider directory standards including but not limited to CMS, NCQA, DMHC, DHCS, and HICE.
• Extensive understanding and experience using credentialing systems including the flow of credentialing and provider demographic information.
• Demonstrated computer skills; proficient with Microsoft Windows applications including but not limited to Excel, Word, Teams and Outlook.
• Demonstrated software skills in MD Staff - PREFERRED
• Familiarity with EPIC Tapestry
• Ability to travel/attend off-site meetings and conferences, when necessary
• CPMSM or CPCS - PREFERRED

As a condition of employment
the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.