Creative Repair Specialist

Surface Experts of North Raleigh; Raleigh (NC); On-site; USD 42,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company car

Flexible schedule

Paid time off

Training & development

Clothing allowance

Tools Included

Job summary

Surface Experts of North Raleigh is seeking a skilled technician to perform on-site surface repairs with a focus on color matching and high-quality finishes. The role emphasizes hands-on work, customer-facing communication, and adherence to safety and process standards.

You will join a small business environment with training, company-provided tools, and opportunities for career development. A base salary plus performance-based bonuses and a flexible schedule support work-life balance.

Qualifications

• Hands-on experience performing manual work.
• Ability to distinguish and reproduce colors accurately.
• No college degree required for the role.

Responsibilities

• Complete on-site repairs with good customer service and communication.
• Update progress in CRM/Dispatch tool and coordinate with Support Team.
• Learn and follow the company’s 5-step repair process and use the tool-kit effectively.

Skills

Manual labor

Color matching

Hands-on experience

Education

No college degree required

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company car
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development

Do you enjoy making things using your hands? Have hobbies that involve color or 3-D art? Like finding ways to be creative in different areas? Becoming a Surface Experts Technician could pair your interests perfectly with your job! Take advantage of an artistic outlet as your work creatively to complete repairs, usually in an hour or less.

A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs

We Offer

• Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1
• 401K with matching contributions
• Medical benefit assistance
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation
• Flexible Work Schedule: Can accommodate midweek appointments
• Paid Training: Onboarding includes comprehensive training. Additional monthly training opportunities.
• Clothing allowance
• Company Car: Each technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and products are provided
• Learn a New Trade: Develop skills in a brand-new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with owners that work alongside the team
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions

Duties

In the Field Daily

• Complete 4 or more creative repairs on-site each day
• Perform work on-location while displaying good customer service and communication
• Problem-solve with repairs in a variety of settings like apartments, hotels, moving sites, construction sites, etc.

Customer Service and Communication

• Treat tenants and staff with exceptional customer service and professionalism
• Update progress on repairs by entering information and notes on our CRM/Dispatch tool
• Problem-solve alongside our designated Support Team for any issue

Follow Repair Process

• Learn and integrate our one-of-a-kind 5-step process into your creative routine
• Master each instrument and tool in your personalized tool-kit
• Flex your artistic talents – each repair requires a unique solution

Calling all artistic types! Technicians with backgrounds in painting, sculpting, whittling, drawing, and other visual arts of various mediums can excel at Surface Experts. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.

Qualifications

• Hands-on experience doing some form of manual work.
• A background in facilities maintenance is helpful but not a deal breaker.
• Must be able to see, distinguish, and replicate colors – A familiarity with color and color matching is integral to our process.
• A college degree is not required.

About Surface Experts

Surface Experts is a comprehensive hard surface repair company. We can fix minor damages to many surfaces including Bathtubs, Cabinets, Floors, Appliances, Countertops, Furniture, Elevator Panels ... you name it!

• By combining traditional trades with our own original processes and products, we are able to provide long-lasting repairs that are pleasing to the eye. And all with a smile!
• We can repair small hard-surface damages, resulting in happy customers who keep on calling us back. Our goal is happy customer who has saved money and time while avoiding adding another damaged surface to the landfill.
• Our typical repair doesn’t make a mess, doesn’t leave a smell, and doesn’t take more than 2 hours. Technicians usually need only a tablespoon or two of product, meaning they can carry everything with them in a small truck or car!

Vision

• To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
• Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Mission

• Our mission is to develop outstanding teams by investing in strong relationships.
• Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.

Values

• Serve Others
  • Put Relationships First
  • No Jerks
  • Be Humble
• Be a Problem Solver
  • Be Curious
  • Seek to Understand the Cause of the Problem
  • Work Smart
  • Constantly Improve
• Trust the Process
  • Be Organized
  • Be Teachable
  • Put Business Needs Above Personal Wants