Credentialing Coordinator QI

Elwyn; Media (Delaware County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision benefits

Earned Wage Access

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities

Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn is seeking a Credentialing Coordinator to maintain accurate credentialing records, monitor compliance with licensing requirements, and coordinate with Human Resources across Pennsylvania and Delaware locations. The role emphasizes accuracy, timely reporting, and process improvements within a supportive nonprofit environment.

The position requires attention to detail, teamwork, and strong communication, with responsibilities including audits, KPI reporting, and collaboration with various

Qualifications

• Two years' experience in human services.
• Knowledge of staff credentialing Regulations preferred.
• Ability to work in a fast-paced environment with competing priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Maintains compliance with licensure, certification and staff credentialing standards.
• Maintains an up-to-date directory of personnel at Elwyn Pennsylvania and Delaware locations.
• Tracks staff licenses and physicals; provides monthly compliance reports.
• Generates KPI reports related to credentialing and training compliance.
• Submits credentialing documentation during Administrative Reviews.
• Recommends process improvements to the Director of Quality Improvement.
• Audits credentialing records annually for compliance.
• Coordinates with HR, Staff Training and Development to maintain current records.

Skills

Attention to detail

Team collaboration

Time management

Customer interaction

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Word

Excel

Outlook

EHR/EMR knowledge

Job description

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Job Description

Elwyn seeks a Credentialing Coordinator to keep accurate and full program credentialing records on file and follow up on any discrepancies and deficiencies, including but not limited to staff being out of compliance with training requirements or any other requirements as listed by applicable licensing regulations.

Essential Duties And Responsibilities

• Maintains compliance with all applicable licensure, certification and other standards regarding staff credentialing files
• Collaborates with Human Resources and operations management personnel to maintain an up-to-date directory of personnel working at Elwyn Pennsylvania and Delaware locations
• Tracks staff driver's licenses and physicals and provides monthly compliance reports to management
• Tracks and provides reports on Key Performance Indicators (KPIs) related to staff credentialing, including but not limited to complete and accurate staff physical examination forms, copies of valid staff driver's licenses and compliance with required trainings requirements
• Completes monthly sanction screening with tasks including but not limited to reviewing and comparing staff names to resolve matches on data points provided working with Human Resources and the employee for any potential exclusion based on interview with the employee
• Provides credentialing documentation to the Office of Licensing personnel during Administrative Reviews to verify compliance with regulations and answer any questions as appropriate
• Makes recommendations to the Director of Quality Improvement for process changes when regulations concerning credentialing change and/or a new regulatory body is added to program oversight, as appropriate
• Regularly solicits and encourages feedback from staff and utilizes feedback to improve processes, as approved by members of the management team to maximize overall efficient and effective operations of the designated programs through activities including but not limited to identification of processes to streamline collection of credentialing information and participates in discussions at team meetings of ways to improve staff training
• Audits all designated credentialing records annually and documents to ensure compliance with regulation and agency policy and procedure
• Submits reminders and works collaboratively with Human Resources, Staff Training and Development, and the Talent Acquisition Team to ensure complete and compliant (up to date) staff credentialing records
• Maintains current state-mandated training and certifications as required by position
• Follows all current policies and procedures of Elwyn Pennsylvania and Delaware locations
• Cooperates with Elwyn Pennsylvania location(s) and the Pennsylvania Department of Human Services, Elwyn Delaware location(s) and the Delaware Department of Health and Social Services (DHSS), or any other authorized investigating body during an inspection or investigation
• Performs other duties as assigned

Education

• High school diploma or graduate equivalency diploma (GED); associate's degree in administrative services, human services, or related field preferred

Qualifications

• Two (2) years' experience in human services
• Demonstrated ability to work effectively as part of a team
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Non-profit human service experience highly preferred
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, and Outlook; PowerPoint and report-writer experience preferred
• Experience using/knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred
• Knowledge of staff credentialing regulations preferred
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer.

Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Know Your Rights: Workplace discrimination is illegal.