Creative Operations Manager

Lemonlight; Los Angeles, California (CA, MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

LA team environment

Job summary

Lemonlight, a Los Angeles-based video production company, seeks a Creative Manager to lead the day-to-day management and performance of the Creative team. You will drive accountability, resource planning, and process improvements across multiple projects.

You’ll partner with the Chief Creative Officer to structure the department for scale, enabling senior leaders to focus on vision, strategy, and high-impact initiatives while you optimize workflows and outcomes.

Qualifications

• 7+ years of experience in creative, advertising, or video production.
• 3+ years of direct people management of creative professionals.
• Strong understanding of creative workflows and production processes.
• Experience leading teams in fast-paced agency or studio environments.

Responsibilities

• Manage day-to-day performance of Associate Creative Directors, Creative Producers, and the Creative team.
• Set expectations around ownership, communication, deadlines, preparedness, and performance.
• Hold regular 1:1s and provide ongoing coaching and development.
• Establish individual goals and help team members improve against them.
• Recognize strong performance and address performance gaps quickly.
• Build a culture of accountability, ownership, urgency, and collaboration.
• Support hiring, onboarding, and development of Creative team members.
• Maintain clear visibility into all in-flight work and capacity.
• Balance workloads based on bandwidth and priorities.
• Assign the right resources to opportunities and projects.
• Prioritize when deadlines clash and allocate priorities.
• Identify capacity issues early and fix before impact.
• Ensure clear priorities and expectations are understood.
• Track progress and escalate issues to leadership when needed.
• Own and improve workflows that support the department.
• Ensure processes are followed and improved over time.
• Develop and track department and individual KPIs.
• Use data trends to improve performance and consistency.
• Explore AI tools to boost efficiency and workflows.
• Collaborate with Sales, Production, Post-Production, and Customer Success.
• Provide resources and information for effective execution across teams.
• Create smooth handoffs between departments.
• Represent Creative’s capacity and needs in cross-functional conversations.
• Communicate scope/deadlines changes clearly to internal teams.
• Partner with the Chief Creative Officer to drive day-to-day management.

Skills

Creative leadership

Project management

Agency experience

Video production

Cross-functional

People management

Communication

Job description

Lemonlight, a Los Angeles-based video production company, seeks a Creative Manager to lead the day-to-day management and performance of the Creative team. You will drive accountability, resource planning, and process improvements across multiple projects.

You’ll partner with the Chief Creative Officer to structure the department for scale, enabling senior leaders to focus on vision, strategy, and high-impact initiatives while you optimize workflows and outcomes.