Crawlspace Crew Lead

Hawx Smart Pest Control; Wilmington (NC); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Medical, dental, vision, life insurance

401K with company match

Pet Insurance

PTO and Paid Holidays

On Demand Pay

Employee Assistance Program

Short and Long Term Disability

Job summary

Hawx Smart Pest Control is seeking a full-time Specialty Services Crew Lead in Wilmington, NC to oversee specialty pest management services. You will lead on-site operations, ensuring quality and safety while coordinating with the General Manager.

The ideal candidate will have supervisory experience, required pest management licenses, and be reliable and tech-savvy. Benefits include medical, dental, and a 401K with company match.

Qualifications

• Must be at least 21 years old with a valid driver's license.
• Pass required background check and drug screening.
• Prior crew lead or supervisory experience is required.
• Experience with attic remediation or insulation services.

Responsibilities

• Lead and supervise technicians performing specialty services.
• Support team member development through 1:1 discussions.
• Coordinate daily work assignments with the General Manager.
• Conduct pre- and post-job inspections to ensure compliance.

Skills

Reliability

Interpersonal skills

Tech literacy

Problem-solving

Operational efficiency

Time management

Education

Field Representative Branch Two license

Field Representative Branch Three license

Tools

Google Workspace

Job description

Description

About Hawx

Hawx Pest Control is a technology‑driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state‑of‑the‑art equipment and environmentally conscious products to protect the people and places our customers love. At Hawx we pride ourselves on our internal company culture. Our team members benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. We understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering a best‑in‑class customer experience.

Job Summary

The Specialty Services Crew Lead is responsible for providing on‑site leadership, quality assurance, and technical expertise for a wide range of specialty pest management services. This role supports the General Manager by coordinating daily specialty field operations, ensuring work is completed safely, efficiently, and in accordance with company standards and state regulations. The Crew Lead will oversee small teams in the field and serve as a point of contact for quality control, training, customer communication, and problem solving.

Details

• Full‑time position
• $23.00 - $26.00 per hour

Responsibilities

• Lead and supervise technicians performing specialty services, ensuring proper work quality, safety, and professionalism.
• Support the development of the team members through 1:1 development dialogue discussions through daily check in/check outs and reviews throughout the year.
• Coordinate daily work assignments, schedules, and job readiness with the GM.
• Provide on‑site guidance and ensure correct execution of service protocols.
• Conduct pre‑ and post‑job inspections to verify compliance with company standards.
• Support GM with any necessary paperwork, quality control checks and operational metrics to ensure quality service and profitability for the location operation.
• Perform and oversee rodent exclusion work, including sealing entry points, installing exclusion materials, and assessing structural vulnerabilities.
• Lead rodent trapping programs, including trap placement, monitoring, and removal.
• Oversee and assist with attic insulation removal, installation, sanitation, and pest‑grade insulation application.
• Perform termite control services including liquid treatments, trenching, rodding, drilling, and Sentricon bait station installation and monitoring.
• Support or lead specialty jobs such as wildlife services, bed bug treatments, German cockroach programs, flea treatments, and other ancillary pest or remediation services.
• Ensure proper use of PPE, tools, equipment, and chemical products.
• Exemplify safe performance of job duties and adherence to safety policies and procedures.
• Reinforce a culture of safety within the team.

Qualifications

Traits

• Reliable: Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well.
• People Person: Keeps things positive and energizes people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with team members from different departments.
• Emotionally Intelligent, Strong Communicator: Effectively conveys ideas and information in a way that is suited to different audiences and personalities. Actively listens to team members and incorporates feedback and insights gained from others.

Skills

• Tech Literate: Proficient with commonly used documents and software (word processing, spreadsheets, etc.) and capable of learning new software in a fast‑paced environment. Familiarity with Google Workspace tools is a plus.
• Problem‑solver: Prioritizes understanding the problem over chasing new solutions. Pays close attention to the details and has a keen sense for what’s not working and how it can be improved.
• Operational Efficiency: Understands operational processes and workflow optimization strategies to enhance productivity and efficiency.
• Organization and Time Management: Able to prioritize tasks while staying on top of multiple workflows in process and to achieve those tasks on time and on target.

Experience & Other Requirements

• Must pass required background check and drug screening and motor vehicle record.
• Must be 21 years or older w/ valid driver's license.
• Must have Field Representative Branch Two and Field Representative Branch Three licenses.
• Certifications or experience with Sentricon, termite liquid applications, wildlife trapping, or structural exclusion.
• Prior crew lead or supervisory experience.
• Experience with attic remediation, insulation, or moisture control services.
• Works well in the presence of all pests.
• Physical labor experience (working in outside conditions).
• Ability to bend, lift, sit, stretch, reach, crouch.
• Able to lift at least 50 pounds.

Benefits

• Medical, dental, vision, life insurance
• 401K with company match
• Pet Insurance
• PTO and Paid Holidays
• On Demand Pay
• Employee Assistance Program (EAP)
• Short and Long Term Disability

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.