Credentialing Coordinator

Miracle Kids Success Academy; Jonesboro (AR); On-site; USD 42,000 - 65,000; Full time

Job summary

Miracle Kids Success Academy / Kids Unlimited Learning Academy is seeking a Credentialing Coordinator to manage licensing, background checks, training records, immunizations, and related documentation across locations.

The role oversees initial and ongoing credentialing for therapy providers, nurses, teachers, and staff, tracks expirations, and ensures Arkansas DHS/Medicaid compliance, audits, and HIPAA/FERPA privacy adherence.

Qualifications

• H.S. diploma/GED required.
• One year of experience in a similar role preferred.

Responsibilities

• Manage credentialing files for all employees including licenses, certifications, background checks, training records, immunizations, and other required documents.
• Oversee initial credentialing, re-credentialing, and ongoing compliance tracking for therapy providers, nurses, teachers, and staff.
• Verify professional licenses and certifications with state boards, registries, and third-party systems.
• Track expiration dates and proactively communicate with staff for timely renewals.
• Ensure compliance with Arkansas DHS, Medicaid, insurers, and MKSA standards.
• Assist onboarding by ensuring credentialing tasks are completed before start dates.
• Maintain accurate credentialing files in digital and hard-copy formats.
• Prepare documentation for audits, inspections, and quality reviews.
• Communicate credentialing requirements and status with staff and departments.
• Support workflow improvements and protect confidential information per HIPAA/FERPA.

Skills

Good written and verbal communication

Ability to work with minimum supervisi

Excellent customer service

Prioritize and multitask

MS Office / computer literate

Education

High school diploma or GED

One year of experience in a similar role

Tools

Microsoft Office

Job description

Miracle Kids Success Academy (MKSA) & Kids Unlimited Learning Academy (KULA) is an early intervention day treatment clinic for children with special needs. Once children are referred to MKSA/KULA by their primary care physicians, they must receive a developmental screening. Then, they may be scheduled for therapy evaluations at MKSA/KULA or bring recent therapy evaluation reports done elsewhere. To receive Early Intervention Day Treatment habilitation services, a child must have a documented developmental disability or delay, as shown on the results of an annual comprehensive developmental evaluation and qualify for at least one therapy service. Those services include (but are not limited to) fine motor delays, sensory disorders, gross motor delays, speech-language delays, hearing disorders, feeding disorders, developmental delays, cognitive delays and medical needs.

The Credentialing Coordinator is responsible for: understanding the organization's systems credentialing and billing procedures. Preparing and maintaining audit documents to ensure accuracy with the credentialing and billing process while providing the highest level of customer services possible to our leadership team. Excellent communication skills are needed in order to interface with operating locations, internal functional departments and staff.

ESSENTIAL FUNCTIONS

• Manage and maintain credentialing files for all employees, including licenses, certifications, background checks, training records, immunizations, and other required documentation.
• Oversee initial credentialing, re-credentialing, and ongoing compliance tracking for therapy providers, nurses, teachers, and support staff.
• Verify professional licenses and certifications with appropriate state boards, registries, and third-party systems.
• Track expiration dates and proactively communicate with staff to ensure timely renewal of required credentials.
• Ensure compliance with Arkansas DHS, Medicaid, insurance payors, and internal MKSA standards.
• Assist with onboarding processes by ensuring all new hires have completed required credentialing and compliance tasks prior to their start date.
• Maintain accurate digital and hard-copy credentialing files in accordance with agency policies.
• Prepare and organize documentation for audits, inspections, and quality assurance reviews.
• Communicate professionally with employees, department supervisors, HR, and external agencies regarding credentialing requirements and status updates.
• Support continuous improvement of credentialing workflows, forms, and systems.
• Protect confidential information and uphold HIPAA, FERPA, and organizational privacy standards.
• Perform other related duties as assigned.

SKILLS AND ABILITIES

• Good written and verbal communication skills
• Ability to work with minimum supervision
• Excellent customer service skills
• Ability to prioritize, handle multiple take, and meet tight timelines
• Computer literate with general knowledge of software to include Microsoft Office

QUALIFICATIONS

• H.S. diploma/GED required
• One year of experience in a similar role is preferred.

Miracle Kids Success Academy/Kids Unlimited Learning Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.