Credentialing Coordinator - Onboarding

Essen Health Care; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Essen Health Care in New York, NY is looking for an Administrative Support Specialist in the Credentialing Department. This full-time position involves supporting provider onboarding, ensuring compliance with credentialing policies, and collaborating with various departments. The ideal candidate should have a Bachelor's in a health-related discipline, strong organizational skills, and proficiency in Microsoft Office. The role contributes to a diverse workforce dedicated to community service.

Qualifications

• Minimum of six months in a healthcare setting providing clerical support or medical credentialing assistance.
• Proficiency in Microsoft Office Suite is required.
• Notary Public certification is preferred.

Responsibilities

• Provide administrative support for daily Credentialing Department operations.
• Support onboarding processes for medical and ancillary providers.
• Guide providers through online credentialing application completion.

Skills

Organizational skills

Time management

Interpersonal skills

Communication skills

Microsoft Office Suite

Database management

Education

Bachelor’s Degree in a Health Related Discipline

High School Diploma

Job description

Summary

Provides administrative support for daily Credentialing Department operations, focused on efficient provider onboarding.

Essential Functions

• Comply with Credentialing Policies and Procedures, departmental guidelines, and company standards
• Support onboarding processes for medical and ancillary providers across multiple states, ensuring timely completion of required tasks
• Conduct outreach to providers to obtain required information, schedule onboarding‑related calls, and respond to questions
• Guide providers through online credentialing application completion; review for accuracy and completeness and follow up to resolve missing information
• Scan, upload, and maintain provider documentation within the credentialing system
• Coordinate provider onboarding access and account setup, including facilitating surrogate/delegate access for systems such as NPPES, PECOS, CAQH, and NYS Provider Secure Portal (PSP)
• Facilitate completion of credentialing‑related applications (e.g., DEA, NPI) and associated applications
• Document onboarding activities, communications, and updates within the credentialing system
• Prepare weekly onboarding and credentialing status reports
• Collaborate with HR, Recruitment, Operational Leaders, and other departments to support timely onboarding completion
• Maintain credentialing files for active providers
• Complete additional duties and special projects as assigned
• Provide coverage and support to other Credentialing team members as needed

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education / Work Experience

• Bachelor’s Degree in a Health Related Discipline: Public Health, Healthcare Administrative, Health Service, Psychology or Sociology – Highly Preferred
• High School Diploma – Required

Experience

• Minimum of at least six months in a healthcare setting providing clerical support or medical credentialing assistance. Preferably 1–2 years of relevant office / credentialing experience.
• Notary Public certification – preferred

Knowledge, Skills, Abilities and Other Characteristics

• Strong organizational and time management skills with the ability to prioritize and manage competing demands, adapt to shifting priorities, and meet deadlines in a fast‑paced environment
• Excellent interpersonal and communication skills with the ability to work effectively with providers, leadership, and cross‑functional teams
• Ability to handle sensitive and confidential information with discretion and sound judgment
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access)
• Experience with database management, including tracking, reporting, and document management

Position Type and Expected Hours to Work

Full‑Time Position: Monday through Friday from 9:00 a.m. to 5:30 p.m. – 40 hours work week.

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.