Creative Repair Specialist

Surface Experts; New York (NY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Free uniforms

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Surface Experts is seeking a creative Field Technician to perform on-site repairs across apartments, hotels, and other locations, using color matching and a unique 5-step process. You will ride a company e-cargo bike to jobs and deliver high-quality workmanship with friendly customer service.

This role emphasizes hands-on problem solving, travel for training, and learning a compact tool-kit. Benefits include 401(k), performance bonus, company car, flexible schedule, and opportunities for

Qualifications

• Willingness to learn and be coachable.
• Hands-on experience with manual work (construction, painting, etc.).
• Background in facilities maintenance is helpful but not required.
• Ability to see, distinguish, and replicate colors.
• Willingness to travel one week off-site for training.

Responsibilities

• Complete 4 or more creative repairs on-site each day.
• Perform work on-location with strong customer service and communication.
• Problem-solve repairs in varying settings (apartments, hotels, construction sites, etc.).
• Ride a company provided e-cargo bike to jobs to avoid traffic and transit.

Skills

Coachable

Manual labor

Color matching

Travel readiness

Customer service

Tools

CRM software

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company car
• Free uniforms
• Flexible schedule
• Opportunity for advancement
• Training & development

Do you enjoy making things and using your hands? Have hobbies that involve color or 3-D art? Like finding ways to be creative in different areas? Becoming a Surface Experts Technician could pair your interests perfectly with your job! Take advantage of an artistic outlet as your work creatively to complete repairs, usually in an hour or less.

A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs

DUTIES:

In the Field Daily

• Complete 4 or more creative repairs on-site each day
• Perform work on-location while displaying good customer service and communication
• Problem-solve with repairs in a variety of settings like apartments, hotels, moving sites, construction sites, etc.
• Ride a company provided e-cargo bike (like Amazon's latest last-mile delivery vehicles) to jobs to avoid traffic, parking, and the subway.

Customer Service and Communication

• Treat tenants and staff with exceptional customer service
• Update progress on repairs by entering information and notes on our CRM/Dispatch tool
• Problem-solve alongside our designated Support Team for any issue

Follow Repair Process

• Learn and integrate our one-of-a-kind 5-step process into your creative routine
• Master each instrument and tool in your personalized tool-kit
• Flex your artistic talents – each repair requires a unique solution

Calling all artistic types! Technicians with backgrounds in painting, sculpting, whittling, drawing, and other visual arts of various mediums can excel at Surface Experts. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.

Qualifications

• Willingness to learn and being coachable are the most important requirements.
• Hands-on experience doing some form of manual work – from construction and manufacturing to painting or sculpting.
• A background in some form of facilities maintenance is helpful but not a must.
• Must be able to see, distinguish, and replicate colors – familiarity with colors and color matching is integral to our process.
• Must be able to travel 1 week off-site for training.

ABOUT SURFACE EXPERTS

Surface Experts is a comprehensive hard surface repair company. We can fix minor damages to many surfaces including Bathtubs, Cabinets, Floors, Appliances, Countertops, Furniture, Elevator Panels … you name it!

• By combining traditional trades with our own original processes and products, we are able to provide long-lasting repairs that are pleasing to the eye. And all with a smile!
• Our competitors need to resurface entire areas or fully replace – even damage only a few inches wide! We can repair those small spots. Our goal is a happy customer who has saved money and time while avoiding adding another damaged surface to the landfill.
• Our typical repair doesn’t make a mess, doesn’t leave a smell, and doesn’t take more than 2 hours. Technicians usually need only a tablespoon or two of product, meaning they can carry everything with them in a small truck or car!

VISION

• To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
• Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

MISSION

• Our mission is to develop outstanding teams by investing in strong relationships.
• Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.

VALUES

• Serve Others
  • Put Relationships First
  • Be Kind
  • Be Humble
• Be a Problem Solver
  • Be Curious
  • Seek to Understand the Cause of the Problem
  • Work Smart
  • Constantly Improve
• Trust the Process
  • Be Organized
  • Be Teachable
  • Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.