Creative and Brand Lead (Opens in new window)

The Chan Zuckerberg Initiative, LLC; New York, Northern (NY, KY); Hybrid; USD 193,000 - 241,000; Full time

Benefits offered by this job

401(k) match

Volunteer time off

Relocation support

Job summary

The Chan Zuckerberg Initiative is seeking a Creative & Brand Lead to scale Biohub’s creative output, reporting to the VP of Marketing & Operations. You will guide creative work with internal teams and external partners, ensuring clarity, high quality, and mission alignment while leading a small team of creatives.

You will oversee brand standards, manage agency relationships, and collaborate across product, social, and communications to translate technical subject matter into compelling

Qualifications

• 8+ years in brand/creative roles, tech startup or agency.
• 3+ years of management experience.
• Experience working with creative agencies.
• Ability to guide and elevate creative work.
• Experience with complex/technical subject matter.
• Strong communication and feedback skills.

Responsibilities

• Guide development of creative across key workstreams (tech launches, evergreen storytelling).
• Ensure output meets high clarity, quality, consistency.
• Translate complex science into accessible creative direction.
• Brand stewardship across channels and partners.
• Agency and partner management including timelines and scopes.
• Cross-functional collaboration with product, social, and communications.
• Manage a small team of creatives and contractors.

Skills

Brand leadership

Creative direction

Agency management

Cross-functional collaboration

People management

Job description

New York, NY (Hybrid); Redwood City, CA (Hybrid)

The Chan Zuckerberg Initiative was founded in 2015 by Priscilla Chan and Mark Zuckerberg to harness the power of technology to pursue some of society’s most ambitious goals — from curing or preventing all disease to transforming how students learn.

At CZI, you’ll join a deeply collaborative, mission-driven community where your work helps drive breakthroughs across our flagship nonprofit organizations, Biohub and Learning Commons. Whether enabling scientific breakthroughs via open science and AI-powered biology or strengthening the tools teachers and students rely on every day, your contributions help turn bold ideas into real-world impact.

Our teams operate at the intersection of innovation and scale, building the infrastructure, partnerships, and capabilities that allow scientists, educators, and innovators to tackle some of the most complex challenges of our time — and to do so with urgency, integrity, and optimism.

The Team

The Operations team is a key partner in enabling Biohub’s pioneering work to combine frontier AI with frontier biology to solve disease and Learning Commons’ mission to build AI infrastructure that aligns how students learn with the tools that shape their learning experiences.

Operations includes our Central Tech, Finance, Marketing & Communications, People, and Real Estate / Workplace / Events / Facilities / Security (REWFS) teams. Together, these teams create the systems, programs, and experiences that empower our partners and colleagues across Biohub and Learning Commons to drive impact.

This work requires strategic and operational rigor, creativity, and deep collaboration. Whether designing world-class employee experiences, safeguarding data and infrastructure, or shaping how we communicate our impact, Operations plays a critical role in helping deliver meaningful change at scale.

The Opportunity

We’re looking for a Creative & Brand Lead to help scale and steward Biohub’s creative output. This role reports to the VP of Marketing & Operations within the Marketing & Communications organization and will work closely with the social media and product UX teams.

This role sits at the intersection of brand, content, and execution. You will guide creative work across internal teams and external partners, ensuring everything we produce is clear, high-quality, and aligned to our mission, while managing a small team of full-time and contract creatives.

This is not a pure concepting role. It is a role for someone who brings strong taste, exercises influence, and knows how to get great work out of agencies and collaborators working on complex, technical subject matter.

What You'll Do

• Guide the development of creative across key workstreams, including:
  
  • Technical / launch creative (in partnership with product UX and agencies)
    
  • Evergreen storytelling, including brand and campaigns
• Ensure all output meets a high bar for clarity, quality, and consistency
• Translate complex scientific and technical work into accessible creative direction

Brand Stewardship

• Uphold and evolve brand standards across channels and partners
• Provide clear, actionable feedback to ensure alignment with brand and voice
• Identify gaps and inconsistencies in how the brand shows up

Agency & Partner Management

• Lead day-to-day relationships with external creative and production agencies
• Set direction, review work, and ensure high-quality delivery
• Manage timelines, scopes, and expectations across multiple partners

Cross-Functional Collaboration

• Partner with teams across product, social, communication
• Navigate complex stakeholder environments with clarity and influence

  Execution & Operations

  • Manage a small team of creatives
  • Support a mix of agency-led and internally driven projects
  • Help manage contractors and external contributors as needed

  What You'll Bring

  • 8+ years of experience in brand/creative roles, preferably at a tech company, start up or agency
  • 3+ years of management experience
  • Strong experience working with and managing creative agencies
  • Proven ability to guide and elevate creative work
  • High creative standards and strong visual judgment
  • Experience working with complex or technical subject matter
  • Ability to operate in a cross-functional, stakeholder-heavy environment
  • Comfort balancing strategy with hands‑on execution
  • Strong communication and feedback skills

  Compensation

  The Redwood City, CA and New York, New York base pay range for a new hire in this role is $193,000 - $241,000. New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. Actual placement in range is based on job‑related skills and experience, as evaluated throughout the interview process.

  This position may be eligible to participate in our discretionary annual performance bonus program. Bonus eligibility and targets are determined in accordance with our total rewards philosophy and may vary by role.

  Better Together

  As we grow, we’re excited to strengthen in‑person connections and cultivate a collaborative, team‑oriented environment. This role is a hybrid position requiring you to be onsite for at least 60% of the working month, approximately 3 days a week, with specific in‑office days determined by the team’s manager. The exact schedule will be at the hiring manager's discretion and communicated during the interview process.

  Benefits for the Whole You

  We’re thankful to have an incredible team behind our work. To honor their commitment, we offer a wide range of benefits to support the people who make all we do possible.

  • Provides a generous employer match on employee 401(k) contributions to support planning for the future.
  • Paid time off to volunteer at an organization of your choice.
  • Relocation support for employees who need assistance moving

  If you’re interested in a role but your previous experience doesn’t perfectly align with each qualification in the job description, we still encourage you to apply as you may be the perfect fit for this or another role.

  #LI-Hybrid

  Reasonable Accommodation Notice
  The organization provides (and state and federal law requires) reasonable accommodations to be provided to qualified applicants with disabilities. Your recruiter will work with you during the interview process should you require any such accommodations. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  Background Check Notice
  As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check. By submitting your application, you acknowledge that you will be required to undergo a background check prior to employment.

  Artificial Intelligence Usage Notice
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