Creative Account Manager

Tech Mahindra; New Jersey; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Perigord, a Tech Mahindra company, is seeking a Creative Account Manager to lead relationships with pharmaceutical and life sciences clients, overseeing packaging design, artwork, and branding projects in a regulated environment.

The role requires strong client management, cross-functional coordination across Creative, Artwork, QA, Regulatory, and Production teams, and a proven track record in packaging or branding within healthcare sectors. Hybrid work with weekly travel.

Qualifications

• Minimum 5 years’ experience within packaging design, artwork, branding within healthcare/life sciences agencies.
• Strong understanding of artwork production, print processes and approval workflows.
• Excellent client management and communication skills.
• Ability to manage multiple fast-paced projects simultaneously.
• Commercial awareness with strong organizational skills.
• Experience working within regulated industries is an advantage.
• Presentation and negotiation skills and experience are an advantage.
• Ability to coach/ mentor Account Executives.
• Good business sense and ability to manage budgets.

Responsibilities

• Act as primary day-to-day client contact across packaging design and artwork, prepress & print management
• Manage creative briefs, timelines, budgets, and project scope
• Coordinate cross-functional teams including Creative, Artwork, QA, Regulatory, and Production & Print supply network
• Support development of branding, packaging concepts, submission mock-ups, adaptive artwork & prepress
• Ensure projects are delivered in line with regulatory, compliance, SLA and brand requirements
• Manage approval workflows, stakeholder feedback, and change control processes
• Monitor project profitability, resource utilisation, and billing milestones
• Identify opportunities for account growth, upselling, and additional services
• Maintain strong communication with clients, printers, suppliers, and internal teams
• Liaise directly with suppliers and printers to ensure the process runs smoothly and their considerations and feedback are acknowledged and actioned as appropriate.
• Strive for a right-first-time approach
• Deliver consistency across outputs
• Ad hoc tasks to assist Management Team as required
• Supporting colleagues on other projects, work as a team within the studio including cover for colleagues to ensure deadlines are met

Skills

Client management

Communication

Project management

Packaging design

Artwork production

Regulatory compliance

Budget management

Stakeholder management

Team coordination

Negotiation

Education

Degree in business, creative or related field

Job description

Location: New Jersey (onsite with client)

Work Model: Hybrid: (Preference is hybrid 2-3 days a week)

Travel: Ability to travel to client sites at least once per week. Domestic and international travel is required approximately 1-2 times per year

Perigord, a Tech Mahindra company, is a global organization and leader in the field of integrated Artwork Management System, Artwork Creation and Production Services to the Life Science industry. With an ever-expanding team of over 500 subject matter experts, we support 15 of the top 20 pharmaceutical companies and over 150 Life Science companies to create, manage and distribute their labelling and packaging assets around the globe.

Patient safety is at the heart of everything we do. We have a passion for innovation, are focused on creative problem solving and have a dedicated product development roadmap. Through all of this, our business has grown exponentially. We are set to expand significantly into the future.

Now partnering with Tech Mahindra and sharing a single ambition, we intend to digitally transform the world of labelling and packaging artwork. We aspire to be the leading provider of Life Science and Commercial Labelling, Artwork Production, Artwork Management and Software Solutions to the world's leading brands. Perigord is an equally-opportunity employer.

The Role:

The Creative Account Manager is responsible for managing client relationships and overseeing the successful delivery of packaging design, artwork, and branding projects within a regulated life sciences & FMCG environment.

Qualifications for Success:

• Act as primary day-to-day client contact across packaging design and artwork, prepress & print management
• Manage creative briefs, timelines, budgets, and project scope
• Coordinate cross-functional teams including Creative, Artwork, QA, Regulatory, and Production & Print supply network
• Support development of branding, packaging concepts, submission mock-ups, adaptive artwork & prepress
• Ensure projects are delivered in line with regulatory, compliance, SLA and brand requirements
• Manage approval workflows, stakeholder feedback, and change control processes
• Monitor project profitability, resource utilisation, and billing milestones
• Identify opportunities for account growth, upselling, and additional services
• Maintain strong communication with clients, printers, suppliers, and internal teams
• Liaise directly with suppliers and printers to ensure the process runs smoothly and their considerations and feedback are acknowledged and actioned as appropriate.
• Strive for a right-first-time approach
• Deliver consistency across outputs
• Ad hoc tasks to assist Management Team as required
• Supporting colleagues on other projects, work as a team within the studio including cover for colleagues to ensure deadlines are met

Preferred Qualifications for Success, Training and Experience:

• Degree in business, creative or related field, or relevant industry experience
• Minimum 5 years’ experience within packaging design, artwork, branding within healthcare/life sciences agencies
• Strong understanding of artwork production, print processes and approval workflows
• Excellent client management and communication skills
• Ability to manage multiple fast-paced projects simultaneously
• Commercial awareness with strong organizational skills
• Confident, tactful and persuasive manner with a positive approach to interacting with clients, stakeholders, management and colleagues
• Experience working within regulated industries is an advantage
• Presentation and negotiation skills and experience are an advantage
• Ability to coach/ mentor Account Executives
• Good business sense and ability to manage budgets
• Willingness to work additional hours where required to meet deadlines

Why you’ll love it here:

Culture:

Applicants can expect to make between $90,000 to $120,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [e-mail].”