Creative Repair Specialist

Surface Experts - NYC Midtown; New York (NY); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Free uniforms

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Surface Experts is seeking a Technician in New York City who enjoys turning color and 3-D art into practical fixes. You will perform on-site repairs, typically completing each job in about an hour, using our unique five-step process and your personal toolkit.

Daily duties include traveling to diverse sites on a company e-cargo bike, delivering excellent customer service, and documenting progress in our CRM.

Qualifications

• Willingness to learn and be coachable.
• Hands-on experience with manual work such as construction, painting, or sculpture.
• Background in facilities maintenance is helpful but not required.
• Must be able to see, distinguish, and replicate colors.

Responsibilities

• In the Field Daily: Complete 4+ on-site repairs daily.
• Provide on-location work with strong customer service and communication.
• Problem-solve repairs in varied settings (apartments, hotels, moving sites, etc).
• Use company e-cargo bike for job sites to avoid traffic and parking issues.
• Update progress on repairs in our CRM/Dispatch tool; collaborate with Support.

Skills

Willingness to learn

Hands-on/manual work

Color matching

Travel for training

Job description

Benefits:

401(k)

Bonus based on performance

Company car

Free uniforms

Flexible schedule

Opportunity for advancement

Training & development

Do you enjoy making things and using your hands? Have hobbies that involve color or 3-D art? Like finding ways to be creative in different areas? Becoming a Surface Experts Technician could pair your interests perfectly with your job! Take advantage of an artistic outlet as your work creatively to complete repairs, usually in an hour or less.

A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs

DUTIES:

In the Field Daily

Complete 4 or more creative repairs on-site each day

Perform work on-location while displaying good customer service and communication

Problem-solve with repairs in a variety of settings like apartments, hotels, moving sites, construction sites, etc.

Ride a company provided e-cargo bike (like Amazon's latest last-mile delivery vehicles) to jobs to avoid traffic, parking, and the subway.

Customer Service and Communication

Treat tenants and staff with exceptional customer service

Update progress on repairs by entering information and notes on our CRM/Dispatch tool

Problem-solve alongside our designated Support Team for any issue

Follow Repair Process

Learn and integrate our one-of-a-kind 5-step process into your creative routine

Master each instrument and tool in your personalized tool-kit

Flex your artistic talents – each repair requires a unique solution

Calling all artistic types! Technicians with backgrounds in painting, sculpting, whittling, drawing, and other visual arts of various mediums can excel at Surface Experts. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.

QUALIFICATIONS

Willingness to learn and being coachable are the most important requirements.

Hands-on experience doing some form of manual work – from construction and manufacturing to painting or sculpting.

A background in some form of facilities maintenance is helpful but not a must.

Must be able to see, distinguish, and replicate colors – familiarity with colors and color matching is integral to our process.

Must be able to travel 1 week off-site for training.

ABOUT SURFACE EXPERTS

Surface Experts is a comprehensive hard surface repair company. We can fix minor damages to many surfaces including Bathtubs, Cabinets, Floors, Appliances, Countertops, Furniture, Elevator Panels … you name it!

By combining traditional trades with our own original processes and products, we are able to provide long-lasting repairs that are pleasing to the eye. And all with a smile!

Our competitors need to resurface entire areas or fully replace – even damage only a few inches wide! We can repair those small spots. Our goal is a happy customer who has saved money and time while avoiding adding another damaged surface to the landfill.

Our typical repair doesn’t make a mess, doesn’t leave a smell, and doesn’t take more than 2 hours. Technicians usually need only a tablespoon or two of product, meaning they can carry everything with them in a small truck or car!

VISION

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.

Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

MISSION

Our mission is to develop outstanding teams by investing in strong relationships.

Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.

VALUES

Serve Others

Put Relationships First

Be Kind

Be Humble

Be a Problem Solver

Be Curious

Seek to Understand the Cause of the Problem

Work Smart

Constantly Improve

Trust the Process

Be Organized

Be Teachable

Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.